Hotels in Altstadt - Krakau

Positiv:: Lage, Lage, Lage! Tolles Personal. Schön eingerichtet und sehr komfortabel.

Positiv:: the staff arranged taxis and tours for us, which made it that much easier to enjoy the city. The room was quiet and comfortable and the complimentary water and soft drinks was a nice touch to an already wonderful accommodation

Negativ:: Nothing, everything was perfect!

Positiv:: The property is beautiful the room was facing onto the square. Room was luxury with spa bath and comfy bed. Walk out the hotel right onto the square was perfect. Will definitely be back and would 100% recommend

Negativ:: Loved everything about the hotel

Positiv:: The luxury! The spacious rooms and decoration. Comfy beds, the jacuzzi bath, sauna, little extras like the bottle of Prosecco, fruit and soft drinks replenished in the mini bar. Blackout curtains. The location and the view!

Negativ:: Couldn’t fault the actual hotel - a slight mix up with a trip but the hotel certainly made up for it.

Positiv:: Great Location and facilities. Free Prosecco, comfy bed.

Negativ:: Noise from square, hotel provided ear plugs.

Positiv:: Super Lage. Tolle Ausstattung der Zimmer. Nettes hilfsbereites Personal.

Negativ:: Leichte Gebrauchsspuren in den Zimmern.

Positiv:: Location and the amenities in the room ( loved the Prosecco , nespresso and mini bar) the bathroom, shower and bed were fabulous

Negativ:: The lobby carpet and area could maybe be improved

Positiv:: Overall, the hotel was very clean and enjoyable. It looked great from my experience and the service was excellent. The hotel staff was very friendly and helpful. Antek from the butcher restaurant was very nice and provided excellent service. Thank you very much. I would definitely come to the hotel again :)

Negativ:: Not applicable :)

Positiv:: Das Frühstück war genial, das Zimmer eben so (obwohl etwas eng)

Negativ:: Musste ich lange überlegen: eigentlich war alles perfekt!

Positiv:: Excellent spot for a gateway in Krakow.

Positiv:: The location is amazing and the facilities in the room were really good. Chocolate gifts, prosecco and a free soft drink/water mini bar which included fresh milk for the excellent coffee machine.

Negativ:: The lighting in the room was a little dark coupled with the dark furnishing. A few more lights would have been better in my mind. Also a full length mirror would be great too!

Positiv:: Great Great Great Location! I would stay again just for the view from the room. Greeted with a bottle of Prosecco and wonderful staff. Jacuzzi was huge and definitely relaxing! Overall would stay again

Negativ:: Room was a little dirty. And for the price it should have been a lot cleaner. Bed was had a comforter on it and was a bit lop-sided.

Positiv:: Fantastic location with nothing too much trouble for the staff. Will definitely be staying again.

Negativ:: Nothing.

Positiv:: Ausgezeichnete Lage und wunderschönes neues Hotel!

Negativ:: Nichts ... alles super

Positiv:: -Frühstück war exzellent, auch das Personal dort war ausgezeichnet. Große köstliche Auswahl. Ein Lichtblick! -sehr schöne Rooftop-Bar, auch dort aufmerksamer Service. -Wellnessbereich ganz nett. -Betten bequem.

Negativ:: -schon bei der Ankunft der erste Schock, unser Gepäck durften wir selbst auf das Zimmer schleppen. So etwas haben wir in einem 5-Sterne Hotel noch nie erlebt (ob es daran lag, dass wir jung aussahen?! Aber immerhin haben wir eine Suite bezahlt!) -Personal am Empfang eher kühl und arrogant, beim Check-In wurde kein Wasser angeboten (30 Grad Celsius draußen) -Auch wenn der Service in der Bar wirklich freundlich war, mussten WIR für unsere Rechnung (um diese auf das Zimmer schreiben zu lassen) ein Geschoss hinunter laufen. Auch das fanden wir unangenehm. Das haben wir auch so nie erlebt (keine 5-Sterne). -Wir hatten eine Suite gebucht. Auf dem Teppich (Zimmer 206) waren mehrere (riesige) orange, Flecken auf dem Teppich, unzumutbar für ein 5-Sterne Hotel. Auch die weißen Gardinen waren voller Flecken. Ein Fehler des Managements, das ist unmöglich! Wenn man die Standards eines 5-Sterne-Hotels halten möchte, dann muss man eben den dreckigen Teppich auswechseln. -Suite im Verhältnis zu Suits in der gleichen Sterneklasse (Gran Melia, Steigenberger Gran Hotel, Breidenbacher Hof etc.) einfach zu klein. Eher ein größeres Zimmer, keine Suite. -WLAN-Verbindung desaströs -Im Wellnessbereich wurde das Wasser in den Entspannungs-Zonen nicht nachgefüllt. -gebuchte Spa-Behandlung (Massage) wurde ohne Begründung abgesagt. Ich stand schon im Bademantel unten und wartete! Zwar wurde ein späterer Termin angeboten mit 10% Rabatt. Dies konnte ich jedoch nicht nutzen, weil ich an dem Tag Geburtstag hatte und später Feierlichkeiten ausrichtete. Wir haben uns extra für den Wellness-Termin beeilt! Sehr ärgerlich, gerade am Geburtstag. -keinen Gruß des Hauses (nicht einmal eine Karte!) Enttäuschend und ungewöhnlich!) -Beim Check-Out wurden wir nicht einmal gefragt, ob alles zu unserer Zufriedenheit war. Nicht einmal der Luggage-Room wurde erwähnt, geschweige denn ein Taxi angeboten. Insgesamt sehr enttäuschend, haben hast 550 Euro für zwei Tage bezahlt. Wir kommen nicht wieder.

Positiv:: Fantastisches Hotel in perfekter Lage. Die Suite war herrlich und auch das Frühstück war hervorragend. Der Service war sehr zuvorkommend. Kann ich zu 100% weiterempfehlen.

Positiv:: breakfast was very good. The room was spacious and beautiful. They had a shower and a claw foot tub.

Positiv:: The hotel is amazing I enjoy every aspect, the rooms the staff are all fantastic

Negativ:: It doesn’t have a bar

Positiv:: Both the location and the breakfast were amazing :)

Positiv:: We enjoyed a beautiful spacious suite at the hotel. The two restaurants and breakfasts were excellent! Unfortunately, we did not have time to enjoy the pool and spa. Hopefully, we will have the opportunity to return in the not too distant future.

Positiv:: Pastries and fruit were good

Negativ:: More lively at night, the bar was always empty and that’s in July - high season!!

Negativ:: Air condition was not good

Positiv:: Das Unicus Palace liegt perfekt an der zentralen Fußgängerzone Florianska in der Altstadt von Krakau und ist dennoch absolut ruhig gelegen; das Personal ist sehr freundlich und kümmert sich um die Wünsche der Gäste; der Schwimmbadbereich ist im Untergeschoß gelegen und sehr gepflegt. Das Frühstücksbuffet ist sehr umfangreich und hat unsere Erwartungen übertroffen. Wir waren zwar nur für 2 Übernachtungen dort aber würden jederzeit gerne wiederkommen.

Negativ:: Dazu fällt uns wirklich nichts ein . Wir können dieses Hotel wirklich sehr gern weiter empfehlen.

Positiv:: The hotel is located in a historical building, recently renovated and adapted for the hotel purposes. It's location is perfect, nearby the old town. There is an underground parking and a swimming pool! Opulent breakfast. Definitely it is one of the best boutique hotels in the town.

Negativ:: Being very picky, I could say that marble in the bathroom could be real for this high standard hotel; also a welcome drink and a personalized welcome note was missing; but maybe I'm spoiled ;-)

Positiv:: Sehr gute Lage

Negativ:: Kosmetik Spiegel im bad

Positiv:: The personnel for the check-in and the second day was very professional and succeeded to bridge our expectations. Check-out was another story. The location of the hotel is perfect, in the histocial center of the old city of Kraków. Hotel is brandt new and nicely furnished. Clear and bright, with a lovely decoration. Our second room was very nice, with view on the main street and two balconies. Normal size, well furbished and equipped. High confort. The spa is amazing. A long pool in the historical cave. Personnel of the spa was perfect. The breakfast is varied with quality product. Personnel of the breakfast was perfect, very caring and efficient.

Negativ:: For the first night, we had a room in the 4th floor with half windows above our head. No view. Not acceptable for a 5-day stay in a deluxe room in a 5-star hotel. The second day, we told it to the receptionist. She was so friendly and she moved us to a room on the 3rd floor with 2 balconies. A perfect room, up to our expectations in such high standing hotel. A second thing which could be improved is the upfront information when you are arriving by car. Unicus Palace should send you the itinery to enter the old city of Kraków. Traveling to the hotel is quite a nightmare. Finally I would say that check-out was very cold. No question about our stay. No help for luggages. Again not up to the standing of 5-star hotel. A pity.

Positiv:: Hotel is well located for access to the square. Some of the surrounding streets are shady and I felt unsafe at night one block next to the location but the exact location of thehotel itself was fine. Be cautious when going out. Outstanding housekeeping and turndown service. I appreciated that the toiletries were replenished daily, turn down service and thorough cleaning. The gym is small but usable. The pool is amazing and the spas is wonderful. The staff was kind and provided dining recommendations. I would stay here again, but as previously mentioned beware walking at night.

Negativ:: I didn't like the adult club right next to the hotel as it was aggravating always being asked to enter while I proceeded to the hotel. It's not the hotel's fault. The rooftop bar has a great view but the drinks were not well mixed. Too bad you can't bring your own beverages for the view :) Please note that Uber cannot access the hotel direct and will drop you a couple of blocks away. It's not a major issue but you may want to consider it if you have a lot of luggage.

Positiv:: The spa!!! and the staff were super nice

Positiv:: The hotel was in a great location with lots of architectural character. The staff was gracious pleasant, and accommodating. The breakfast had a great selection of pastries, breads, fresh fruit, meats, cheeses, mixed salads, fresh juices, coffee, and egg/omelet station. The pool area was unique and very relaxing. My kids had a great time in it. we had a junior suite and the room was very quiet. The rooftop bar had great views as advertised. We will definitely come back because of the location and overall character of the hotel.

Negativ:: The room was a little dark, but it did not bother us as we were out and about all day. There was lighting throughout but the room was missing a center ceiling light. I did not give the highest rating in the "value for your money" category because it was pricey so I can't say it was a great value, but it was worth the money!

Positiv:: Das Frühstück, die Kompetenz des Personals, die, bis auf das Personal der Bar, freundlichen Mitarbeiter, Ausstattung der Badezimmer

Negativ:: Ausstatung und Organisation der Bar: Flexibilität der Mitarbeiter, Öffnungszeiten und Angebot... Fehlen eines gemütlichen Aufenthaltsbereiches für "zwischendurch"

Positiv:: Excellent breakfast

Negativ:: No coffee making facilities in the room

Positiv:: Georgous rooms and cool roofdeck

Negativ:: Service was slow at best and the hotel messed up a car service. But most important beds and pillows were as hard as rocks, we did not sleep for two nights.

Positiv:: The spa was fantastic with excellent facilities. Also the proximity to the Main Square and Old Town was fantastic.

Positiv:: The location is clearly excellent, right next to the centre of town and the renovation of the building gives a good overall impression, unfortunately quickly mitigated by the total absence of soul in this place.

Negativ:: The place is really dark, with rooms also not particularly functional. The room was very noisy, with noise from the room service early in the morning, people in the corridor and the room upstairs. Very bad soundproofing. Staff in general very cold and absent, not forthcoming or welcoming at all. Special mention must go to the bar staff, who make no effort whatsoever to welcome customers.

Positiv:: Breakfast was excellent. Location perfect - just off the main square and an easy walk from train station. Very cool décor and large rooms.

Negativ:: The rooftop bar was not open during the day when we were there.

Positiv:: Das Hotel entsprach der Sternekategosierung. Die Lage war sehr zentral und die Sehenswürdigkeiten konnte man alle zu Fuß erreichen. Das Personal war sehr freundlich und hilfsbereit. Das Frühstück hat uns sehr zugesagt, u. a. mit mehreren frischgepreßten Säften und frischzubereiteten Eierspeisen.

Negativ:: Die Anfahrt zum Hotel war ein wenig schwierig, man musste durch Anliegerstrassen fahren, was wir nicht wussten.

Positiv:: Design and service location

Negativ:: Loved it but the only thing I would change is the bedspreads in the rooms. Leave them off and have nice fuller down converters or just the white ones which r there.

Positiv:: Sehr gute Lage, schöner Wellness Bereich und top Restaurant

Positiv:: Great selection of food for breakfast, comfortable bed and helpful staff.

Positiv:: The room at the hotel was excellent It was cleaned everyday The location was excellent

Negativ:: Our only issue was that the tripe we booked through the hotel. The driver to the salt mines was using his mobile selecting numbers and talking on the phone whilst driving - very scary and illegal. When we raised this with the hotel receptionist, she showed no interest

Positiv:: The location is superb, we could not fault it. The room was light, spacious and incredibly comfortable

Negativ:: The breakfast was a little disappointing. The hot water was Luke warm and the food a little underwhelming

Positiv:: Excellent location, comfortable room, helpful staff.

Positiv:: Excellent location! Comfortable bed, spacious room. Great bars and restaurants around.

Negativ:: No aircon but the room was surprisingly cool when we opened the windows. We were on the 4th floor so the noise was not an issue.

Positiv:: Hotel was lovely and perfect situated close to everything krakow is the most beautiful city would recommend it to anyone

Negativ:: Toilet paper a little rough but I can live with that !!!

Positiv:: Location was spot on, rooms nice size, clean and comfy

Negativ:: All good nothing to complain about

Positiv:: Large and comfortable

Negativ:: Nothing

Positiv:: Die Lage des Hotels ist sehr gut.

Negativ:: Wir hatten ein"Superior"- Zimmer im Dachgeschoss, in dem es keine Klimaanlage gab. Da es auch nachts sehr heiß war, war an einen erholsamen Schlaf nicht zu denken. Die Zimmereinrichtung war altmodisch. Das Frühstück war durchschnittlich. Die junge Frau an der Rezeption war zwar sehr freundlich, aber überfordert. So dauerte es 15 Minuten, bis sie die Rechnung ausgestellt hatte, da sie keine Erfahrung im Umgang mit dem Computer hatte.

Positiv:: Very clean and spacious room with plenty of space for clothes storage. Great location just off the main square but quiet, so you get a good night's sleep.

Negativ:: Couldn't fault the hotel really

Positiv:: Excellent position, large comfortable room

Negativ:: No air conditioning, average toiletries, tiny slow lift, entrance very difficult to negotiate with large suitcases

Positiv:: Gute Lage , Stil des Hotel

Negativ:: Zimmer 406 war ein Zumutung! Belüftungsanlage vom Nebengebäude war extrem laut! Zimmer in den Innenhof, heiß, tote Taube am Dach! Könnte zum Glück nach einer Nacht wechseln!

Positiv:: Tolle Lage, man kann zu Fuß zu den meisten alles, was Sie sehen wollen. Herausragender Service! Das Essen ist gut. Großartige komfortable Zimmer und eine tolle Dusche! Super zufrieden mit diesem Hotel. Liebte das Regal Atmosphäre.

Negativ:: Leider Baustellen auf der gegenüberliegenden Straßenseite. Nachts erhebliche Strassengeräusche.

Negativ:: Room was small

Positiv:: As good as untouched 1912 hotel. Great value. Bar small but with Titanic feeling. Great smiling staff. All in all a very good choice so near the market.

Negativ:: Handles in the bath could do with some repair/change. Not working properly. A new red carpet in stairs etc would do a lot.

Positiv:: Great location. Breakfast was nice. Staff was helpful and nice.

Positiv:: Das wunderschöne Hotel

Negativ:: Das einzige was mir gefällt hat .. die Klimaanlage in den Heißesten Tagen ..

Positiv:: The location is great. The hotel is old-fashioned but this adds to his charm. Staff people are nice and helpful. Breakfast is indeed very good.

Negativ:: Nothing to mention

Positiv:: Very helpful staff, excellent location, nice room

Negativ:: There was no airco in the room, just a couple of fans. And I was there during a heatwave.

Positiv:: Nice staff, very good location

Negativ:: Lack of air conditioning

Positiv:: We choose this hotel for the old world feel in the pictures and we were not disappointed! The service was top notch, the atmosphere was old world, and the location could not be beat. We loved our balcony view of the area and the cool breezes when we had the doors open. We decided to add breakfast to our mornings and it was excellent. There was such a broad selection to start off our day, everything we tasted we enjoyed. It was well worth the price. The location of this hotel is well within walking distance to the main square with all the tourist attractions. There are many bars and restaurants in the neighborhood as well as a 24 hour pierogi place. I would recommend the hotel bar for a quiet afternoon drink, the mojito was perfect after exploring the city on a very hot day. There was a bit of street noise from the late night party crowd, but that is not the hotel’s fault or in their control. It did not detract from enjoying our stay at all, we will gladly stay at the Hotel Francuski on our next visit to Krakow.

Positiv:: Sehr gut, man freute sich jeden Morgen auf das Frühstück.

Positiv:: Quiet, clean, comfortable hotel with friendly, helpful staff. Great location.

Negativ:: The carpet design and wallpaper,

Positiv:: This was a present for my parents. They raved about the hotel and the service, would definitely recommend!

Negativ:: N/A