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location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
die lage ist ok ok aber die zimmer sind schlecht erreichbar sehr schlechter shuttel service in der der anlage und zur stadt padong beach
nichts bein bufet gab es nur ein steak sinnlos nichts bein bufet gab es nur ein steak sinnlos
Schönes Schwimmbad, sehr gutes Frühstücksbüffet, problemloser Wireless Zugang für den PC, nach am Strand gelegen. Schönes Setting. Ein bisschen weit weg vom Zentrum gelegen.
Die Lage des Hotels Massenabfertigung/ Unfreundlcihkeit des Personals (entspricht nicht dem Standart in Thailand) Ringhörige Zimmer/ Feuchtigkeit in den Zimmern/ Reservation war ein anderes Zimmer als dass, was ich gekriegt habe (musste Reklamieren???!!!)
In diesem wunderschönen Hotel vergisst man, dass man am überlaufenen und sehr touristischen Patong Beach ist. Internet Angebot konnte zuverlässiger funktionieren. Computer haben geleckt.
Hotelmitarbeiter waren stets freundlich Es lag an kleinichkeiten die aber wichtig wären wenn man solch ein Hotel auswählt. Beispiel: unnötiges Staubsaugen am späten Abend nach 23Uhr....etc
Sehr schönes, stilvoll eingerichtetes Hotel, sehr gute Lage: nahe am Strand gelegen aber trotzdem ruhige Lage Nein, es hat mir alles sehr gut gefallen
Strandnähe Frühstücksservice und Sauberkeit sehr mangelhaft, schmutzige hellblaue Plastiktischtücher!!!!!!!!! Kein 4 Stern Hotel-Preise für die Zimmer sehr Überteuert. Unser gebuchtes Zimmer haben wir gewechselt und aufgezahlt. War ca. 12 m klein, laute Klimaanlage.Mieser Ausblick, schlechter Geruch. Zimmer mit Poolzugang kostete ca. 200€ - sehr überteuert!!!!!!!!!!!!
Die Atmosphäre und das Frühstück waren sehr gut.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Lobby and elevators smelled of mold.
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
the kid,s swimming pool
Bed is comfort,seaview,the hotel employee is good No
great staff not yet 100% finished
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
The staff of the hotel is helpful and cheerful... the buffet breakfast is ok We stayed in the old wing of the hotel - the room is old fashioned with a tiny balcony... we found a lot of ants in the room... and the room key card didn't work sometimes...
the pool , access to wifi ,the location and the quiet atmosphere yes, house keeping was bad . the beds were not clean and nor were the bathrooms.
The room in the new wings was nice. The staff name Ae was very rude and thumbs up to him that he actually make me cry upon my arrival. Their communication system was so bad and poor. Have a bad experience with the staff and the service. More worst after my check out, on my way to hotel the owner itself call us to inform that we have not paid the bill when actually we have settle the payment the day before we checkout. We was shock by the call!!
The hotel was fantastic value for money. We stayed in a standard double room which had everything we needed and included an amazing buffet breakfast all for 1000 baht a night. The hotel staff were very friendly and have a great selection of cheap cocktails And food by the pool. The location was really good too as it is set back from the road so it is quiet but only a 5-10 minute walk from the beach and Bangla road. Very impressed overall.
As a budget hotel, buffet breakfast is quite good which is better than expectations. Staff is nice and helpful. Location is excellent. We stay in superior room which situated in the old wing. The decor of the room is very old which is totally different from the pic on the website, its likely that the pic are all taken from the new wing. Also, no lift in the old wing.
It was the cleanliness of the room that stood out most! The room was big enough, hence there was no feeling of claustrophobia. The housekeeping staff, reception, bell boys, & the restaurant staff always wore a smile on their face & made attempts to chat with us. This gestures made us feel like we were in a home. The hotel is approx 5m walk to Patong Beach, Bangla Road & the nearby shopping centre as well as street shopping.Very conveniently located, so that you only need to walk wherever you go. The massage parlours located outside the hotel were awesome too. The hotel has a passage leading to the main lobby.It is not located on the road which means there is some sort of privacy. I highly recommend this 3star hotel. Value for $$. Thank You I asked the manager for an iron. Her reply was negative & she made me feel that it was an out of the world request!! Upon check out, she was quite pleasant, however, she seem agitated & frustrated over the ringing of the phone & any interruption caused. Being a manager, she does not project herself well in front of her staff, not to mention the Guests!! The website suggested we had bathrobe & slippers in the room. They weren't there. Was informed by the staff that my room category does not include these. Due to this, I did not bring my own slippers as I normally do. I do not like walking barefoot in any hotel room. Please ensure that we get what is clearly suggested in the webiste. Thank You
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Hotel staff....rude..no politeness at all...
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
I checked out next day early morning as I didnt like the room at all .
Pool Landschaft Wunsch nach Zimmerwechsel wurde Trotz Verfuegbarkeit nicht erfuellt.
Gute zentrale Lage, wenn man die auch sucht. Das Putzteam hat es geschafft jeden Tag für Mückennachschub im Zimmer zu sorgen. Die Flöhe im Bett haben bei unserem 10 jährigen Jungen zu zwei Tagen Juckreiz geführt...
Das Hotel ist sauber und gepflegt. Die Zimmer sind großzügig und ordentlich eingerichtet. Alles in allem ein tolles Hotel. Das Frühstücksbuffett ist sehr gut und hat viel Auswahl. Der Pool und die Gartenlandschaft drumherum ist sehr schön und gepflegt. Das Personal ist etwas unfreundlich gewesen.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The air condition noise is kind loud.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.