The Grosvenor Hotel

Schönes ,zentrales Hotel musste aber das erste viel zu kleine Zimmer gegen Aufpreis wechseln.

das das erste Zimmer nicht gut und zu klein war und ich extra noch einen Aufpreis zahlen musste.Das Zimmer war extrem versteckt und man musste 2.Stockwerke zu fuss gehen

Suzette

Exzellente Lage, vor allem wenn man nichts über London weiß. Mein Zimmer im 7.Stock war ruhig und toll zum Schlafen. Man kann zu Fuß zu vielen Sehenswürdigkeiten gehen. Wir hatten eine tolle Zeit.

Das Frühstück war jeden Tag das gleiche Essen

Friendly and helpfull staff. Great usage of the space in the room. Located so central that you can walk to just about everywhere.

The room service food was very dissapointing.

The accomodation was lovely, we had a beautiful newly refurbished room. We stayed for my Mother's 50th birthday celebrations and guest services arranged a nice treat for us. As a group of 7 we have rooms together and the hotel accommodated the request for twin beds in the rooms. We enjoyed a pre theatre meal in the grosvenor arms and we liked having the use of the executive lounge. In the morning this was very busy and the breakfast items quickly ran out, the waitress needed assistance as she could not give everyone the service has had wished to single handedly. There were limited food items, cups and milk. When we returned in the evening, she looked after us very well and the service was fantastic. We loved the wine and snacks in the executive lounge which was quieter in the evenings.

On our first evening we visited the soak bar as a group of 7, when paying the bill for drinks only we were asked why we did not wish to pay the service charge. Given we have waited a very long time to be served, and had been ignored by staff. We also would have had a second round of cocktails but had nobody to ask, we chose not to pay the service charge. As we were leaving we were challenged as to why we had not paid this I do not feel this is acceptable given service charges are an optional discretionary charge.