Banana Bay Resort & Marina

Schönes Zimmer Hotel braucht Hilfe!

Positiv: Die Zimmer waren renoviert, sauber und komfortabel.

Negativ: Hotel ist heruntergekommen und bedarf dringend einer Erneuerung und Reinigung.

Terrible Service & Overpriced

Positiv: Grounds are nice despite needing some maintenance. Direct access to marina. Cute but minimal room decor.

Negativ: Understaffed. Front desk manager rude and incompetent. Room not serviced prior to arrival or for entire length of stay. Expect to be told by the front house manager that you're lying about room issues, especially if requesting your room to be serviced, needing towels or amenities. Aggressive mosquitos on the grounds, in the hallways, and especially in the rooms, so the room patios are useless. No pool/water activity towels, so expect to hoard bath towels in your room. Contrary to the hotel's sales pitch from their reservation agents at B Hotels, there are no bikes included with your resort fee. In fact, absolutely nothing is provided for your resort fee. Overpriced for the quality of accommodations and extreme lack of service. Feels like a cheap motel that was nicely renovated, but kept the same staff and same poor level of service (read: none).

Needs renovating

Positiv: hotel is old, with very little amenities.