My room was next to the elevator and across from vending. It was slightly noisy. But this is the room I received because of the discounted price through kayak.
We liked the breakfast, had lots of variety, usually I stick with the cereal, this time I did not, and we stayed the weekend, and it was switched up a bit in the morning, that was awesome. Plus coffee, tea and hot chocolate around the clock. I mentioned they were out of Earl Grey and that I would come back later and I was overheard by the front desk, before I could leave she brought more bags, thats customer service!! that we had to use a password to use the internet and we could not hook up a gaming system, otherwise it was great!!
They didn't have my reservation which may have been the fault of booking.com. Also, the fitness room was pretty small and had little equipment.
The king suites are perfect for my family needs. This is the second year we have stayed on our trip to Chicago. Plan to stay again next year. The staff is friendly, you don't notice or see them until you need something and then they just appear. Rooms are very clean and the pool is nice.
Myra at the front desk is so awesome and can't say enough good thing about Beatrice who keeps the breakfast going. She always goes out of her way to help you with anything. I could not use points for my stay this time. Never was told you could not use point with a 3fd party booking.
I liked everything That I had to leave
Clean, excellent location near the venue I had my conference at. Would recommend! I had read in a review about the adjustable beds. So when I got in the bed and it was way soft, I right away adjusted it to no avail. Absolutely no change.
Beds are rock hard
At first site you can see the low cost, high luxury of this place far enough from the chaotic but still close enough to get to. Not much to dislike
Check in and Check out staff were courteous. WiFi was free and no password... worked with both Android and iOS devices. Breakfast buffet was low on fresh fruit
The front desk tried to help and resolve issues. We were given two different rooms each had mold in the bath room. The second had it on the floor where a mini fridge would sit.
Great place. Felt great. Really relaxed and enjoyed my stay. I will surely come back to this located in the future. Water took forever to get warm and was not much time to stay in the shower to have hot water. Menu could have been better written to know what was being order.
The hotel was beautiful but the staff was what stood out the most. Wonderful, polite and helpful.
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
Booked a King bed room, but upon arrival was told it was unavailable.
We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
The bed was great. It was extremely comfortable, and it would be the only reason I would return. The television was beyond horrible.
The Wingate was a great location. Lots of shopping and resturants in the area and just 20 to 25 min. for Chicago so it was nice. I didn't like the fact that there wasn't any pop vending machines. You have to buy your pop from the room and it is $2.00. I would have rather not paid that $2.00 for a 12oz can of pop.
Place was a dump, thin walls, poor TV, noise, old bath,dirty.
everything was as promised breakfast a little bland?
Free internet, clieanliness of room. the odor of the third floor hallway
The breakfast had a nice selection. The hotel is close to interstate, but is located on a quiet street. Carpet could have used a nice cleaning.
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
Great location, terrific breakfast, very professional staff Our room was right next to the elevator and it was really noisy. You could hear everyone talking at just their normal voices. The pull out bed was old and uncomfortable even for kids. Beware that inventory online doesn't guarantee the room you requested
The staff was very pleasant and accommodating on arrival. Our room was larger than expected, which included a large seating area. The breakfast was excellent including several hot items and fresh fruit.
Staff, location, breakfast!
relatively close to center where I was facilitating a class. If I was closer to the center.
Huge rooms! Delicious breakfast! Showers have amazing water pressure! The TV didn't work properly.
staff, convenience for where we were going, breakfasts no
Pool was warm and room was very clean! The people working the front desk did not meet my expectations in hospitality or customer service.
The staff was so helpful and kind. There was a terrible wind storm when we arrived. The computers were not working properly but they offered refreshments and got us settled into our rooms as quickly as possible.
Very nice, large room with table. Good breakfast selections - unique breakfast sandwiches. Nice, helpful staff. Would have liked a microwave in the room.
We especially liked the room layout, the bed, instant hot or cold water, and the breakfast.
Spacious rooms, great location close to everything, free breakfast. Malfunctioning airconditioner/heater unit. Since we were there only for a night, we did not bother requesting a room change.
Location Hello, Everything was OK BUT Please have Management check out ALL telephones in the room especially room 616 where we stayed the cleanliness of the phone was pathetic just take a look very closely Please, Each time the Maids should wipe them down 100%
The bed was so comfy; the room was spacious and clean. Free internet! They provided complementary coffee in the Lobby, well a lot of little things. The shuttle service runs every hour, I called the hotel and was advise to wait in the door number 3, the shuttle showed up after 2 hours. I arrived and they could not find my reservation provided by your company. Finally, they check me in and provided a free breakfast voucher for all the issues.
the convenience and location Pool was way over clorinated
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
It was clean and comfortable. Good value for the price No refrigerator in room
I liked the clean rooms. No
The front desk was very friendly and accommodating. Made to order omelets for breakfast was a nice feature. The room was spacious and clean. We will definitely stay at a Hyatt again!
Staff was very good. Breakfast was good as well. The pictures of the pool area were very deceiving. The pool is quite small.
The breakfast was one of the best included that I have ever had. The omelet station was great. There was a stron food smell in our room anytime there was food in the lobby. I think there was a ventilation problem. WE were on the 2nd floor but it smelled like we were in the kitchen.
Great hotel. Everyone was nice. It felt like a 5 star hotel
This guest did not leave comments about this hotel.
Big room No
This guest did not leave comments about this hotel.
The breakfast and amenities. No.
Good location. great staff clean room. Lots of freebies lots of freebies The pool was way too cold . Should at least be 78 degrees in the winter. Breakfast very early. Should end at 10:30 the earliest.Also no where to sit at breakfast if you are on time.
The social hour that provided free appetizers and beverages I had to be moved to three different rooms during my two night stay. First I was given a room already occupied and walked in on the guest, the second room had a faulty heat/air register that screeched every time it stopped running, third room was ok
This guest did not leave comments about this hotel.
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
Staff was nice n the rooms was nice and clean
The staff were very professional and friendly. Excellent stay from start to finish.
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
Everything was good.
The price. The place definitely looked like it had been lived in and was worn out. I stayed there with my family and had to reassure them that staying there was a 1 night only affair. The halls smelled like a coworker had cooked some weird food in the breakroom microwave. The floor did not seem clean. There was nothing in the cabinets to help out with eating of any kind. This was stark difference to Sonesta ES Suites down the road which were amazing compared to extended stay. No pool. Oh man. My family really missed Sonesta.
The tub /tile needed to recaulked, it was all coming undone.