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Clean, comfortable, staff very friendly, great location! Love that the pool is good sized with plenty of umbrellas, and tables. Breakfast is good and substantial. Love the happy hour in the evening. Gym was clean and easy to use. Loved the library,very cozy! Breakfast was good,but chaffing dishes do not keep food hot. Would be very helpful to have a microwave available to heat up items .
we usually like staying at embassy suites (ES), the complimentary breakfast and social hour are wonderful and cost effective. Most of the embassy suites stays we have experienced handled this well. This one did not. The overall feel of the hotel, especially mid-construction, was shabby and dirty. The staff were unavailable at most times, and the breakfast and social hour were more akin to homeless shelter giveaways rather than the quality fare that we have had at other ES. Breakfast was a microwave hot mess. There was a rush of people early and the staff (there was only 1 staff member manning both the cocktail hour and breakfast) couldn't keep up. The construction was noisy and inconvenient, and we should have been notified of construction Before checking in. This was a horrible stay and we will not booking embassy suite stays again. It may be clean and new after the construction, but this experience will move us away from booking them again.
Everything you. Kyle ask for.
Pool and evening special were very nice
Loved the cozy rooms!!
The Mexican restaurant Adobe was really good and they are super dog friendly which was nice! We switched rooms because our first room smelled like cigars and weed, our second room wasn't much better either. The bathrooms are highly outdated and they don't offer robes or slippers in the rooms which I found odd.
Staff was gracious and helpful. There was sincerity in their attentiveness The bungalows are old so you can hear the televisions and water going through pipes in neighboring rooms. Pretty minor though and would still recommend a stay here.
Great location, facility and experience. We made reservations for two rooms. One through the La Quinta website and the other through Kayak. They had no record of the Kayak reservation. They still got us in after some delay. First time that has ever happened. Wifi not good at all.
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
What you would expect from Hyatt.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
The several pools
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
The rate was good on Thursday. No Fox News Channel ! I was very disappointed, will not stay there the next time.
Front desk staff don't look happy working there. Security guard that worked at pitbull concert was vet hostile!!!! Very disturbing guard and called us names. Very sad.
The Jacuzzi ! Need 2 Jacuzzi's
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
Clean, and comfy beds. Breakfast provided
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Clean Friendly Staff Noisy location Small rooms Need updates
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
God breakfast. Friendly staff. good parking. ground floor room with patio. nice and quiet. Room was just a bit small. But nice and cozy.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!
clean, quiet, quick easy check-in, professional friendly staff, easy access to I-10, good variety of bkfst choices nothing - all was good
We checked into the hotel at 12:30 am on Christmas Eve and the check in representative was very friendly and accommodating. He asked whether we were traveling with small children, which we were, and he offered us a child friendly room with a bunk bed. The room was clean and comfortable. The breakfast the next morning was excellent and well stocked. Overall it was a great experience. We will be staying here every Christmas Eve during our travels.
Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
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I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
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This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
Peaceful, clean and relaxing Staff weren't too knowledgeable about their resort
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
Only Pool Room is really dirty and has smoking smell
The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
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