Hotels in Jerusalem

Positiv:: Das Design und Architektur waren herrlich.

Negativ:: Ich würde gerne mehr Vielfalt mit unterschiedlichen Kulturen sehen.

Positiv:: The decor is amazing and a very good breakfast and right in the center of Jerusalem.

Negativ:: This is not kind of a hotel with a poll or a luxurious spa. The view from our room was to a garbage yard / pub and the next morning was a horrible sewerage smell after we complained a couple of times they moved us to a suite. That was our wedding night.

Positiv:: Everything !

Negativ:: That there was no spa in the hotel the

Positiv:: It was superb ! I highly recommand this hotel and hope I'll come back soon. Very kind staff, very elegant place, awesome experience !

Positiv:: Amazing hotel located in the heart of Jerusalem, very quiet beautiful street, 5 minutes walk from majority of historical places, magnificent building, very comfortable rooms, helpful staff and excellent food - breakfasts were delicious and food selection one of the best we ever saw in 5 stars hotels!

Negativ:: Lack of spa and gym (gym room was very small). Surprisingly few days before our arrival we received a standard welcome mail from the hotel management with the description of hotel facilities including spa - and spa has never been opened! They told us when we arrived that the spa and swimming pool is still under construction. We were slightly disappointed but telling the truth Jerusalem has so much to offer so the lack of spa and swimming pool was not a big problem.

Positiv:: Elegant hotel

Negativ:: Housekeeping staff a bit instrusive and would show up every night when we arrive and try to push extra towels and chocolates even if the room has been turned down. He was obviously waiting for a tip.

Positiv:: Spacious room. Attentive service. Brand new facilities. Comfy bed and good quality linen. Pick up service at the airport. Great location - ancient city is close by so does the shopping centre.

Negativ:: Strange view from the balcony - actually no view. Empty minibar. A bit crowded restaurant for breakfast.

Positiv:: There was a staff who’s name George who is a door man was so helpful. He is very kind and beautiful smile all the time. All other staff are very friendly too.

Negativ:: This property is very clean and new but it is not lively and happening because the atmosphere is crowded by ultra orthodox and sometimes you feel uncomfortable. Also there is no pool or spa is there.

Positiv:: Location

Negativ:: To pay for parking

Positiv:: Frühstück war sehr lecker und ausgeglichen. Personal war hilfreicht und zuvorkommen.

Positiv:: Beautiful,clean and nice area.

Negativ:: Can’t say anything negative!

Positiv:: Everything

Negativ:: Reception

Positiv:: super Personal, schönes Hotel, perfekte Lage

Positiv:: Das Essen war sehr gut

Negativ:: Das Zimmer und Bad waren nicht sauber

Positiv:: Wir lieben den Leonardo wegen des großartigen Service, des wohnlichen und dennoch luxuriösen Gefühls und der herrlichen Aussicht auf Jerusalem. Das Frühstück ist unvergleichlich und die Lage ist auch großartig.

Negativ:: Der einzige Nachteil ist, dass man sein eigenes Auto parken muss. Insgesamt ist es ein tolles Hotel mit tollen Preisen.

Positiv:: Pool

Positiv:: Each time we come to stay at the Leonardo Plaza it feels like we are coming home. Staff are - without exception - well-groomed, polite, friendly and happy to help. Breakfast is fabulous. A real diet-buster... Rooms are extremely comfortable and well-lit. Views on the Old-City side are breathtaking. Generous with towels, toiletries, bath-robes, water etc. Gym is spotless and well-equipped.

Negativ:: Free parking for guests would be helpful. AC in rooms is noisy

Positiv:: Good location and easy to see from a distance when locating the hotel. Pool area is ok with good towels provided. Friendly reception and waiting staff at breakfast. Good cotton bedding.

Negativ:: The whole hotel needs freshening up and modernising. Was pretty expensive considering the style and furnishings.

Negativ:: We requested a room update which was supposed to include a large double/queen size bed; a sofa, a balcony; and a mini bar. Only the balcony was attached to the room....the other upgrades were absent. A lot of extra money for a balcony

Negativ:: Bathroom was not clean

Positiv:: very nice hotel - walking distance to old town - friendly people

Positiv:: Clean, comfortable, great food, great service and friendly staff.

Negativ:: Free faltered water was not available in the lobby 24/7 as it is in most other hotels in a hot country.

Positiv:: Staff was very friendly. Ronit, guest relations manager wasn’t lovely. They had a nice cocktail hour.

Negativ:: Hotel Is dated. It was hard to access from the street - you had to walk down a ramp way and there was no indication where the entrance was. There was a lot of construction going on nearby. I’m general it was ok but certainly not 5 star hotel as indicated.

Positiv:: The location was close enough to the old city to walk to. That’s the only plus point.

Negativ:: Being made to wait until 7pm to check in on arrival. Dirty and torn sheets which were not changed even after 3 separate requests. We had to speak with the manager for them to be changed. Our entire group was given twin rooms despite booking - and paying extra for - doubles. Safes broken in two of the rooms, one was never fixed. Doors access cards did not work and we had to be let into our rooms by security each night which took up to 30 mins. Each night! Bathrooms were dirty and toiletries not replenished. Water was not replenished in two rooms but it was in one room. When we asked for water the receptionist said she would charge for it! Staff made zero efforts to address any of the issues despite repeated requests - only speaking with the duty manager got us clean bed linens. Mattress springs poking out on the the side of the bed and I cut myself on it. Receptionist, Tehila, actually sneered and shrugged when we said we were disappointed and unhappy that things were not being fixed in our room. And said: ‘it’s not for me to do’ Stale sandwich for 12gbp when we had to wait for almost 2 hours to be checked in. Rooms were dated, bathrooms were dated and dirty. Nothing like the photos online. Terrible value for money and if this is a 5-star hotel then I’m Donald Duck.

Positiv:: The breakfast spread is one of the best in the world! Top top quality food. Staff extremely friendly and helpful. Super location!

Negativ:: Absolutely nothing

Positiv:: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Negativ:: Todo bien

Positiv:: Nothing

Negativ:: False advertisement ！it should be 2 star hotel! They deleted all negative comments to make you choose this hotel Staff hung up phon when you request for help, or not pick up phone if you call again!

Positiv:: Das Frühstück war sehr gut,es fehlte aber am gutes Brot

Negativ:: viel Lärm im Korridor

Positiv:: Location to shopping, old city, and shuke was great.

Negativ:: The only issue we had upon check in was getting the air conditioning working. Our host was extremely responsive in resolving the issue.

Positiv:: The hosts were very quick to answer any questions we had prior to arriving. The apartment is a fantastic size and can truly sleep 9 people.

Negativ:: I thought the apartment could have been cleaner, particularly the kitchen, and the balcony areas

Positiv:: Room amenities were better than any hotel we've ever stayed in. Bathroom was spacious and included both large standalone shower and soaking tub. Breakfast buffet was enormous, although those who don't understand keeping kosher should be aware that there are no meat products (bacon, sausage, etc.) in the buffet. Rooftop infinity pool is large, and has great view over Jerusalem. Staff are multilingual, and very helpful. Security is excellent, with keycard required for access to room floors, pool, spa, etc. Hotel is well situated on major bus lines, although major Jerusalem attractions are also in walking distance. We'll be back again next year for sure!

Negativ:: We have absolutely *no* complaints about any aspect of this hotel.

Positiv:: Sehr geschmackvoll

Negativ:: kleine Fenster im Zimmer & Pool überfüllt

Positiv:: The facilities

Negativ:: Dinner was overpriced and some was not fresh

Positiv:: It’s new clean and is a really beautiful hotel. The views are amazing. The rooftop pool is a winner.

Negativ:: The location is safe and nice and quiet. But it is far from the sites.

Positiv:: Die Lage in der German Colony... Der Pool mit Blick auf den Ölberg...

Positiv:: Tolles Frühstücksbuffet, schönes, modernes Hotel

Negativ:: Sehr laut von der Strasse und dem Kulturzentrum (Station) vis-à-vis, bis spät in die Nacht sehr laut (Konzerte etc.).

Positiv:: The building is good.

Negativ:: At the check, my room was dirty: a cup and a spoon with coffe. The second day, after cleaning room, they left in my room the dish of room service the night before , they forgot a cleaning cloth and they didn’t give us water bottles. At check out none helped us with baggage. The position is 25 min by walking to every interesting things (old city, downtown, mamilla) The courtesy kit was poor with no slippers. Too much problems for a 350€ room.

Positiv:: Staff was super welcome, breakfast was great

Negativ:: - hanging in room not clean - decoration pillow in room not clean - no place at the pool to sit ... really not confortable at all - no waitress at the pool until 11 am when hotel is full - the menu to eat at the pool is really really minimalist - spa close early when hotel is full - no game room for kids in August - uniform of staff not good for them or to big or to small, not looking like they iron it.Girls at reception with old manicure not look clean

Positiv:: 1.The level of cleaning. 2.The welcome of the hotel. 3.The treatment of the hotel's workers.

Negativ:: 1.Not enough bed in the pool area. 2.There is no whirlpool in the hotel.

Positiv:: Beautiful facility, fantastic view and rooftop pool that has one of the best views in the world.

Negativ:: Saturday check in time is 6PM , not clear at booking. Parking is not included and there is no mention of it anywhere. The place is not clean enough. Food on Saturday sucks, like in all kosher hotels...

Positiv:: Beds where great everything was amazing

Negativ:: It was a little stuffy in the room even though I put ac and full blast it wasn’t so cold a felt a little stuffy

Positiv:: Staff Concierge Location Quality of the hotel Lobby pizza

Negativ:: Breakfast room very very noisy Breakfast room wasn’t too clean

Positiv:: Das Hotel ist sehr groß. Immer ein Angebot an kostenlosen Getränken zur Verfügung. Betten sehr bequem. Frühstück reichhaltig und ruhig.

Negativ:: Die Sauberkeit lies leider zu wünschen übrig. Das haben wir angesprochen, doch nichts ist passiert.

Positiv:: Great breakfast. Clean rooms. Comfy beds.

Positiv:: Location is one block from Jaffa St. Very good. Breakfast has a lot of options. Staff was very friendly and helpful. Beds are very comfortable. Rooms are nice size. Licorice to welcome you.

Negativ:: They could use some lint rollers for the velvet bed boards and light covers. I didn't like the hotel smell. It's a specific smell that hotels use but this one is not pleasant in my opinion :)

Positiv:: Very clean facilities & friendly staff

Positiv:: Location, near everything

Negativ:: It was not clean. Once we arrived in the afternoon to find that the only thing they made was the bed. They tossed our things on top and did the minimum necessary.

Positiv:: Staff were all very friendly and gives very good guidance or info to the shops/places of interests. I enjoyed their coffee lounge in the basement, has nice chocolate cookies, some oranges, free tea and coffee. A consolation because I dont like the breakfast buffet - which is mainly local fare, but if you love those humus, etc. it's ok, worth paying for it. I was happy just having some free coffee and cookies at the basement. You can buy fresh fruits from the nearby shops/Mahane Yehuda market. Plenty of eateries near by, even a very good vegan Cafe just 3 minutes walk out, which the hotel recommended to me. Was fantastic. I like the location, close the bus/ tram line along Jeffa St (Yafo St), to go to the Jerusalem Central Bus/Train Station to get to Tel Aviv. Very clean in general, everywhere in this hotel, even a little gym is well equipped, with cute bedroom slippers and bath robes. TV has international channels, CNN, BBC, Fox Business News. Just perfect. Thanks to Mr Sufian, Lior, etc. And at least, they are happy to provide you bottled water, if you ask for, each day. Otherwise, supermarket is nearby.

Negativ:: The room air conditioner kept turning off by itself every 1 hour in my first day. Then after much back and forth with the technician who don't speak English , luckily its fixed by end of night, so I had nice cool air throughout the stay. Ok there is no nice views to expect in this hotel. And it's mostly facing construction sites/grounds or backyard of buildings. it's abit noisy at some parts of the day due to construction going on around nearby neighbourhood of the hotel, but only short while. At least it's very quiet at night, and windows block out the sounds. Only thing I was abit disappointed, my first day, the bed linens aren't that clean. The poor Housekeeping Manager has to change them by herself as her staff are all on holiday on Sabbath. She did not seem to know how to do these tasks (putting a small pillow case over a big Pillow, and squeezing it to fit. lol - so hilarious)... but at least she tried her best, my respect to her, while I helped her abit to arrange the linens.

Positiv:: The staff were great, especially the restaurant manager! They have great breakfast buffet, the rooms are well equipped and comfortable! The location was super and convenient to the old city. The location is close to the mamilla area for restaurants and shopping.

Negativ:: The shower leaked and the grout needed to be scrubbed, water was getting out under the tile into the bathroom by the toilet. They need to seal it. We would put a towel there to catch the water. The shower and hot water were great though!

Positiv:: It was clean, well kept and near the old city and other sights.

Positiv:: The location was great! You could walk to all the restaurants and the city center.

Negativ:: We had several issues while staying at the hotel. There was flooding from another room that reached ours. It was high enough to soak our luggage bags getting some of our clothes wet that were on the bottom of the bag. I called down to the front desk and they took their time getting there. Once the guy got there to clean up the water I was not given an explanation as to where the water came from or why it reached my room. The guy who cleaned the water up looked frustration and acted like he didn't want to be there. He also took my luggage bags and stacked them on top of each other making the bags more wet. After leaving the carpet in the room was still soaked. I didn't get a courtesy call or check up from anyone. I had to go down to the front desk the following morning and ask them to change the carpet because it was still wet and would soak out socks when walking by. That morning we noticed the clothes on the bottom of the bags were wet. When I reported this to the guy at the front desk he acted as if he didn't care. To put the icing on the cake they charged us for the dry cleaning for the clothes. It wasn't until I complained that they took it off. The first explanation they gave was they discounted our dinner instead of taking off the dry cleaning charge. I told them they did that because it was cheaper LOL. At the end they removed the dry cleaning charge and sent fruit and wine to the room. I will say for the price the hotel is definitely not worth it!

Positiv:: Frühstück war sehr gut, das Personal immer sehr freundlich und zuvorkommend und zu Fuß ist man in 2 Minuten in der Jaffa Street mit netten Restaurants und tollen Einkaufmöglichkeiten und in 5 Minuten ist zu Fuß innerhalb Jerusalems Altstadt.

Positiv:: The hotel is situated in a very nice area, clise to all interesing places

Negativ:: The hotel was not very clean

Positiv:: Great property!

Positiv:: Haus mit großer Tradition und großzügiger Ausstattung.

Negativ:: Unsere Zimmer waren sehr heruntergekommen und auch nicht gut gereinigt. Was wir in dieser Hinsicht erfahren haben, entspricht in keiner Weise dem Anspruch, den das Haus meint erheben zu müssen. Es ist geradezu beschämend und erschreckend, wie der Betreiber mit diesem Juwel israelischer Geschichte umgeht.

Positiv:: Es war rundum toll.

Negativ:: Fällt mir nichts ein.

Positiv:: Everything - high end, high class

Negativ:: Nothing at all

Positiv:: Great location. Breakfast was lovely.

Negativ:: Checkout that made we wait a long time Didn't resolve the overcharge Upsetting

Positiv:: the service and the kindness of all the entire staff. Very polite efficience and quick the quality of the food the cleanness of the room

Positiv:: history

Negativ:: elevator

Positiv:: The property exudes its history, which is absolutely fascinating. Location is good, walking distance to both the Old Town and restaurants of the City Centre.

Negativ:: To my mind it does not merit its 5 star rating, at least when compared to the “average” 5 star hotel elsewhere (in particular the elite international brands). While undeniably an important fixture in Jerusalem’s modern history, as a place to stay the hotel appears to be sitting on its laurels and living on past glories (those “glories” being evidenced for all to see by the copies of signatures of famous past guests which pave the reception area). The room was perfectly nice, but dated and the air conditioning could do with a thorough clean, as use gave us all allergies. While some staff (notably the doormen and breakfast restaurant staff) were very friendly (especially to our young daughter), the concierge was borderline inept and several of the staff were indifferent at best and rude at worst. I appreciate that these are all first world problems in the greater scheme of things, but when you are paying 5 star prices, a 5 star experience should be received.

Positiv:: The location

Negativ:: The security guard behind the podium at the front sleeping.

Positiv:: Das Frühstück und de Lage sind einfach phantastisch!!!

Positiv:: A beautiful hotel in full view of the walls of the old city of Jerusalem, and with a magnificient garden, pool and terrace. We had a room with a view of the garden and a terrace, it was fantastic; the terrace was huge. Looking at the sunset on Jerusalem, from our terrace, overlooking the gardens, was just superb.

Negativ:: Staff was nice but some surprising (repeated) mistakes. - We ordered a drink in the room, the person on the phone wasn't understanding english too well, and the staff had to come 3 times before we got the right drink. - We asked for a room with twin beds, confirmed it at check in, and when we got in the room, we had king beds. - The person who brought us to our room told us he would fix it immediately; 2 hours later, we had to call to get it fixed. - Etc. Nothing serious, staff was very nice, but the repeated nature of the mistakes suggests some organizational issues.

Positiv:: Everything

Positiv:: Lage, Lage und ausgezeichnete Lage

Positiv:: Nichts

Negativ:: Alles

Positiv:: Location,staff,cleanliness

Negativ:: Small problems with door key(didn't open door)

Positiv:: Location is great, close to the train, whenever we approached a stuff member in person it was good and very responsive.

Negativ:: No response over the phone; floor was a bit sticky;

Positiv:: Die Lage, Grosse Zimmer und Herr Mahdi (Empfang) war sehr sehr zuvorkommend - kann zu Mitarbeiter des Monats oder sogar des Jahres gewählt werden!!!

Negativ:: Frühstück war nicht besonders gut da eher auf Massentourismus ausgerichtet ist. Restaurant war kalt / Terrassen Tür war immer wieder offen und das Personal war überhaupt und gar nicht gastfreundlich

Positiv:: Convenient location.

Negativ:: Outrageously rude and ignorant staff. We have stayed in many hotels around the world, and in Israel, and I can honestly say that I have never encountered hotel staff who are as rude and generally unhelpful as those we encountered this week at the Leonardo Hotel Jerusalem. The consistently belligerent attitude we experienced among most (not all) of your staff was staggering and appalling. They made us feel as if anything we asked (e.g, a drink from the bar, a bowl of nuts, looking after our luggage after checking out) was an enormous inconvenience. Sometimes, our requests were completely ignored. When we did get a response, staff made us feel like they were doing us a huge favour and that our request was a great inconvenience to them. In summary, your rude, lazy staff ruined our stay. Needless to say, we will never be staying at the Leonardo Hotel Jerusalem again, and frankly, I do not understand how they manage to stay in business. A hideous experience.

Positiv:: The pool was nice, it wasn’t big but it was a good size.

Negativ:: The room they put me at first was in a room with no AC and the WiFi wasn’t working in that room and there was stain on the bed, it took then almost 2 hours to finally get someone to come check everything out after complaining 3 times. The person at the front desk was annoyed with me for complaining. The finally sent someone to check everything out, I let it cool off for about 2 hours and went down again to complain and they finally moved me into a new room. The room they put me was okay and the bed was very uncomfortable. Also I didn’t like the breakfast except for the pancakes.

Positiv:: Easy and fast checkin, the room was clean and tidy including a welcome cookies and wine (we had a birthday), free parking, breakfast was great! Location is bit far from the city center but taxis and city metro just outside the hotel. The stuff are super nice and helpful.

Positiv:: The breakfast was and always has been awesome. The staff goes beyond our expectations to make sure we are completely satisfied. I have never been treated so well during my years of travel. I have stayed multiple times at this hotel. I bring groups there because of the staff and service we received. A few of the staff members that went beyond their duties were, Yael, the relations department, Mr. Minas, the dining room manager, M.Ail, one of the housekeepers and Ms. Jehan, housekeeper supervisor. Our hats are off to the entire staff at the Jerusalem Leonardo Hotel on St. George St. We spend our 50th Anniversary there during this stay. Thanks.

Negativ:: I can't think of anything to make things better. I have stayed at several hotels there in Jerusalem and in Israel during these years that I have been coming to Israel. I enjoy this hotel more than any other.

Positiv:: A varied and good breakfast, public transport within a short walk allows easy and cheap access to the Old Town, the city center and other attractions. We arrived a little later than planned and Yael called us from the hotel to check if everything was all right. she gave us an upgrade of the room, free parking and a small gift in the room, a box of cookies. We especially liked the refrigerator, which did excellent cooling work and even freezed our water bottles. The soap and shampoo provided in the bathroom were excellent, the girls were enthusiastic about the smell and softness. There are facilities for making hot drinks in the room, Although they could provide more milk powder for the coffee.

Negativ:: The pool opened 15 minutes late Not enough light in the room

Positiv:: Very good location, 10 min walk to Damascus Gate. We were upgraded to a room with a balcony, which was very confortable and had a wonderful view, although the balcony is too small for 3 people. Varied and rich breakfast and welcoming staff. We took a 3 hour trip to the Dead Sea, with the hotel’s driver, Amer, and it was a very nice and confortable ride

Negativ:: A bit dated hotel, cleaning service could have been better. The second day I found my pijama thrown on the desk, dirty coffee mugs and no refill for the coffee in the room. At a 300 $ a night room, this is inacceptabile. Food and beverages at the bar overpriced, compared to other restaurants and hotels in the area. (We stayed an extra night at a different hotel). Although they say you can make international calls from the room, it was not possible throughout our entire stay, despite the fact that we reported the problem from the day we arrived

Positiv:: We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Negativ:: Food was not fresh I’m really disappointed We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Positiv:: The location was about the only thing going for this place.

Negativ:: Cleanliness. We found BED BUGS! My husband was literally bitten 90+ times. Needless to say, we cut our stay short and left the hotel! Never again!

Positiv:: The rooms were very comfortable as well as the beds. The breakfast was excellent as well.

Negativ:: Thinking the hours of the pool and fitness center could be extended.

Positiv:: Great location, great view from the sundeck and restaurant. Free entry to Israel Museum. Concierge is helpful.

Negativ:: Staff is trained but except for reception most employees, you can feel that they don't care and don't want to be here. There are supervisers, hosts, managers, but too few waiters. Also a waiter should be assigned to the specific table, not that every time guest is being asked if they ordered something. Food is decent, but not a 5 star hotel standard. Do not cook european dishes if you do not know how. I can give you free lessons how to cook sauce for pasta or take it out of the menu. That goes to both restaurants. I was expecting more local/cozy design. You are trying to be too modern and too western. Overpriced 4 star hotel. Oh and there is no wifi on sundeck and it doesn't look inviting..

Positiv:: Restaurant was good. Location good.

Negativ:: Room is very small and uncomfortable. Bed uncomfortable. Bathroom so small it's complicated to put toiletries.

Positiv:: Location is excellent with shopping and restaurants nearby. It is an easy stroll to Jerusalem old Town. There is a panoramic view of the Old Town from the roof terrace.

Negativ:: The bathrooms are of a poor design and impractical. The room service prices and restaurant meal prices are astronomical and not justifiable.

Positiv:: Great location!!

Negativ:: The pool is indoors and closed at 7:00. Would have been nice after a long hot day of touring to be able to go into it a little later.

Negativ:: Das hotel ist sehr unpersönlich und das personal nicht herzlich jedoch freundlich! ich fühlte mich nicht willkommen und jedes mal wenn wir an der rezeption etwas gefragt haben, würden wir nicht herzlich beraten. für fast 600 euro erwartet man etwas anders!

Positiv:: My wife was thrilled finding soap, shampoo etc from Bulgari in the bathroom. The hotel is very spacious. A nice touch is the glass wall dividing the bathroom from the room, which turns opaque with the touch of a button.

Negativ:: In the executive room I stayed in, I expected the minibar to be free accessible.

Positiv:: Luxury hotel with all you need for a perfect break- great room, extremely professional staff, great breakfast, inside pool and beautiful spa.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Location

Negativ:: Furniture esp in dining room a bit tired.Needs revamp

Positiv:: Awesome breakfast. Central location and easily accessible of old city

Negativ:: Nothing

Positiv:: Lage, Ausstattung des Hotels sind exzellent

Negativ:: Das personal ist sehr reserviert und nicht wirklich freundlich. Einige ausnahmen gibt es aber: Mohamed an der Rezeption etwa, der froehlich und ausnehmend froehlich und freundlich war.

Positiv:: Hosts team is pleasant and professional

Negativ:: Not to the standards of Leading Hotel of the World Rooftoop privatized 2 nights in a row, no outside bar. Very noisy rooms ( rooms interconnection doors not to standart, room door ) , breakfast terrasse dirty, no proper shading, lots of staff but very few engaged toward customers

Positiv:: Die Zimmer und der Architektur. Wir fühlten uns wie alte Jerusalem vs. modern Hotels.

Positiv:: The staff, gardens and facilities are all lovely and we’ll be recommending this oasis to all of our friends.

Negativ:: Bathrooms a little squeezy

Positiv:: Every aspect of our stay was superb.

Negativ:: While it’s an excellent hotel it is definitely on the pricey side.

Positiv:: Das Hotel ist edel in mehreren geschichtsträchtigen Gebäuden untergebracht. Sehr schöne große Zimmer, schöner Garten, schöner Innenhof, gutes Essen, sehr freundliche, gut geschulte Mitarbeiter, wunderschönes Pool. Altstadt in 12 Minuten über Damaskus- oder Herodestor erreichbar.

Negativ:: Nichts

Positiv:: Building full of character and very comfortable although some rooms were not as nice as others. Staff were inconsistent, some very helpful but others not. For example service in courtyard was slow, request for iron to room failed, on one evening it was decided by a staff member that drinks could not be served to residents in the lobby despite them being available other nights.

Negativ:: Inconsistency in staff

Positiv:: The staff were first class. Nothing was too much trouble

Negativ:: Nothing. We were extremely pleased with everything.

Positiv:: We enjoyed everything, especially the restaurant set up and the bar

Negativ:: Breakfast is a bit to expensive

Positiv:: Very good breakfast Great staf great hotel, beautiful and cosy

Negativ:: Location is a little far from central atractions.

Positiv:: The Hotel is a warm “home”, a great thanks to Mr. Khander for the special stay. Our rooms were the moost historical ones, a piece of story. Nice people, nice food, I will suggest this Hotel. Many thanks

Positiv:: The location, the service, the room, the pool. Definitely a great hotel with a unique charm.

Negativ:: Nothing. Absolutely great.

Positiv:: They upgraded up to a beautiful room, the lushness of the gardens was particularly enjoyed

Positiv:: Fantastic staff. Friendly. Helpful. Concierge service excellent.

Negativ:: Nothing. Expensive but worth it.

Positiv:: Sehr schönes Hotel mit langer Tradition. Superschöner Garten und guter - großer - Pool. Personal sehr aufmerksam und freundlich.

Negativ:: Der Pool schließt um 18 Uhr. Das macht überhaupt keinen Sinn und war sehr bedauerlich.

Positiv:: This hotel is a boutique hotel. In the middle of the main street of Jerusalem. Kind staff, very nice atmosphere, hip and young Would recommend to fo there and stay at least 1 night

Positiv:: Great location in the heart of old Jerusalem. Had a great breakfast in the morning and happy hour each day.

Negativ:: This is on a pedestrian street so if you have lots of luggage, they will come pick you up in a golf cart.

Positiv:: The breakfast was amazing, the staff is incredible and the hotel was very comfortable

Negativ:: It could be a little loud at night because it they said it very centralized location

Positiv:: Amazing hotel with a great staff. The afternoon drink / snack was a nice bonus. Breakfast was okay. The room was quite large and overall I liked it a lot. The location was great.

Negativ:: It was really a good place. No complaints

Positiv:: Very friendly and charming staff, nice place, excellent breakfast, and a hotel with art works on its walls that are qualitative which is really exceptional

Negativ:: The area is one with restaurants and bars and occasionally a loud music performance on the street. Ask for a room away from the front.

Positiv:: Sehr schönes kleines Boutique Hotel mitten in der Stadt. Die Altstadt ist fussläufig in ca. 10 min zu erreichen. Am Nachmittag wird ein Imbiss, Erfrischungsgetränke und Wein gereicht. Das Frühstück ist außergewöhnlich gut. Israelisches Essen ist im übrigen ein Genuss. Das Personal ist äußerst zuvorkommend. Wir haben uns in Jerusalem sehr wohl gefühlt.

Positiv:: Staff—especially front desk Very clean

Negativ:: Breakfast Room was small and was able to hear from adjoining rooms and from room above. Bathroom small. Access to tub would be difficult for anyone who is elderly or who has any difficulty in mobility.

Positiv:: The location was excellent and breakfast was decent.

Negativ:: On our first night we noticed that our bedsheets were dirty and have multiple tears in the linen. We advised reception whereby a staff member turned up at our door and just gave us a sheet (which also has a number of tears). There was no offer to make up the bed or inspect the problem. We followed up with staff the following morning whereby they replaced the linen but didn’t seem too concerned by this. We also had issues with ‘new towels’ which were dirty. There were two gentlemen who worked on night shift who would spend the majority of their shifts outside smoking - this is fine I guess but if you needed something they acted like it was such a chore to help you. This wasn’t very pleasant. The staff during the day were far better! The rooms were extremely small and there was no where to store your luggage.

Positiv:: Wunderschönes Hotel in fantastischer Lage. Das Personal war super freundlich. Viele liebevolle Details. Wir haben uns sehr wohl gefühlt.

Positiv:: Staff was amazing

Positiv:: Breakfast and happy hour were fantastic, the location was walking distance to everything we wanted to see and eat and Eyal's warm welcome on arrival made us feel right at home.

Positiv:: Beautifully decorated and furnished hotel and rooms. great breakfast. Helpful staff. Fun trip to park car (using car elevator!) at sister hotel...then get a ride through the busy streets on a golf cart (VERY FUN!)

Negativ:: Difficult to find the parking for the other hotel (as this hotel doesn't have parking). A minor detail and totally understandable given the area/location.

Positiv:: Unglaubliches Sabbat-Abendessen am Freitag, aufmerksames Personal. Gut ausgestattete Zimmer, aber ein wenig zu klein.

Negativ:: Ich war sehr beeindruckt.

Positiv:: Das Frühstück war ausgezeichnet. Sauber.

Positiv:: Location and staff are really good ! The Conciergerie is really helpful: we asked for a transportation from Eilat to their hotel and they reply immediately with a quotation and some alternative by bus. And it was really easy and much cheaper. So thanks to the staff !

Negativ:: The value for money is really bad when you stay in the hotel. It’s really noisy if you stay in a room with the Patio view : breakfast and dinner served in the terrace under your window ! And unfortunately the sound proof is really bad. We said it was our honeymoon and we wanted a quiet room but the man in reception didn’t evaluate the quietness the same way ! No misunderstanding: it’s a really nice hotel ! But a bit expensive if you want a 5 stars service !

Positiv:: The breakfast The lobby The pool

Negativ:: The rooms are a bit outdated for their price and charging extra for a balcony with a view to the pool Also the mini bar was empty There’s no coffee machine in the room which is pretty much standard nowadays , especially for this price

Positiv:: The hotel has been refurbished and the pool area is extended and really lovely

Positiv:: staff were friendly Rooms clean

Negativ:: Would never stay in a Friday night or Saturday. The noise from the kids running up and down the corridors and shouting made it impossible to relax in ones room

Positiv:: Great hotel with a nice big pool, lot's of sun beds, great spacious room and bathroom and friendly reception

Negativ:: Two very tiny details; Day 2 empty bottles and used glasses wasn't removed and toilet seat was up! At this kind of hotel that's just not good enough.

Positiv:: Lobby und Zimmer

Negativ:: Menü Auswahl und Aufmerksamkeit der Bedienung

Positiv:: Amazing hotel highly recommended

Positiv:: Rooms redone, very modern, hotel well maintained

Positiv:: Friendly staff at reception.

Negativ:: The carpet in the room was dirty - full of hairs etc. We complained and someone came with a machine to clean. After this the carpet was still not clean. After we decided to have breakfast we found a great bureaucratic process to add this to our account. Some of the staff in the dining room were not welcoming.

Positiv:: Great location, helpful staff

Positiv:: Great location , clean .

Negativ:: Small pool

Positiv:: Lobby war sehr schön, super Pool/Fitnessraum.

Negativ:: Der Pool war etwas zu spät geöffnet. Die Bettwäsche hätte von höherer Qualität sein können.

Positiv:: Sehr Zentral, sauber , sehr freundliches und hilfbereites Personal, tolles Frühstück

Negativ:: Da gibt es nichts. Alles war sehr sehr gut

Positiv:: The breakfast was excellent. nice view of the city from the covered terrace. Great location for shopping, restaurant and about 10 min. walk to the old city. The swimming pool was refreshing after a long day.

Positiv:: Location. Breakfast

Positiv:: Very central location. Very friendly staff.

Positiv:: When we arrive in the early hours of the morning, Of 8/29z the gentleman by the name of Murad took care of us and was very patient and helpful.

Negativ:: Helpful tips: Put more hooks in the bathroom for hanging towels etc.

Positiv:: Die Lage war sehr gut. Das Frühstück war reichhaltig und abwechslungsreich trotz Pessach. Gute Tips bzgl. Essen.

Negativ:: Angestellte zum Teil unerfahren, aber dennoch bemüht.

Positiv:: Nice hotel in a very good location - very central to the old city and in the centre where you can find plenty of restaurants. Clean room. Very good breakfast but best is clearly the service provided by the staff. Elad, the concierge, is fantastic and planned for us multiple trips.

Negativ:: The pool closes early.

Positiv:: All was perfect Perfect situation Perfect food Perfect people Perfect room Love this hotel!!!!

Positiv:: The location and the room

Negativ:: The service is terrible and staff are generally unhelpful and rude (except for one). No one answered the phone at the front desk and room service for 45 mins and when they eventually did they were rude

Positiv:: Loved every thing about it. The room. The Location the servies the price all amazing. Loved it.

Negativ:: There is no parking. And the breakfast only till 10.would love if They had it till 11.but other then that perfect hotel.

Positiv:: Quiet, clean and modern. Good gym and pool. Great breakfast and awesome location.

Negativ:: Some staff were super friendly and helpful. Others, not so much.

Positiv:: Location and comfort

Negativ:: Without parking lot which is difficult in Jerusalem

Positiv:: Sehr angenehmes Hotel an perfekter Lage. Kurze Wege in die Altstadt und trotzdem recht ruhig in einer hübschen Strasse gelegen. Gute Anfahrtswege per Auto. Freundliches Personal, sehr schöne Lobby und Terrasse. Schöne Aussicht aus Zimmer im sechsten Stock!

Negativ:: Zimmer war für den Preis für zwei Personen viel zu klein. Zu wenige Ablagemöglichkeiten und enge Verhältnisse... Teppichboden im Zimmer miefig...

Positiv:: Breakfast was delicious - Atlas hotel group really have breakfasts under control! Staff were happy to change out my pillows which were a bit too hard for me - but otherwise great. Room small but to be expected in Israel :) Front desk staff were always happy to help me with directions and appreciated the complimentary sachets of sunblock at the front desk - coffee machines in the rooms are always a bonus :)

Negativ:: The hair dryer was terrible - timed out after 2mins. Could do with updating :)

Positiv:: Great location. Clean and beautiful interiors. Friendly and helpful staff. Real parking space. Overall great hotel in the center of Jerusalem.

Positiv:: Supersauber, nettes Personal, komfortabel, man fühlte sich sehr sicher und gut aufgehoben, moderner Standard, gutes Frühstück, Fahrradverleih.

Negativ:: Everything was excellent

Positiv:: Nice hotel, with a comfy feel to it, excellent service, serving a lovely breakfast, prime location

Positiv:: location, design, facilities, happy hour

Negativ:: breakfast

Positiv:: Lage.

Negativ:: Für 335 CHF hätte ich nicht ein 2-3 Star Hotel erwartet.

Positiv:: Room was very large. Lobby charming and homey. Lounge beautiful as was balcony bedside the lounge.

Negativ:: The room was clean and comfortable and large--but not aesthetically pleasing.

Positiv:: Very nice hotel. awsome location - walking distance from the old city, the "Machne Yehuda" Market and much more. Lobby stuff was friendly, although I would expect some more help on tourinst attractons around. Breakfast was very good - way beyond my expectations from a small "boutique" hotel :) Parking was free which is one of the reasons I picked the place.

Negativ:: Entry/exit to the parking is rather difficult. hence I left the car there and used public transportation.

Positiv:: Fabulous location, trendy hotel, friendly and efficient staff, great breakfast, complimentary happy hour

Negativ:: Everything was great

Positiv:: Welcoming staff and excellent location

Positiv:: Super Lage, alle Sehenswürdigkeiten, aber auch Restaurants und Shopping fußläufig.

Negativ:: Der Eingangsbereich in das Hotel unten gleicht einer Baustelle, davon darf man sich nicht abschrecken lassen!

Positiv:: We loved the hotel, personnel was really helpful and polite. Location was excellent. View was perfect!

Negativ:: Nichts

Positiv:: Apartment size, internet, amenities, location, decoration, everything

Negativ:: Nothing

Positiv:: Very nice welcome; Galit at the front desk was really kind, helpful and very professional. Tamer, the manager v’ proactive as sent me an email just after my leaving to let me k ow that I forgot in the room a computer charge, and will kindly send it back to me.

Negativ:: Hôtel was difficult to find, as no name on it...specially when you are coming by car .

Positiv:: Everything amazing, a specially view and positions

Positiv:: Everything

Positiv:: very good service

Negativ:: small bathtub

Positiv:: Every amenity for Shabbat observant people!

Negativ:: Can we have a more visible sign outside to be able to find the hotel?

Positiv:: Great rooms, comfortable, homey, great location. Even though you have to go out for breakfast the food is great! Awesome gym!!!!

Negativ:: Reservations are rigid. Can’t make changes 3 days before.

Positiv:: The view was awesome and the room exceptional !

Negativ:: Breakfast is outside from the hotel

Positiv:: sehr gute Lage, phantastische Aussicht, tolle Ausstattung, freundlicher Service

Positiv:: The view was amazing, the staff went above and beyond, the location was wonderful! We loved it!

Negativ:: We loved everything and they were extremely helpful!

Positiv:: It is basic but clean and comfortable. Has a kitchen to make food or hot drink. The location is excellent. Breakfast simple but adequate. Good value for money

Negativ:: 1st night the room we were in was very noisy as it backed into a whole load of air conditioning vents. The drone was loud and continued all night, both my friend and I didn't sleep at all. Gladly we were able to move for next 2 nights. If stayed again would have to request a room not in this area of the hostel. The staff were accomodating with this.

Positiv:: Good breakfast and great location!

Negativ:: Bathroom got all wet when showering

Positiv:: Atmosphere in the hostel is great, on the balcony many travellers of all around the world can sit and talk. Position is just perfect, very close to all the main locations. Free beer tasting on the first night

Negativ:: Room was just too tiny. Not even the possibility to hang stuff.

Positiv:: I honestly think I've had one of the best free breakfasts I've had at the Post Hostel. You can choose from many different dishes and even press your own orange juice. Great service, good accomodation, and an interesting hummus workshop. Nice view from the terrace as well. In general: great place.

Positiv:: The location + breakfast is the best, however, the rest was not.. bathroom and bed were far from clean. Hairs everywere (black and we are both blond). The bed was too small, and the covers were also to small for 2 people.. just go there for the location!

Negativ:: It wasn’t clean... didn’t want to use the showers as it had black hairs that weren’t mine everywere..

Positiv:: The location to the tram was very convenient. The breakfast was good. I also liked the free classes and tours of the city.

Negativ:: The first night our dorm did not have hot water. I wish they had a variety of breakfast food.

Positiv:: Meine Buchung wurde einfach Upgraden ohne das ich was machen oder sagen musste. Die Lage ist Top und auch das Frühstück ist einfach Spitze. Am Abend Live Musik sehr Unterhaltsam.

Negativ:: Die Mitarbeiter könnten etwas freundlicher schauen.

Positiv:: Everybody was very nice an pretty helpful with everything. The breakfast was very good too. And we also took two of the offered tours one to the old city with Ryan and one up to the mount of Olives with Shahar, with both were awesome!!! We first were a little sceptic on taking a guided tour, because we were afraid that it would be a huge group, which would makes it hard to see things, but we were only 6 peeps from the hostel, which was a great and quite familiar experience. Thanks again to both of them for making us see so many things of Jerusalem. :)

Positiv:: Das Zimmer für zwei Personen ist so cool eingerichtet und es ist alles da, was man benötigt . Personal sehr freundlich Frühstück ausreichend und sehr lecker!

Positiv:: Super Lage und tolles Design

Negativ:: Zimmer sind recht laut, da die Wände dünn sind. Und das obwohl die Unterkunft sehr neu ist. Schade sonst wäre es volle Punktzahl.

Positiv:: Excellent breakfast and comfortable stay, nice organized evening events

Negativ:: Room could be more spacious

Positiv:: Good place. Great location.

Negativ:: The reception did not want to help. I sensed disrespect and irony because I spoke little English. I was sorry and I do not recommend it. Help is important.

Positiv:: alle, die beste Zeit in einem Hostel weltweit.

Negativ:: vielleicht eine Verbindung zum Flughafen Ben Gurion

Positiv:: The breakfast is very good, the rooms have space, the location is very easy.

Negativ:: Nothing

Positiv:: Tolle Lage, super freundliches Personal, Tolle Angebote im Hostel wie Yoga, Humusworkshop, pub Crawl, Rooftopbar

Negativ:: Teures Hostel wie aber leider so ziemlich alles in Israel, die Touren von Abraham-Tours sind ebenfalls sehr teuer (kein Essen, kein Guide, keine Eintritte dabei) Neue Matratzen wären bei manchen Betten dringend nötig.

Positiv:: Das Personal war sehr nett und kommunikativ ! Würde jederzeit wieder buchen und das Hostel weiter empfehlen.

Positiv:: Das Hotel hat eine sehr gute Lage, alle wichtigen Orte sind zu Fuß erreichbar. Das Personal im Hotel war sehr zuvorkommend.

Positiv:: Location of the hostel is great, also the staff is very helpfull. The vibe in the hostel is cool. Very convenient that Abraham Tours is located in the hostel itself, in order to arrange al kinds of great tours.

Negativ:: Interior in the hostel and the rooms is a bit outdated.

Positiv:: It was clean and breakfast was good. Nice atmosphere too.

Negativ:: Noise! We barely slept. If it wasn't the noisy people returning to their rooms at night it was the constant traffic noise from outside!

Positiv:: The price,and location.

Negativ:: Nothing

Positiv:: Good location, good rooftop, nice breakfast! Staff was very helpful :)

Negativ:: I would add an additional chair to the room/dorms. The water heating issue for the room (need to wait 20mins before the shower) is not very convenient.

Positiv:: Great staff very helpful with all your needs.

Negativ:: Location, not a great end of town. Could also do with a makeover.

Positiv:: The breakfast was really nice and you can get even free lunch. You have many possibilities to meet other travelers. The hostel is located directly at market with the best bars and restaurants and the tram. It’s super clean! They keep cleaning all the time. In the evenings there are always offers to do

Negativ:: It’s a very crowded area. The air conditioner isn’t working probably. But still one of the best hostels I have seen.

Positiv:: Friendly and helpful staff

Negativ:: Compared to abraham hostel in Tel aviv, it is too expensive.

Positiv:: Very basic hostel, clean and safe. The rooftop is amazing