Hotels in Köln - in der Nähe von: Stadtgarten Konzertsaal - Studio 672

Positiv:: This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Negativ:: Nothing.

Positiv:: The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

Negativ:: The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.

Positiv:: the hotel personel treatens to keep the car in the garage for an unforseen garage fee! The rooms are extremely small-no place for suitcases! no gardrobes!

Negativ:: the hotel personel treatens to keep the car in the garage for an unforseen garage fee! The rooms are extremely small-no place for suitcases! no gardrobes!

Positiv:: The italian receptionists who are always very kind

Negativ:: Too much heat on the 6th floor and too cold on the 2nd

Positiv:: Lage, Personal an der Rezeption, Concierge, tolles Frühstück, super Zimmergröße, nette Gestaltung des Hotels

Negativ:: Biergarten mit Selbstbedienung und unhöflichen Angestellten: Das passt nicht zu einem 5 Sterne Hotel

Positiv:: Great view of the cathedral - best in Cologne (I've traveled to Cologne many times)

Negativ:: At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation

Positiv:: Location and view of city were great

Negativ:: Room was old and dated, beds were dated, it appeared to be a former smoking room

Positiv:: The breakfast was really good

Negativ:: The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too

Positiv:: Wonderful attentive staff without being intrusive. Perfect location for sight seeing/shopping. Excellent outdoor informal riverside restaurant - open when the weather is clement. Superb spa. Classy breakfast.

Negativ:: Nothing to criticise. Regrettably the normal room rate will be beyond the budgets of most people though.

Positiv:: Freundliches Personal, tolles Zimmer!

Negativ:: -

Positiv:: Das Zimmer war sauber Die Rezeption war nett

Negativ:: Das Zimmer war alt und dunkel. Es gab keinen Hotel Directory. Es gab nur Pulverkaffee/Wasserkocher, keine (N)espressomaschine. Die Matratze des Queens bed war durchgelegen, man rutschte immer in der Mitte zusammen. Für Eier musste man sich an der Eierstation sehr lange anstellen. Trotz Anfrage lehnte der Oberkellner eine Tischbelieferung ab ("Wir haben manchmal 4-500 Gäste im Haus, das schaffen wir nicht. Stellen Sie sich bitte wie alle an.") Nach 25 Minuten bekam ich dann ein Omelettmit falschen Zutaten. Wir hatten Kaffee verschüttet, der Riesenfleck wurde nicht gesäubert, obwohl bestimmt 6 mal Kellner am Tisch waren und z.B. neuen Kaffee brachten. Concierge und Wagenmeister waren nett, Abe rWasser hab eich erst angeboten bekommen, nach dem ich 5 € Trinkgeld gab.

Positiv:: Das Personal ist hilfsbereit und freundlich. Die Lage ist exzellent, aber dann hat es sich auch schon.

Negativ:: Die Organisation rund um das Frühstück ist eine Katastrophe, Tische wurden nicht abgeräumt, wg. zu wenig Personal, während bis zu 20 Personen das Frühstück einnehmen wollten. Das Management versteckt sich im Büro und lässt das Servicepersonal im Stich. Wir haben dann selbst abgeräumt.

Positiv:: Clean rooms, comfortable beds. Modern.

Negativ:: There was a room service tray left in the hallway from when we checked in to when we checked out two nights later. The AC could also be better.