Hotels in Annakhil - Palmeraies - Marrakesch

Positiv:: This hotel is incredible, the design, facilities, gardens, pools, tranquility, shuttle-bus & best of all has to be the staff. Incredibly unusual to have a hotel where ALL the staff have been amazing. In particular 3 staff went beyond this amazing level of service and truly made our holiday incredible. Attentiveness without being intrusive, charming without being smarmy, kind and warm-hearted with a degree of style which was professional as it was beautiful!

Negativ:: Genuinely, there is nothing we didn’t like about the hotel!

Positiv:: Great place to stay

Positiv:: The hotel was so clean and such a relaxing atmosphere. The staff couldn’t do enough for you. Food is excellent at all restaurants and the concierge arranged all of our trips and was particularly helpful. Cinema room was an special touch and the spa and treatments are incredible. Rooms are large and have really comfy beds. Would recommend.

Negativ:: Tvs in room should be upgraded to smart TV’s and a few touch ups in the room to maintain the 5 star feel. Also mini bar should include snacks as well as the cinema room.

Positiv:: -Cleanliness -service -professional staff

Negativ:: -pool can be viewed easily from outside. -make sure to book a villa with heated pool -location is very far - we have a missing item and I have tried contacting the hotel for days but there was no response

Positiv:: Beautiful setting, great staff. Very relaxing.

Negativ:: Food and drink a bit pricey. Cheapest bottle of local wine was around £35. Gin and tonic £8.

Positiv:: Its a beautiful boutique property with comfortable facilities. It feels very spacious. Even though it was fully booked it didn’t feel crowded at all. The villa with private pool was absolutely fabulous. The meals are excellent!! Would love to go back!

Negativ:: Nothing!! Everything was excellent.

Positiv:: The best hotel I have ever stayed in, the staff really took care of me on my work trip there. Thank you so much for the birthday surprise.

Negativ:: Nothing

Positiv:: Everything was incredible!! We stayed at Tigmiza for the last 2 days of our week-long trip to Morocco, and it was the best decision. The staff could not have been friendlier, and our villa was spectacular. The food was delicious. The service was top notch. I would highly highly recommend staying here (and booking a villa!!).

Positiv:: This hotel is wonderful: wonderful property, wonderful service, wonderful staff! Highly recommended. I will be back!

Negativ:: Nothing

Positiv:: Personal super freundlich und kompetent

Negativ:: Preisleistung im SPA

Positiv:: Traumhotel in bester Lage. Sehr freundlicher Service. Excellente Küche. Aussergewöhliches Ambiente.

Positiv:: Frühstück Anlage Zimmer

Negativ:: Pool im Winter definitiv zu kalt obwohl beheizt steht auch die privaten Pools zu kalt Mini bar wird nicht immer neu befüllt Shuttle sollte öfters fahren

Positiv:: Excellent SPA Amazing architecture Great service and great people who work there. Super friendly and helpful! Moroccan food in the restaurant is delicious.

Negativ:: Location isn’t great, 25 minutes minimum to the city center, quite tiresome. Breakfast is poor. Our room was pretty noisy - located near the main pool. How the room was built is a bit clumsy - glitching switches and plugs, not properly working bathroom facilities.

Positiv:: Everything was perfect in all details! The ambience the calm and peace the service the care the style the elegance the food!! This place is a rare pearl and we will come back again and again!

Positiv:: Luxury and beautiful property, and staff were very good. The rooms are beautiful.

Negativ:: It is eye wateringly expensive for food and beverage. The place is soulless. They also think it is entertaining to keep two very large African Parrots in a tiny cage; it isn't; it's primitive and cruel. Be warned about the proximity to Marrakech...very far, and the surrounding land is simply an undeveloped rubbish tip.

Positiv:: Einfach Alles Top

Positiv:: Sensationelles Hotel! Riesige unfassbar schöne Anlage, aber „nur“ ca 48 Zimmer, also kein „Massending“; alles extrem gepflegt! Tolles, sehr freundliches Personal! Auch im Restaurant alles erstklassig! Die Preise sind in allem hoch, aber das muss man in Hotels dieser Kategorie auch erwarten bzw überrascht nicht und somit nicht wirklich ein Makel! Da waren wir zum ersten, sicher aber nicht zum letzten Mal! A la prochaine !

Positiv:: Lovely service and good food

Negativ:: The bedroom keys are a bit tricky

Negativ:: Der Fußboden im Bad ist eiskalt! Da genügt die Klimaanlage nicht. Eine Fußbodenheizung wäre perfekt! Das Hotel liegt zu weit draußen von Marakesch, man benötigt immer ein Taxi. Der angebotene Shuttle ist zu wenig oft!

Positiv:: Very tranquil ... great exceptional service .. beautiful villas & stunning pools

Positiv:: Imad and Fatima were amazing as were all the staff. Breathtaking hotel clean just amazing.

Negativ:: N/A

Positiv:: Bezaubernde Architektur wie aus 1001 Nacht. Sehr weitläufig mit ausreichend viel Platz, sowohl in den Zimmern als auch auf dem gesamten Gelände.

Negativ:: Preis-Leistungsverhältnis nicht in Ordnung. Instandhaltung in Teilen mangelhaft, z.B. Bei 15 Grad Außentemperatur, undichten Fenstern und defekter Klimaanlage (konnte nur kühlen, nicht heizen). Fenster so undicht, dass bei Regen ständig das Badezimmer unter Wasser stand. Essen nicht dem Preis entsprechend. Personal sehr freundlich, aber nicht notwendiger Weise gut ausgebildet.

Positiv:: traumhafte Gartenanlage mit toller Architektur, sehr schönes Interieur edel und gemütlich eingerichtet ohne aufdringlich zu sein, wie eine Oase man denkt man ist allein, scheint wie im Märchen alles scheint im Fluß

Negativ:: die morgendliche Drohung am Anreisetag, dass man sein Zimmeranspruch bei voller Kostenübernahme verliert, wenn man nicht sagt wann man anreist, obwohl son Haus wie das Namaskar einen 24 h Stunden Service hat. (Konnten wir uns dann vor Ort persönlich bestätigen.) Ungünstig wenn man auf nen Roudtrip ist, nicht immer Netzt hat und sich der Zimmerreservierung sicher glaubt. Geht gar nicht und ist auch nicht Rechtens. Bis 24 h besteht rechtlicher Anspruch auf ein gebuchtes Zimmer, dazu jeder kleine Gasthof sogar bis morgens um 4 warten würde. Die Rechtfertigung das Anreisezeit bis 18h angegeben wurde, rechtfertigt es auch nicht und schon gar nicht in einem Haus wie das Namaskar, schade das booking com das auch noch unterstützt. Vollkommen durch gerostete Gitter am Jacuzzi ,an dem sich mein Mann schwer verletzt hat, kopfüber in den Pool gestürzt, hat sich an den scharfen steinkanten stark blutend verletzt und durfte den Nachmittag, sein Bein kühlend im Bett verbringen.Die Meldung dazu an den Poloboy blieb reaktionslos, (alle Gitter sind da durchgefault, was der Polboy als normal bestätigte) von dem sonst so beflissenen Personal war niemand zu sehen.Ich hatte meine eigene Apotheke mit. Beim check out tat dann Miriam und Salim äußerst überrascht und hätten weder von Verletzung noch von vollkommen verfaulten Gitter was gewusst (überall Kameras) und würden die Suite sofort sperren und als er dann gehört hat, das wir Termine in Rabat haben, hat er uns dann eine Massage und Haman zur Entschädigung angeboten. Evt.die Entschuldigung annehmend, wir einen Gutschein dazu akzeptieren, war dann auch wieder nicht möglich, ich kann mich ja beim nächsten Mal bei ihm melden, dann schaut er was geht. Zimmermädchen, (auch nachmittags belauernd so wie man die Zimmer verlässt ), die einen die Fotoarbeiten auf dem Bett, Skizzen und Stifte weg räumen, persönliche Wäsche sortieren, spezielle Seifenbäder einfach ablassen, nach Zensur alles wieder in den Urzustand bringen. nervt

Negativ:: Frühstück / Restaurant

Positiv:: Very disappointing for those prices, eventough a beautiful infrastructure Rooms Generally good quality, nice bed etc. --> what one would expect from a 5 star. carpet could be cleaner very badly isolated, there is the restaurant lingling beneath the room and one could very loudly here music i the night from there. Outside the room (corridor): we unfortunately had the room where they store slippers/towels etc, noise from there and twice there were papers and other rubbish in front of our door Only one big towel per person per service Glasses and mini bar weren't filled up for 1.5 days (and then they only brought glasses after again I had to call...) Bath salt was never filled up until I spoke to the Manager on the day before leaving Internet is not consistent Hotel Very nice hotel in general. Not as detailed into the traditional style! (e.g royal mansour) but still pretty. Concierge: Quote: " we always requested nice tables" ... catastrophy! Worst tables every time so far, and that is speaking objectivly. luckily we always arrived early so we could manage to get nicer tables. roundtrip: a lot of things promised, nothing was met to our discussion. the manager refunded us the trip, still it was a waste of a couple of hours of our life. (Tour: kasbah tamadot: booked for two, got a van for multiple people. I asked the concierge on friday and butler on sunday what the plan is. The both said: ksbah tamadot, visit berber house, river and mountain. We only drove into a weird city just after the kasbah tamadot. Charged 4500.- for two people. I have it weitten 3800.- and it was not what was promised!) Upon arrival at the hotel no welcome drinks/towls - the next day I saw people receiving towels and drinks. Reception: is not able to change money into smaller bills than 100. They send an E-Mail prior to arriving, e.g. pillow preferences etc. I filled out the form and nothing was met accordingly.

Negativ:: Reception (contin.) After leaving I received an E-Mail that they forgot to charge me a taxi trip on the last day to a restaurant. I canclelled the restaurant 2-3 days before and i didn't leave the hotel besides going to the airport. that happened AFTER meating with the manager. Pool: 40min to get a water, 2nd bottle never arrived! catastrophic service... Start to clean pool up at 17:00 with lots of noise and pushing other beds towards the bed one is laying on. SunBeds seem to be broken since 10 years, every movement makes it’s noise... Restaurant Breakfast: very nice buffet - but especially on the first day.. afterwards: bowls for fruits and bowls for jam and things like hummos were not filled up. Plus there was milk on the floor for over 30min (beginning/end of breakfast) on one day Mes Lallah Dinner: First upon arrival there was noone for 5minutes!!! Seating us! (We arrived 20:59 and then a rather unfriendly woman came 21:04...) Reserved at the mes lallah 3 weeks ago, they wanted to give us a terrible one inside next to the kitchen. Then they said its overbooked... and after getting really very assertive she finally made a bit of an effort At least the Food was excellent (5/5) Service butler Simple things: bad —> taxi 55min upon ordering Table 21:30 (last order) —> because of the delay of the hotel driver —> 21:50 and they were very nice to still serve us then.. big differences (friend at the same hotel had a much better one, who got things done immediately (For instance ordered champgne: sent a more expensive one and different food), it was okay but still. a lot more expensive) --> the refunded it, which was very kind, as I also could have given the champagne back but I accepted it. Spa Very friendly, nice gym (maybe 1-2 more leg and stomach machines would be great), nice indoor pool. Good spa treatments Last day, I waited 25 Minutes (the were delayed) that shouldn't happen. if clients arrive late one should shorten there treatment...

Positiv:: Enormous suite Great service

Positiv:: Everything the level off staff is second to none plus my butler h was Great couldn’t do enough

Positiv:: Every thing in the hotel we liked the service was amazing and special thanks to Mrs Omnia she made everything possible for us.

Positiv:: This was an incredible property. Every detail was done well. The gardens, pools, service, food. Exquisite. It was not just a hotel, but somewhere you could spend a lot of time enjoying.

Negativ:: Nothing—this was impeccable.

Positiv:: Wonderful staff from the butler to restaurant manager everyone was amazingly friendly and helpful. Thank you Ali, Amin and Younis. Spa was extraordinary as well.

Negativ:: I think they require a better pest controling the mosquitoes were just too much.

Positiv:: We stayed at the suite in the main building. The design is beautiful and very comfortable. The view on the mountains is perfect. The room had its own heated pool. Concierge and service is amazing.

Negativ:: Location is a bit far from the central part and it’s not fresh. But it doesn’t ruin the impression at all.

Positiv:: Sehr schönes Hotel, top Personal und zwei gute Restaurants. Der Butler Zackaria war phänomenal.

Positiv:: Nothing to like

Negativ:: Terrible service. You pay a high price for what seems to be a relax stay, but you get a stressful stay in return. In brief, first of all they wanted to kick me and my fiance because we were not married. Basically the people at reception decided us and let us wait 5 minutes for nothing, only for us to hear they want us out. They made us feel like we were criminals and insulted my fiance. I mentioned something about it, in the end we were allowed to stay, as it was a mistake. There was NO apology from the manager or anything to make it up with us. On top of that they lost a piece of luggage of mine during check-out. Which they did not find and also took no credit for. Also there no apology. I travel around the globe. Never ever experienced something like this in any hotel. They really need to step up their game if they want to keep UHNW people satisfied. The way it is now, is just an overvalued hotel.

Positiv:: Noblesse, Eleganz in Kombination mit Lässigkeit.

Negativ:: Die Einflugschneise des Flughafens

Positiv:: Das Personal, insbesondere im Restaurant war sehr freundlich und zuvorkommend. Das Essen sehr gut. Auch der Concierge war sehr hilfsbereit.

Negativ:: Alles war gut.

Positiv:: Das Hotel hat unsere Erwartungen bei weitem übertroffen. Besonders hervorzuheben: Fantastisches Frühstück und ein ausgezeichnetes Personal, sowohl im Hotel als auch in den Restaurants, super freundlich und kompetent.

Positiv:: Das Frühstück war sehr gut, genau die richtige Menge um gut in den Tag zu starten. Auch das nicht jeden Tag genau das selbe serviert wurde, war sehr gut. Das Aufräumen des Zimmers während des Frühstücks durch das Personal war eine sehr aufmerksame Geste.

Negativ:: Es fehlte ein wenig Musik in der Lounge. Die Atmosphäre beim Abendessen war wegen der Stille ein klein wenig angespannt. Das Essen jedoch war spitze!

Positiv:: Sehr schöne Kleines Hotel, super schöne Zimmer, traumhafter Garten mit Pool. Essen war sehr köstlich. Super Service. Nur zu empfehlen.

Positiv:: The villa is set in a garden with an abundance of well cared for palms and tropical plants. We thoroughly enjoyed the calm atmosphere of the pool where our needs were provided by friendly and attentive staff. Breakfast each day was plentiful and nicely presented and we also enjoyed dinner one evening, which was delicious. The location is only a 10minutes taxi ride from the centre of Marrakech and provided a welcomed contrast of calm and relaxation. WiFi is available in the rooms and garden. We spent our time outdoors but there is a pleasant bar, lounge and dining room when the weather might be cooler.

Negativ:: The rooms are simple and comfortable but we feel the bath/shower might be better as a walk-in shower with rain shower head.

Positiv:: Breakfast was good, but do not expect warm eggs etc. The estate & gardens are very well kept. But off the estate, there literally nothing but a highway in the surroundings. When you stay here you need to mind about transportation. The hotel hadn't properly administered our booking, as a result we came "unexpected" for staff, regardless of the email contact I made the day before our arrival. I emailed about arranging a taxi to the hotel. Due to our unexpected arrival, the room was not prepared and with an open bathroom. That is not suitable for a family. Staff blamed as and told us that it was our fault, showing up unexpectedly. Only the next morning, after the manager arrived, we were appointed a more suitable room. All in all a mixed experience with a basically good hotel.

Negativ:: Organisation.

Positiv:: Great bed and nice staff

Negativ:: Food and drink nice but overpriced and you're a captive audience as the hotel taxi into town is 25 euro return which is again premium considering the taxi prices in the centre were less even when not haggled and a blatant tourist!

Positiv:: Es ist ein wunderschönes kleines Hotel mit sehr netten Personal. Und einem traumhaften Garten. Etwas außerhalb von Marrakesch. Wenn man Ruhe sucht und doch schnell in die Stadt möchte ist dies ein perfektes Hotel.

Positiv:: Wir reisen sehr viel und haben schon viele schöne Hotels gesehen. Villa Al Assala war allerdings nicht nur ein Hotel, wir haben uns rumdum sehr wohl gefühlt, vor allem durch ständige Aufmerksamkeit seitens des Personals- sehr freundlich und hilfsbereit. Man wird einfach außerordentlich verwöhnt. Auch die wunderschöne Lage- sehr ruhig und trotzdem mit besten und sichersten Möglichkeiten mit Transfer vom Hotel sehr kostengünstig jederzeit in Stadtzentrum zu gelangen. Die Pool- und Gartenanlage ist ein Märchen an sich. Sehr schön angelegter Garten mit Beleuchtung und auch die Terrasse am Pool, wo man wunderschön frühstücken kann, oder auch Mittag oder Abendessen zu sich nehmen. Wir sind uns sicher- wir kommen unbedingt wieder!

Positiv:: Everything about this villa is perfect, from the staff to the rooms EVERYTHING. Not one bad thing to say at all

Positiv:: This place is gorgeous. There are 10 suites in the villa in a Riad on the property. There’s a gorgeous heated pool and the staff are endlessly accommodating and lovely. They arranged all transfers and excursions - giving great recommendations for authentic options. Great place to stay just 15 minutes outside the Medina. Very peaceful property.

Positiv:: The villa is the perfect little oasis just outside the downtown of Marrakech. The villa, gardens, and pool are beautiful, clean, and quiet; the staff is wonderful; and the food is delicious. We loved every minute of our stay and would definitely return!

Negativ:: The WiFi in the rooms is a little spotty. If this could be improved, the place would be close to perfection :)

Positiv:: insbesondere das Personal war super, stets freundlich und bemüht. Auch die Poolanlage und der Garten waren sehr schön.

Negativ:: Negativ anzumerken ist, dass die Preise für Getränke und Essen sehr hoch sind (klar, man hat in unmittelbarer Nähe auch keine Ausweichmöglichkeit), sie entsprechen europäischen Preisen. Wir hatten keine Gelegenheit uns auf dem Weg vom Flughafen ins Hotel mit Wasser zu versorgen und mussten so einige Flaschen vor Ort kaufen, wobei ein Dreiviertelliter stilles Wasser 30 Dirham, also ca. 3 Euro!!! kostet. Das fand ich extrem überteuert, da man beim Strassenhändler in Marrakesch 1,5 l um 60 Cent bekommt. Die Zimmereinrichtung ist zum Teil etwas in die Jahre gekommen, es hingen z.B. auch Steckdosen raus was etwas gefährlich sein kann.

Positiv:: Beautiful and calm place with a lovely garden and a heated pool! Professional, helpful and service minded staff. A bit boring menu for vegitarians, but they had delicious soups that we had every day.