Arriva Hotel

Nothing

Checked into the hotel and the room had mould everywhere. Bathroom wasn’t clean and had pubic hair on the toilet seat. Requested to change rooms which they did give us but then didn’t change it in their system. Had people walk into our room at 1am in the morning while we were sleeping, then again at 7am the next morning while we were still asleep. Our doors were locked but they had given other people the extra key. Didn’t feel safe in the hotel especially being 2 females staying in the hotel. We had to use our luggages to block the door from people trying to enter our room at night. Tried to cancel but they wouldn’t refund the money. Beds were super uncomfortable and very worn down. Showers were like trickles of water coming down and shower heads were all rusted. First time staying in this hotel and I would never come back. I would rate this place a 0 but that’s not an option on bookings.com

Our allocated room was given to some other visitors who had complained about the tatty state of the room they were put in, and then we got put in the grotty room they’d complained about! Farcical scenes with the person on the front desk too, giving us the key to our original room, leaving us to inadvertently frighten the poor guests that were in there when we opened their door at 1am! So it took us half an hour to check in to a very tatty room. No meaningful apology or compensation for anyone involved. It was quite cheap, but not so cheap that I’d have expected it to be so poor all round. Would not recommend.

Nothing - very antiquated

Everything / bedrooms like cupboards- poorly decorated.