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When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
We were in room 717. Brawling in the next room (715) brought management up twice. (Someone else called the management.) Dog barking down the hall. A party down the hall broke up at 2:30 in the morning with much shouting. In the room, lumpy old bed, peeling wallpaper, old mismatched furniture and lamps in the room. I have photos. We stay there every December when we visit family. This is our first bad experience. Do not accept a room on the 7th floor!
Beds very soft, pillows very nice
Food in restaurant was sub par
Nichts besonderes über dieses Hotel, ausser der Preis. Die Lage war nicht so nah zu unserem Ziel wie uns gesagt wurde. Das Personal schien immer damit beschäftigt zu sein, sich zu unterhalten. Auffahrt und die Terrasse schwierig zu erreichen. Viel zu überteuert für das, was man bekommt. Kein Platz um Hunde auszuführen.
Staff was great. Friendly and helpful. Room 321 was quiet and clean. Easy on and off I-75. Good value for the low price. Many close by places to eat. Free wi-fi was adequate for us. Flatscreen tv worked well. Neighborhood felt safe. Room furniture in need of repair and updating. King bed was ok for us but many would find it too soft.
Easy in and out as we were traveling from TX to VA. Breakfast is a must to save time and money The hallways smelled a little....not stinky just odd
Tori was super friendly and helpful at the front desk. Room was quiet and clean with no weird odors or any of those hotel surprises that give you the creeps. Everyone that I spoke to had a smile and was doing their job with a good attitude. Bed was very comfortable and I had the best nights sleep of my extended journey across the States.
Warme Innenausstattung und Dekoration. Das Zimmer war gut ausgestattet mit nützlicher Einrichtung, freundlich und effizientes Personal an der Rezeption, bietet ein gutes Preis-Leistungs -Verhältnis. Badezimmerdecke war nicht vollständig repariert nach Wasser Leck.
It was clean, fresh, beautiful and the breakfast was excellent!
The size and comfort of the room.
The pullout couch that my son slept in was extremely uncomfortable - not acceptable for an otherwise pleasant experience.
Very clean, friendly staff, nice bot breakfast The beds were uncomfortable for those with bad backs. Firm mattresses with no padding/pillow top made for sleepless night
Staff was very kind Parking lot doesn't have a lot of spaces near the front
Location, easy to find. Friendly staff at check in, beds were comfortable and clean hotel. Breakfast was good, typical but good. The lady at the desk was very helpful in assisting us finding a place to have dinner that night. Nice to have a smiling face at check in!
Die Internetverbindung war gut und kostenlos. Ein grosses Problem ist der Laerm im Zimmer, der von dem nicht ausschaltbaren Ventilator im Bad erzeugt wurde! Den laermenden Kuehlschrank und die laute Klimaanlage konnte man zum Glueck abschalten. Ausserdem wirkt in diesem recht schicken Hotel das Fruehstueck von Styroportellern und Plastikbesteck zumindest fuer einen Europaeer gewoehnungsbeduerftig...
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
very nice and convenient place to stay.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.
It was quiet, clean, comfortable, and convenient. Thank you for everything!
Good location. Clean hotel. Good breakfast. Great rooms. Great staff. Will continue to use this hotel on every trip to Knoxville. Minor issue! To get to the laundry room, you have to walk outside. Costs for washer and dryer are not clearly posted.
Needed better breakfast wasn't a big enough selection
Very clean, rooms are well designed (I.e. furniture, decor, etc.), day staff very professional and friendly, only 10 minutes from downtown Knoxville (Market Square, Old City, etc.), quiet during our visit. Pool was sufficient so long as there were only a few people in it. Hot tub in pool area was nice. Pool is much smaller than the pictures really present it.
I liked the room size I didn't like the hard bed. The bathroom was small. Tub would not drain. The desk attendant was hard to find.
Room was very clean. Beds were very comfortable. Bathroom was clean. Short and sweet. I was over charged for the room by $30. I will not be booking through Kayak anymore.
The young man who checked us in the evening we arrived was quite informative, kind and helpful. I was very pleased with his pleasant and professional manner. Our room was very clean, decorated nicely and well-appointed. i would definitely stay here again. Being gluten-intolerant, there wasn't much I was able to eat for breakfast.
I really enjoyed the bed. We had a wedding reception and I was very tired. When I finally got to bed, it was the most restful night I've had in a long time. NO!!
The breakfast was awesome. The chef, was very friendly and accommodating. Overall the entire staff at this location was friendly. The room was also very nice The refrigerator seemed to malfunction.
I loved the huge shower in the bathroom. The saltwater pool was awesome, too. The beds are very comfortable. The made to order omelets were delicious! They also have a meet and greet every evening from 5:30 to 7:00 with complimentary drinks. There was nothing I did not like about this hotel.
The breakfast buffet put it over the edge--it was delightful. The suite was a nice touch, making it more comfortable for our family of 5. They were willing to switch us to a 2-bed room when. We requested it, which we appreciated.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was very nice and clean. I loved the fitness center and the breakfast buffet. Everyone working there was very nice and helpful.
The people were very nice and the guy at the made to order grill was AMAZING.
First floor easy access that were requested. Didn't realize there would be over 15% service tax or that there was a $50 pet fee. Was not easy to get to. Ended up paying $152.08 for one night stay! Will not stay there again! Also would not allow 20% discount coupon at restaurant since we couldn't eat in restaurant because of pet.
The ribbon on the pillows saying they were soft, the bathroom, the shower, the lobby.
The staff was very friendly and accommodating. Menu limited and just a little high.
We traveled to 6 different floors searching for a soft drink. All vending machines were sold out!!
Bed was very comfortable. the architecture of the place was great. walking distance to the riverfront and stadium were key. a refrigerator in the room would be nice. Hotel seemed a little old so the shower head was too low. internet was pricey at 12.99/day
The staff was super friendly. We were in town for a football game. The hotel had cookies with our team colors for us upon check in. Great shuttle service to and from the game.
Not much. Older hotel and it showed. The air conditioning in the room did not work. Despite arriving and the thermostat set on 62....the room never got below about 78 making sleeping incredibly uncomfortable. I called the front desk to see if there was a solution but the hotel was full and they did not have any fans. I will not stay at this hotel again.
The hotel is beautifully decorated and has a luxury feel. The staff are warm, courteous, and attentive. The room was clean, well appointed, and had a fantastic view of the river. The room could have used a mini fridge. For the price, one expects a mini fridge.
Location, friendly staff, comfy beds, clean hotel, awesome view on riverside everything but Internet was pleasant! Internet speed was dismal, was capped at 2down 2 up. This is pathetic for a $13 a day service. This should be improved upon. I do hotel IT and know this could be better. This should be looked into.
Wir warn in Knoxville für ein UT Spiel. Wir waren zu dritt in einem Zimmer mit zwei Doppelbetten. Wir hatten sehr viel Platz und wir hatten einen großartigen Aufenthalt.
Das Personal war sehr freundlich und hilfsbereit.
Bequeme Betten für pingelig Schlaf!
I had stayed in 3 different hotels in the same weekend. This one by far was the best. Very clean, hall smelled like smoke, but the room did not. Room did not show signs of wear. Comfortable beds, a little too soft for me. Room great use of space, didn't feel cramped, large bathroom. Microwave & fridge in room. Loved that there was a small counterspace above the fridge. Microwave was in a shelf attached to the wall. Fridge had nice shelves and crisper drawer so items fit better in the fridge. Location perfect, just off the highway. Gas and fast food very close to the hotel. Breakfast was good. A fitness room and pool were available. Staff fairly friendly, when I checked in I wasn't told where the elevator, fitness room, etc. were, the attendant yelled that the elevator was the other way when I went the opposite way. This was the cheapest hotel I stayed in and it had the most amenities. Would have been helpful to have a couple more plugs near the bed. I had to unplug the alarm clock to plug in my phone.
Very nice and clean Walls very thin...could hear everything in next rooms.
Room was comfortable; staff were very friendly; breakfast was good. A very very pleasant stay Nothing
Great comfy clean place. Good breakfast and friendly staff (except the day manager who was a raging b-hole) The day Manger lady was terrible. She was very vocal and mean about her unliking of the low rates we got and how annoying it is to her for people to book online. She tried to charge us twice and argued with us about what we said and what we did. It was insane!
The front desk receptionist really seemed to hate her job. We asked for suggestions on where to eat and she acted as if she was annoyed that she had to answer our question. Breakfast in the morning was bare and didn't look appetizing.
Clean room, friendly staff, and quiet atmosphere made this hotel the perfect pit stop. Access to it was hard to find, not the hotel's fault.
Some of the staff was friendly and helpful. When booking, there was no mention of getting a smoking room. The whole floor reeked of smoke, and the room was unbearable. On top of that, refrigerator didn't function. The front desk was particularly unconcerned when we asked about getting another room and inquired about the fridge.
Breakfast buffet Beds were comfortable
Great room, very comfy. Friendly staff (except the day manager) The day manager at this hotel was very very rude that we got our reservation online and that we got such a discount. She repeatedly commented on how annoying it is when people book online and pay so little. She was crazy crazy rude when we checked out. She tried to charge us twice for the room and argued with us for over 20 mins abut weather the charge was already taken off our credit card. Also, she made us pay $15 upfront saying it was for in case we decided to steal anything. And the tub was broke.
The staff was great especially Josh and the room was clean and comfortable.
Good value. Great location