Olissippo Castelo

Positiv: the staff were very helpful and friendlybreakfast was nicely done and included a wide variety

Positiv: For the most part a very helpful staff

Negativ: The wifi system is inadequate and the area around the hotel needs cleaning up

Location next to castle, very scenic. Hotel was beautiful. However, don't use Priceline.com because they have mistakes on the site, and then it is IMPOSSIBLE to get into the support to get corrected. Support requires you enter booking number AND phone, but due to long distance quality, entering numbers did not work, and it was IMPOSSIBLE to reach a human being. I did not have this problem with other services which will connect you to a human when the tone-dial is not working. This is a BIG problem, and one bad example wipes out all the benefit from many many good experiences.

Positiv: Rooms and view were great.

Negativ: Hotel was fine. Priceline.com however was incredibly difficult. Priceline had a false description of the hotel, that contradicted the receipt I got. Spent 1 hour, failed to get support. Hotel helped straighten out, but will NEVER use Priceline again.