Cold receptionPositiv: Really clean carNegativ: The staff was cold
Kalter EmpfangPositiv: Wirklich sauber AutoNegativ: Das Personal war kalt
Wrong carNegativ: I ordered a Mercedes Benz through kayak for a specific price and called ahead in advance to make sure that I would receive the car. The worker told me I would as long as I had a reservation, but upon arrival, I was told to contact budget because there must've been a problem with the reservation, and they told me to contact kayak. All of this was a big hassle, and I just got a different car instead. I'm unsatisfied and won't be using kayak anymore.
Positiv: The staff was friendly and service good. I received a free upgrade on my rental! I loved the car.
Very goodPositiv: Excelent service. Very nice car.
Positiv: easy drop off
Positiv: Very nice staff at Krakow airport - young employee sorry dont have his name
Positiv: Das Personal war freundlich und der Service war gut. Ich bekam ein kostenloses Upgrade auf meinen Mietwagen! Ich war begeistert von der Auto.
Sehr gutPositiv: Ausgezeichneter Service. Sehr schönes Auto.
Positiv: einfache Absetzung
Positiv: Service on pick-up was greatNegativ: The car had obviously been smoked in and they made a feeble attempt to cover the smell with a deodorizer; so I showed up to several interviews with my clothes reeking. Was also caught in a blizzard and nobody had bothered to put an ice scraper in the car.
Fast and SmoothPositiv: Easy drop-off. Hassle free. Friendly staff.
Schnell und reibungslosPositiv: Einfache Drop-off. problemlos. Freundliches Personal.
Chanceres!!!!Negativ: The company tried to take €600.00 of deposit for a small car, where other companies take up to 1000 PLN for a big car. I had to simply resign from hiring as the team was very rude and unhelpful and get a car at the airport from a different company paying only 500.00 PLN deposit. I have been told that this company does not pay the deposit back mostly to the foreign customers, making up false damage claims. Be aware!!!!