Sonesta ES Suites Houston Galleria

Positiv: Rooms are well appointed with free internet and free parking. 5 minute walk to the Galleria.

Negativ: The main bugbear was the noise from the external aircon units. We requested and were given another room due to the noise. However the alternate room was still noisy from the external aircon units ...

Positiv: Very clean, staff very friendly and helpful. Location was fantastic and area seemed safe.

Negativ: The suite was smaller than expected. Mainly the living area. The pictures had to have been photo shopped. Also, which I take blame for this. The website stated double beds. I assumed 2 beds NOT 2 full...

Negativ: I booked this room for a very important client...you have my credit card on file. When the client arrived he was asked for payment for the room...not incidentals..full payment. Very embarrassing. You ...

Positiv: Centrally located, decent rooms, the Supervisor (Omar) & Manager (Austin) were very accommodating with regards to the requests that I made, the hotel has all basic amenities (laundry, small gym) ...

Negativ: Most of the rooms we booked were not allocated to us till 3 or 4 pm. The junior staff is not very well trained & do not communicate with each other well. The discussions & confirmations done ...