Extended Stay America - Kansas City - Airport - Tiffany Springs

Adequate for my needs

Positiv: Three co-workers and I stayed in the KC area for one more day to catch a Royals game after a business meeting in St. Joe. We needed a clean place to stay near the airport with van service and a good price. This place met that standard. For others considering this place please keep the following facts in mind: 1) shuttle is only on the half hour 2) The breakfast consists of packaged muffins and granola bars. I ate a few as I got ready and then had a full breakfast at the airport. 3) We arrived at about 11 PM-we had been at the game. It took a short wait for the clerk to let us enter. 4) The clerk did the best she could. I had reserved two rooms and I had used the name of a co-worker for room #2. However, the two rooms were not linked. She first said I did not have a room...not, "did you use another name?" I called the contact number and it worked out. It was late and I had forgotten that detail-but I expected the two rooms to be linked-it stated that on my receipt. 5) The rooms have a "tired" feel to them. However, it was for one night. I was up at 6:30 to get ready and I left at 7:30. 6) I was at the airport in no time-a REAL plus. 7) There is no business center. I checked in at airport and not the night before at the property. I am glad I had plenty of time at the airport. 8) in the end-it suited my purposes.

Positiv: The value

Negativ: Was booked for a week stay yet key cards had to be reset everyday! Got locked out countless times in the middle of the night, never knew when or if key would work or not...Some staff needs serious work on customer service training, I was shocked how certain situations were handled, enough to make the choice never to return to this particular property again!