Hotels in Westlake - Los Angeles

Negativ:: The elevator was out and we were on the 5th floor! They would not offer any discount for the inconvenience.

Positiv:: Clean, nice breakfast and area to eat.

Negativ:: location

Positiv:: Location

Negativ:: Internet signal is very weak

Positiv:: The staff was courteous and knowledgeable.

Negativ:: No complaints.

Positiv:: Very nice and clean hotel

Positiv:: Relatively new and still in decent shape

Negativ:: Neighborhood is a little rough

Negativ:: I was deceived by the location of hotel. Neighborhood is depressed and appears to be unsafe.

Positiv:: The inside was nice- breakfast area, lounging area were all nice. Rooms were ample sized. Inside of rooms was quiet.

Negativ:: There was only one elevator and it was slow. The vending machines/ and such on each floor were kindof unattractive. The area itself was not great, but felt safe from the outside and not something the hotel can control.

Positiv:: Everything was great

Positiv:: The bed is very comfortable

Negativ:: The breakfast is closed early!

Positiv:: Clean, consistent holiday Inn express experience

Negativ:: The area the hotel is in is in a seethy part of Los Angeles not a place you would want to walk around in at night

Positiv:: The Holiday Inn Express had free continental breakfast. The breakfast was fresh, tasted great , and a variety of options.

Negativ:: The location was aweful. very dirty on the streets! homeless people everywhere, very rundown area and very unsafe to walk around outside. I was actually surprised the next morning that my car did not get broken into.

Positiv:: The location was convenient but not a great area of downtown Los Angeles, so expectations were not high. Had no problems with the neighborhood. The room was newly refurbished, committed green philosophy, with modern industrial décor. Large room, comfortable, very clean, good sized bathroom. Security was present and visible which was important as we were two females on the 1st floor. Staff was accommodating and friendly. Would highly recommend this hotel.

Negativ:: Continental breakfast was pre-packaged muffins etc. However, they did always have coffee available and offered orange juice, fresh fruit, bananas, apples, oranges which offset the lack of heartier fare.

Positiv:: Friendly staff, safe parking lot, clean rooms, free breakfast, comfortable beds. I was left wondering where the bad reviews came from. I only needed a room for one night so that I could be at Good Samaritan hospital at 6:00 AM the next morning. It was very adequate for my needs and I would use this hotel again if I needed.

Negativ:: The walls between rooms are thin and I could clearly hear my neighbors.

Positiv:: We went down for our daughter's FIDM fashion show debut. The hotel was just around the corner from her apartment, so the location worked out great for us. We were able to walk to almost everywhere we needed to go.

Negativ:: Can be a bit noisy. Breakfast could be better.

Positiv:: I liked the beds they were actually comfortable and the showers!!!!!

Negativ:: I did notlike the breakfast it was old stale food, I did not like the pool it was disgusting and I definitely did not like the neighborhood, kind of dangerous area!!!!

Positiv:: stayed for an event at Expo park. Best value for dollar in the area. Free underground parking and free wifi. King bed room was clean and Ac works great.

Negativ:: Room was a little small. Not enough space in the bathroom.

Positiv:: Todo esta bien

Negativ:: Nada

Positiv:: Free parking

Positiv:: I like the location it was near everything.

Negativ:: We checked into our rooms at the front desk got our card-keys walked to our room and the maintenance lady was still cleaning our rooms. We waited another 5mins outside. Paid way too much too.

Positiv:: Location

Negativ:: Very old and smells. Not a 3 stars motel.

Positiv:: nothing

Negativ:: I booked a room for one night through Kayak and made a phone call to the hotel that I would like to extend my reservation to two nights. The front desk person told me it was done and my reservation was for two nights. I arrived the hotel at 10:30 am on the day of my reservation and was told that the room was not ready yet and they could check in my bag and asked me to come back later. I came back at 10 pm that night and the other front desk person told me my room was gone!!!!!!! 10 pm, single girl in Los Angeles downtown with no room to stay. I even did not get an apology. The front desk person said it was not her that told me that I had a reservation. I asked her to give me the contact info of the person who worked in the morning, and she refused. I asked her to call her manager, and she just texted when she could actually call her. She kept saying that there was not much they could do. I had to be responsible for their fault. They do not have anything they listed on their profile. There is no shuttle service, you have to book through other shuttle agencies. You actually really don’t need them to book the shuttle, and you can do it all by yourself. Their internet connection was AWEFULL!! It was extremely slow and always down. The staff was not helpful at all. Their security guy, who was a contractor from other company was really a nice guy and helpful. But their staff are not familiar with their business, not responsible for their mistake, not able to deal with emergencies, not helpful with their customers. Please do not stay with them. The service is so bad, and they do not take responsibility of their fault and they try everything to make themselves look good instead of helping their customers. IT was such a BIG mistake that I chose them. I have never had a worse experience!

Positiv:: The only good thing was the gentleman that worked the midshift.

Negativ:: The staff in the morning are horrible. When trying to call down there they hang up on you. I would like a complete refund. On the weekends there is no manager on duty or one you can speak to. I needed a new tv for the room never got it. Took three hours to get roll-a-way and that's after going down to front desk to retrieve myself. The place said they have a lounge, all lies they closed it sometime ago. I would highly recommend cutting this hotel off kayaks list. And suggested everyone to stay far away.

Positiv:: Great staff.. friendly and accommodating. Comfortable room and beds. Clean. Great location with free parking. Awesome shower with great water pressure. Fridge and microwave in room. Updated decor and furniture that was all in very good condition. I would stay there again.

Negativ:: Building is clearly an older one so even though it was clean and well maintained on the surface, it did smell a bit funky. I stayed in the main (older) part of the hotel. There appear to be 2 other newer additions.

Positiv:: Clean Free parking Location

Negativ:: It seems like their walls, ceilings and floors are paper thin. We can hear people above us walking all night and it serous sounded like they may fall through the ceilings anytime. We can hear other people's conversation and having sex clearly. The A.C. in the room has a remote control but it doesn't work. The front desk told us its temperature can only be controlled by the hotel.

Positiv:: Rooms were clean.

Negativ:: I didn't like how parking at the hotel site was limited. We had to park across the street, although is was specifically for the hotel and gated/locked. Our toilet wouldn't flush a few times too. The halls smelled as well (while walking to our rooms). Rooms were super small.

Positiv:: Our room had plenty of space and was quiet, and everything in the hotel was well maintained. The staff was friendly and helpful. I'll definitely consider staying there again the next time I'm in the area.

Negativ:: There's a charge for the breakfast buffet, and I couldn't simply get a cup of coffee without purchasing the buffet,

Positiv:: It's conveniently located in downtown, and the price is very low compared to other motels in the area. Plus the rooms are fairly spacious.

Negativ:: Other than the low price, and perhaps the location (if that's important), there's not much going for this place. The towels were somewhat discolored, which makes me wonder how clean they are, and the housekeeping service left obvious signs that they did not thoroughly clean the room. There was no refrigerator or microwave oven in the room, no closet or hangars, no coffee machine, nothing else of that nature - all reasonable omissions considering the price, but it really contributes to giving an cheap impression.

Positiv:: Close to the freeway

Negativ:: No iron board, no closets , bad old towels like hags .

Positiv:: Free parking, hardwood floors

Negativ:: Rude staff person

Negativ:: One bathroom for 2 rooms and one kitchen for 3 ppl 3 rooms u don't even knew with whom u will share a house. That's really weird and scary...: also very bad Naighbarhood. I would never go back or recommended to someone

Negativ:: You share a house with strangers, nobody in change. Unsafe, shouldn't be advertised in a hotels website

Positiv:: Die Lage zum Staples Center war großartig.

Negativ:: Fernseher im Zimmer hat nicht funktioniert Kein Spannbettlaken auf dem Bett. 3 Kissen auf einem Queen Bett anstelle von 4.

Positiv:: It was a bad experience the room was not clean .... And in a horrible environment

Positiv:: There was a fridge and microwave in my room, the reviews are true. I came in on a greyhound bus with my toddler son and husband. The station was about 2 miles from the hotel. The street was full of homeless people and druggies, but other than that the hotel was close to staples center and many la attractions. We arrived early for check in, and the man was nice enough to let us keep our bags at the front desk until we returned. Shower and ac worked alright. Tv had many channels. Free breakfast consisted of coffee and orange juice, toast with jam and cereal.

Negativ:: The beds were stiff, but personally i enjoy firm surfaces. But you can tell they are extremely outdated. The ac was also outdated and noisey, but i made it through the night with no major disruptions. The room was all tile and slippery, but it kept the room cool although it was tough for my toddler to walk without slipping. All in all it can use some improvement everywhere;paint job, molding; etc. Pool was friendly but kindof small. Although the guy was nice enough to let us leave our luggage he was standoffish to letting us use the bathroom before we left or change our son. I also asked about the breakfast and he said since we hadnt paid we werent allowed to use it although we had rooms reserved with credit card. He rushed us out and seemed irritated we were there so early in the morning.