Hotels in Kansas City

Location and style

No

The location was kind of centralized so it was close to just about everything we wanted to do, and the room itself was pretty awesome...:)

Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!

good staf,good location,

Front desk gave us all vouchers for free cover to get into the Power and Light district (worth $10 each) and vouchers for free cover for two of the bars within it.

No refrigerator or microwave in room. Expensive parking.

It was very close to point of interest. It also had a great bathroom! The bed and pillows were extremely comfortable.

The room was a smaller than I expected.

Great for ease in seeing Kansas City Royals play

Over $200 per room, very poor value considering a lumpy bed, a missing mini fridge and tiny bathroom. Air conditioning was marginal.

The hotel appearance upon arrival was nice and clean. The gentlemen there when we arrived was kind and helpful.

The beds were the WORST! As were the pillows. Was supposed to have a microwave but didn't. The rooms were so warm - even with the air down to 60. Indoor pool door was jammed shut so we couldn't swim. However, the man at the counter gave us tickets to the water park - which was okay but super warm and heavy - but suppose it's supposed to be? Had to get ice from the market because the 2 floors I was sent to to get ice, the machines weren't working. A few more petty things.. Not a fan of the hotel :(

Lobby bar and breakfast staff were excellent!

No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!

The Sheraton up held the reputation of a very service friendly and classy hotel for minimal price. Lobby, rooms, and service were all excellent.

There was a wedding group staying on the same floor which caused a bit of noise prior to and later following the reception. I really didn't bother due to the nature of the event that happened but doors were quite thin...

The bathroom was very small and very poorly lit. It felt like a slasher movie.

Everything about the hotel was amazing from the shuttle service to the pool to breakfast! The bed was super comfy and the room was perfect! I was on my way to Ohio for military and they took care of me which was very generous of them. I got great rest for the next day of traveling! Overall great experience!

No complaints from me.

Location is excellent (easy walk to the Country Club Plaza) and price is good for the market. Parking is easy and convenient. Breakfast buffet and fitness center are about average for this level of accommodation.

Decor is a little dowdy and dated. No mini-frig. In my room on this stay, there was a continuing, intermittent noise of water flowing through some pipe. It would go on for 30 seconds or so, stop for a little bit, then go on again for another 30 seconds. Not real loud, but enough that I woke up one night around 4:30am, and it took a while to get back to sleep.

Desk staff worked to give the best room opportunity for three people when the hotel was pretty full. Awesome ... awesome shuttle service. We had planned to walk to THE PLAZA in Kansas City, but having the shuttle to and from "made" the trip so much more pleasant.

Very minor ... but it would have been nice to have some water cups in the bathroom.

Check-in easy, staff very friendly and helpful, entire facility clean and well maintained, hot breakfast/dinner included, happy hour with free drinks.

I have zero complaints.

Great staff, terrific hot breakfast, super clean and comfortable.

Vending machines not working, no service stations anywhere near to refuel.

We had a wonderful time KC is amazing

Staff and room were excellent

View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful

Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such

The staff was nice and things looked clean. Breakfast was great. While we were there, some kids over flowed the orange juice drip tray and the staff was on it to clean it up. You could tell they were a little upset but they worked together to get it cleaned up.

It cost $5 for a fridge so I could keep my breast milk. I realize $5 is not that much but that's food for my kid. $5 adds up.

great breakfast!

plumbing in the rooms needs an update. Makes lots of noise.

Rust in the tubs on the marble

Proximity to Kauffman Stadium; Complimentary evening snacks & drinks; breakfast; cool, comfortable room; view of stadium from room; friendly staff.

Clean, great staff, close to dining, shopping, and entertainment.

even after adjusting the room temp it was still very cold.

The updates to the hotel made it look very modern and clean. The lobby and the rooms had a number of cosmetic improvements that made it appealing. The staff was very helpful in finding the easiest route to get around downtown.

The room layout was very cramped. the space was not well designed in the remodel the were describing. Also, the walls in the redo were not sound-proofed. We could hear everyone in the halls and all of the neighboring rooms in addition to the alley below us. It made it really hard to sleep when It sounded like people were talking in the room

Staff was helpful in providing directions to local eateries.

Condition of building and view from room, or rather lack thereof.

Great staff

Everything else was subpar. Bed was extremely uncomfortable. But for the price is was a good place to stay for a night. Don't think that I could do more than that.

The hotel was really clean and comfortable. The staff was friendly.

That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.

The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.

Great service!

The location and setting were excellent.

Not family friendly. An indoor or outdoor pool needed.

the location and the price we were able to get.

The AC did not work well. The staff was rude. We went to ask about the air and some restaurant info. We waited in line while another person checked in. When it was our turn, we started to ask our Q and were told we had to wait while a person behind us was

Everything was perfect!

Bettbezug löste sich - man begann, auf der Matraze zu liegen

Great location in downtown Kansas City. Nice lobby area with full service bar. Large menu served until after midnight (Saturday night) and the food was really good.

Waited in line for about 30 minutes to check into room. Only 2 staff at front desk.

Very helpful staff, swift courteous service. The location of the hotel is very pleasurable and nice for young couples and family with children.

I am with handicap. I liked the room. I did not find any inconvenience.

Excellent customer care. Drink vouchers. Style, photography, etc. Location.

Room/bathroom cleanliness could improve, however I understand they are approaching a renovation.

Good staff and clean room

It's a fine hotel but the facility is old. They've tried to revamp the style which makes it seem newer and is a nice touch. Staff was friendly.

Our room seemed small, toilet didn't flush well, elevator slow.

Staff was nice

Nothing

Perfect location for Power and Light District.

A bit far away from the city centre; would need a bit of a refurbishment.

Best of all was the host, who did everything she could to make us feel welcome. She was so kind and resourceful! The hotel was easy to find and felt very comfortable to stay in. The room was very nice, the beds were large and comfortable. It had sufficient ammenities for our needs. I loved the fitness room also, especially the tv in each machine. I also enjoyed the coffee bar.

The shower seemed weak.

Failed to clean room after first night Layout of room was terrible. Bathroom and shower were the worst ever experience

Nice place to stay, clean rooms, quiet. Good location, close to the plaza and a good variety of restaurants close bye. Beds were pretty comfortable, the complementary breakfast was good.

My only issue with the whole place was the pillows were thick, I am used to a different style of pillow. I have noticed that many hotels implement these style of pillows, so I would not attribute this hotel as having terrible pillows. Just that I am used to my pillow at home.

The atmosphere of the hotel was great! Staff was friendly! Rooms were clean and comfy!

I wish breakfast was included with the hotel stay.

Easy check in. Friendly staff. Nice acomodations.

Breakfast earlier would be helpful.

Room was decently clean, service was pretty good the one morning we ate breakfast there. Kids enjoyed the pool.

Check-in was bad. Desk help wasn't all that talkative even when they had to tell us that our room wasn't ready yet and there were no double bed rooms ready at all. All this at 3pm, no less.

The room was above and beyond. Everything was very clean and I just really love the layout. It's more of a home than a hotel room.

The breakfast food was cold and not well cooked but I managed to get enough to eat even though it wasn't that great. I've had wonderful breakfasts at Embassy Suites hotels before. I don't think this was normal.

Lage zur Stadtbesichtigung top. Personal am Empfang und beim Frühstück super freundlich. Vergleichsweise sehr gutes Frühstück. Zimmer groß, sauber und gut ausgestattet. Gut erreichbar.

Gang und Treppenhäuser hätten dringend eine Reinigung gebraucht. Der Teppichboden sollte am Besten mal erneuert werden. Wenn der Waschraum in einem so desolaten Zustand ist, dann sollten wenigstens die Türen geschlossen bleiben.

The location was wonderful.

Cigarette burns on bed covers, in a NON SMOKING ROOM. I paid for a king-size bed, was given a room with two full. Outside door didn't work when trying to get back in. If it hadn't of been so late and I had already paid for it, we would have left. The man behind counter was hard to understand and couldn't help us.

The decor

Did not have a room ready by the check in time requested Requested ice via advanced check in & there was no ice in my fridge when I arrived. Room key stopped working & had to get the key recoded When taking a shower it took minutes for the water to get warm enough to get in. Nearly 20 min to get comfortably warm.