Days Inn by Wyndham Kent - Akron

Good location. Easy to find.

Staff was not professional. We came back to our room one afternoon. A couple doors down a room door was open and it looked like the room had been vacated. We layed down for a nap. When we awoke and left for dinner over 4 hours later that same room was still open. Being a housekeeping manager myself I understood what a security risk this was so I went in the room, collected the keys and secures the door behind me. I went to the front desk and explained the situation and they looked at me like I was from another planet. No thank you or anything. It rather rude. The housekeeping staff wasn't any better. The day we departed I was trying to take our belongings downstairs to load. The items were heavy and bulky. The housekeepers were cleaning the last room on the end and just so happen to be taking a break. I was forced to squeeze through between the cart and the wall even though they could've moved their cart down a few feet as they saw I was struggling to get by each time. When I was force to brush against the cart they gave me a look like how dare I touch the cart. I was also thrown a back by the fact that they decided to take their break and smoke right there by the room. None of them were professional at all. The clothing they had on was definitely not appropriate for work. Granted this is not a 4 star property, it's the small details that can take this property from a 1 star to a 3 star. It's the over all impression. Consider uniforms for your staff (even if it's black slacks (not jeans) all black shoes and a polo shirt). Same thing with your front desk staff. Black slacks and a white button down shirt WITH a name tag! No one seemed to have a name tag. Do not allow your front desk staff to eat at the desk in view of the guests. Make them stand to the back to do that. Also being on a cell phone is not professional either. They are there for the guest and to assist them not converse with whomever on the phone.