Extended Stay America - Jacksonville - Southside - St. Johns Towne Ctr

Positiv: location

Negativ: phone didn't work spill in the floor -wet toilet didn't flush dingy/rusty tub

Positiv: Price

Negativ: Hotel rooms was dirty and smelled awful.

Positiv: We stayed there because our AC was broke, so we were appreciative of the cool room to sleep in. It was a quiet room -- we did not hear much from those around us.

Negativ: Booking.com took my reservation for 2 adults and 1 child, but hotel only received reservation for 2 adults. Room was small with one queen bed. As a result, our son had to sleep on the floor -- they ...

Positiv: Near St Johns Town Center shops/restaurants.

Negativ: Non-smoking room, yet: Stench of old cigarettes, mildew. Obvious heavy application of deodorizor spray and a/c cranked to max by mgmt just prior to check-in did nothing to mask the odors. Mattress pillows old/stained/cigarette burn holes. Carpet filthy.

Positiv: Nothing!! I would like a refund

Negativ: I hated the pest. A cockroach got inside our room and we seen frogs and lizards. The amenities advertise do not exist!! False advertising.

Positiv: The bed was clean ,but there was good leftovers from the guess before and clothes