Sunrise Resort Hotel

Firstly, the facilities were extremely elegant and very well maintained. Staff was putting in significant effort to preserve the facilities in good conditions. The meals and the resturant were marvellous and very satisfactory with a lot of varieties for everyone's taste and there were many stations where food was cooked instataneously and freshly served. Furthermore, the receation facilities were unbelievably amazing especially the swimming pools and the beach, as there was a ton of adventurous and risk-taking activites that you can do. The Guest Relations staff were helpful in resolving our room issue. The entertainment program at every evening was breath-takingly astonishing, yet can sometimes be obscene and inappropriate to young viewers. Lastly, serving staff were doing their best all the time to respond to guests' requests kindly and quickly.

Despite all the wonderful things, nothing is perfect. There was a linguistic communication problem as not all the staff could speak fluent English. About the room issue I mentioned earlier, the Front Desk was not as cooperative in solving the problem as we thought they would be, as where water was dropping from the ceiling. Furthermore, one thing that really shocked me is the resort's injury protocol... My son was injured in the swimming pool as he fell on his leg a hard fall and could barely move it. They informed us that we had to pay 80 euros (88 dollars as of 2/8/2019) just for the doctor to come, excluding any physical examination what so ever. Thankfully, my son's case wasn't bad but if someone else's case was, is that your protocol? They put profit above people which is extremely shocking.

Excellent infrastructure, great food, very supportive and attentive stuff. We travelled with a 4 year old kid and he got a small injury while jumping . The hotel personnel reacted immediately, helped with all medical issues. Special thanks to Efdal Gülcü, head of online booking department. He was always online, helped with all open issues re living, transfer and health issues. We are so grateful to him!!!