Hotel Encanto de Las Cruces

Positiv: Hotel was clean and comfortable and the staff were very courtiers.

Negativ: Check in was SUPPOSED to be at 3pm....very late check in to begin with but it was still not available till the evening!! My wife had to freshen up in one of their community restrooms and our bags stored in the back. They stated they couldn't give a discount so they gave us free breakfast tickets. At the Garduno's restaurant in the hotel our waitress started off great but she left and we had a waiter that never checked on us and it took him 25 minutes to get us our check......with only 1 free breakfast tickets when we gave him 2!! He took an additional 10 minutes to try and clear it up for us and then tells me that he could not do anything and if I wanted a second discount I had to get another ticket myself. Finally spoke with the manager and he cleared it up in less than 5 minutes and gave us our breakfast at no charge.