Hotels in Annakhil - Palmeraies - Marrakesch

Positiv:: Palais Namaskaar is absolutely stunningly beautiful. The staff is willing to do their utmost to make your stay a perfect one. The rooms with jacuzzis / pool are just perfect for relaxation.

Negativ:: The breakfast with ala carte is both confusing and not worth the money. It´s difficult to get even the dishes on the menu, and almost impossible to get something fresh to eat with white bread. Buffet version was excellent. The location in pretty far from the town, so expect to only do the journey max once a day. The hotel offers few free shuttles per day to and back to old town and they worked really well, but it takes almost 30 minutes to get there.There´s only one restaurant in hotel, a pretty expensive one, so you need to plan dinners also somewhere else if staying for longer. The main pool was not heated, so it narrowed down the possibilities to swim. We were told they were expecting a spare part to the heater, and were offered a chance to swim in other pools.

Positiv:: The entire staff at Palais Namascar was incredibly nice and very professional. We cannot thank them enough for making our stay so enjoyable. Would highly recommend!

Positiv:: Amazing scenery! The rooms were huge, clean and quiet. The staff were very polite and willing to serve every request. It's a hidden paradise in Marrakesh!

Negativ:: The food in the restaurant is not so tasty and very expensive. In order to go to eat out side of the hotel , you have to travel 20 minutes by taxi.

Positiv:: Bezaubernde Architektur wie aus 1001 Nacht. Sehr weitläufig mit ausreichend viel Platz, sowohl in den Zimmern als auch auf dem gesamten Gelände.

Negativ:: Preis-Leistungsverhältnis nicht in Ordnung. Instandhaltung in Teilen mangelhaft, z.B. Bei 15 Grad Außentemperatur, undichten Fenstern und defekter Klimaanlage (konnte nur kühlen, nicht heizen). Fenster so undicht, dass bei Regen ständig das Badezimmer unter Wasser stand. Essen nicht dem Preis entsprechend. Personal sehr freundlich, aber nicht notwendiger Weise gut ausgebildet.

Positiv:: The premises were fabulous and very luxurious.

Negativ:: They didn’t have body lotion and explained that are waiting for it to be delivered. The whole stay they’ve been waiting.

Positiv:: traumhafte Gartenanlage mit toller Architektur, sehr schönes Interieur edel und gemütlich eingerichtet ohne aufdringlich zu sein, wie eine Oase man denkt man ist allein, scheint wie im Märchen alles scheint im Fluß

Negativ:: die morgendliche Drohung am Anreisetag, dass man sein Zimmeranspruch bei voller Kostenübernahme verliert, wenn man nicht sagt wann man anreist, obwohl son Haus wie das Namaskar einen 24 h Stunden Service hat. (Konnten wir uns dann vor Ort persönlich bestätigen.) Ungünstig wenn man auf nen Roudtrip ist, nicht immer Netzt hat und sich der Zimmerreservierung sicher glaubt. Geht gar nicht und ist auch nicht Rechtens. Bis 24 h besteht rechtlicher Anspruch auf ein gebuchtes Zimmer, dazu jeder kleine Gasthof sogar bis morgens um 4 warten würde. Die Rechtfertigung das Anreisezeit bis 18h angegeben wurde, rechtfertigt es auch nicht und schon gar nicht in einem Haus wie das Namaskar, schade das booking com das auch noch unterstützt. Vollkommen durch gerostete Gitter am Jacuzzi ,an dem sich mein Mann schwer verletzt hat, kopfüber in den Pool gestürzt, hat sich an den scharfen steinkanten stark blutend verletzt und durfte den Nachmittag, sein Bein kühlend im Bett verbringen.Die Meldung dazu an den Poloboy blieb reaktionslos, (alle Gitter sind da durchgefault, was der Polboy als normal bestätigte) von dem sonst so beflissenen Personal war niemand zu sehen.Ich hatte meine eigene Apotheke mit. Beim check out tat dann Miriam und Salim äußerst überrascht und hätten weder von Verletzung noch von vollkommen verfaulten Gitter was gewusst (überall Kameras) und würden die Suite sofort sperren und als er dann gehört hat, das wir Termine in Rabat haben, hat er uns dann eine Massage und Haman zur Entschädigung angeboten. Evt.die Entschuldigung annehmend, wir einen Gutschein dazu akzeptieren, war dann auch wieder nicht möglich, ich kann mich ja beim nächsten Mal bei ihm melden, dann schaut er was geht. Zimmermädchen, (auch nachmittags belauernd so wie man die Zimmer verlässt ), die einen die Fotoarbeiten auf dem Bett, Skizzen und Stifte weg räumen, persönliche Wäsche sortieren, spezielle Seifenbäder einfach ablassen, nach Zensur alles wieder in den Urzustand bringen. nervt

Negativ:: Der Fußboden im Bad ist eiskalt! Da genügt die Klimaanlage nicht. Eine Fußbodenheizung wäre perfekt! Das Hotel liegt zu weit draußen von Marakesch, man benötigt immer ein Taxi. Der angebotene Shuttle ist zu wenig oft!

Positiv:: It was a gougeous stay. We have never stayed at such like a palace. And it is located at a quiet place

Negativ:: It’s located far from the old city of Marakesh

Positiv:: Amazing hotel. Stunningly beautiful location once on the 12 acre site - don’t be upset about the drive to the hotel - it’s 100% worth the journey there. Staff cannot do enough for you - everyone is outstandingly friendly and helpful. We took the complimentary limousine ride into the city centre and our driver, Abdul, was the epitome of courtesy and professionalism. By the way, the sunsets are to die for - take plenty of film for your camera.

Negativ:: Nothing

Positiv:: All the service, staff and hotel room were excellent

Negativ:: Nothing, everything was perfect

Positiv:: The best thing about this place was the hospitality of the staff, they really went the extra mile for us. Excellent shuttle service provided by the hotel also!

Negativ:: Nothing?

Positiv:: Excellent cooking, probably the best in Morocco !

Positiv:: Wonderful staff from the butler to restaurant manager everyone was amazingly friendly and helpful. Thank you Ali, Amin and Younis. Spa was extraordinary as well.

Negativ:: I think they require a better pest controling the mosquitoes were just too much.

Negativ:: Hotel is old and need Lots of work. Looks nothing like a pictures. Pool is not Clean and jacuzzi disguasting. Nothing to do for kids. Nowhere to go for a walk.

Positiv:: Sehr schönes Hotel, top Personal und zwei gute Restaurants. Der Butler Zackaria war phänomenal.

Positiv:: Everything! The property was pristine clean. The staff was professional, the butlers were available, very helpful and went the extra mile on several occasions. The food was delicious.

Positiv:: The Best of the Tops!!

Positiv:: Superb! Amazing place for total relaxation, privacy, luxury and peace in a tranquil oasis about 10 minutes from the Medina. Great customer service! All the food was exceptional, simply delicious, I especially have to mention the breakfast! The staff were really professional and very helpful. Everything made us feel special during our stay, we enjoyed every minute here!

Negativ:: The service level is absolutely unacceptable - from having to ask 5 times to bring the Moroccan tea, to room service arriving at 9am and asking to get out of bed, to concierge that forgets to order a taxi, etc. The pools were cold and the premises, despite being quite new, already look run-down

Positiv:: Everything was perfect.

Positiv:: Excellent place for luxurious relaxation. An oasis of calm yet only 10 min drive from Medina.

Positiv:: Das Personal, insbesondere im Restaurant war sehr freundlich und zuvorkommend. Das Essen sehr gut. Auch der Concierge war sehr hilfsbereit.

Negativ:: Alles war gut.

Positiv:: Great customer service ! Made to feel special ! GM came to greet us ! Privacy and luxury - amazing !!!

Positiv:: Das Hotel hat unsere Erwartungen bei weitem übertroffen. Besonders hervorzuheben: Fantastisches Frühstück und ein ausgezeichnetes Personal, sowohl im Hotel als auch in den Restaurants, super freundlich und kompetent.

Positiv:: The staff are super friendly, the breakfast is delicious and the room is spacious.

Negativ:: A little be too far from the center. We asked so many taxi driver to take us to the hotel and most of them had no idea where it was. It took a while to find the taxi to get there.

Positiv:: The junior suite very spacious! The GM & Staff super friendly. Warm welcoming & delicious food.

Positiv:: The area is very beautiful , very peaceful and quiet.

Positiv:: A masterpiece in the middle of nowhere. Peaceful place With an excellent rooms, service and good vibes.

Negativ:: Service and food were excellent

Positiv:: First of all I would like to say THANK YOU for excellent customer service done by Achouak and Mohammed. The property is one of the best places to stay away from the city crowd and to have a peace of mind. The live band was a nice touch too! As a family, we really enjoyed staying there, kids were playing in the garden and the swimming pool was clean too. The Hammam experience, it was the best hammam I have tried, the girls were professional and doing their job in excellent way. Definitely I recommend this property for all relax seekers.

Negativ:: Everything was perfect, but they can work more on the breakfast buffet. There was no international options at all.

Positiv:: The first day, everything met the expectations. Huge rooms, great food. But the second night, nothing has been done. They did the bed, took the old towels and never get them replaced. We called 3 times for some guy who ended up bringing us the swimming pool towels. The management has to stay on top of everyone to keep the nice picture of that beautiful establishment.

Negativ:: On their description, it says 4 kilometers away from center of the city, it was more like 12 or 14 kilometers. I don’t recommend to drive at night. It is isolated away from civilization.

Positiv:: The hotel is very nice and quiet and the staff are wonderful and I’d like to thank them for their good reception especially Miss Ishraq

Positiv:: Fantastic hotel! Love it! Excellent and warm welcome by the staff and the General Manager! The staff is extremely friendly, and the restaurant is very flexible! The rooms are very clean and comfortable with excellent service! The location is just perfect! The atmosphere is so special and peaceful that it really feels like home! Special thanks to the General Manager who is doing a great job here! a true sample of excellent hospitality! We will be happy to stay in this hotel again and will highly recommend it to others!

Negativ:: Wonderful!

Positiv:: Das Konzept ist sehr gut um den Alltag zu entfliehen. Das Personal war sehr freundlich und aufmerksam. Das Zimmer war sehr groß und super sauber. Das Essen war sehr lecker.

Negativ:: Die Lage und das Frühstück. Allerdings haben sie alles versucht um mich zufrieden zu stellen. Die Spa Atmosphäre habe ich beim Spa vermisst. Die Damen sprechen kann Englisch waren aber sehr nett. Hamam und Massage waren i.O.

Positiv:: Tolles Ambiente, wunderschönes Interieur, super freundliches Personal. Essen, Service und Sauberkeit Tip Top! Jeder Wunsch wird hier sofort erfüllt.

Negativ:: Nix

Positiv:: Peace and quiet. The room was big with seperate toilet/bidet and shower/bathtub. Hospitality was par excellence especially from Ashouak and Saber. Good sized pool. Breakfast was good only on our last day i.e. 14 April 2019. Perhaps chef was on leave earlier.

Negativ:: 15-20 to the city. Not next to golf course as I expected. It's 10-20 minutes to the nearest golf courses.

Positiv:: Excellent boutique hotel to visit Marrakech&surroundings...20 exclusive rooms with a dedicated staff to provide full range of services!

Positiv:: staff were brilliant. rooms were very clean everyday. Cleanest hotel i have been in on a holiday so far.

Negativ:: food repeated itself after a while and not enough variety. There is something for everyone. Bit of a wait at bars. not enough glasses for drinks. Didnt like the 100 deposit for pool towels.

Positiv:: Fun activities throughout the day. The staff were friendly with good high energy!

Positiv:: The fact the holiday ended.

Negativ:: - No water replenishment in the room - Bar staff had no idea what they were doing; for example served pineapple juice when asking for a pina colada, sometimes no water at the bar, orders had to be repeated more than three times, often one person on the pool par at one time. Lost control when a group of brits abroad let themselves behind the bar to self serve. - receptionist very rude and odd false smiles when making a complaint - had asked for a birthday cake and rose petals in room for my partners birthday. told they were complimentary but charged £40 on arrival?! Cake ended up being from the buffet with happy birthday written on it?! - food at buffet was cold and dry, which is worrying as we were often the first to sit for meals leaving me to believe the food had been left out for a long time. - shuttle bus driver rude when we asked him to explain pick up - ended up paying for a cab back to the hotel as got lost?! - this is NOT a 5 star hotel - 3 stars at the absolute most. - heaven for Brits Abroad which nearly ruined one day of our stay

Positiv:: Nice rooms, clean and spacious. Pool area is nice with plenty of activities throughout the day.

Negativ:: Staff were rude and unhelpful. We waited for 30mins at the pool bar before someone would take our order (despite us asking and no one else waiting, they just seemed in mid-conversation). I then ordered water and had to ask 5 times for it. Food was terrible. I was expecting a varied selection of European food too. I had ice cream and cake. We ordered a transfer to the airport and when it didn't arrive we were informed by reception staff that the drive (fell asleep). So they arranged another taxi which delayed our transfer 45 mins. Not ideal when trying to catch a flight.

Positiv:: Good location, good facilities, good staff and wonderful pool

Positiv:: I liked how the hotel is in a quiet distance area yet not far from the center! The staff are very friendly and cheerful.

Negativ:: I was next to the pool area and the music was such a noise almost all the time

Positiv:: Cleanliness was great. Our room was cleaned three times by request during our 7 day stay. Every time the room was very well cleaned, sheets changed when requested and towels normally changed as well. Facilities were very good, nice pool and poolside. We thoroughly enjoyed the dinner buffet staff. By far the nicest ones, serving very well the clients. The lobby bar at night was also very good. No children.

Negativ:: Food was OK, quality overall is average but there is satisfying diversity of choice. SnackBar quality was overall bad. Food was not up to standards of the buffet food and drinks were normally badly prepared. Staff was rude and bad. Several times even telling us that a specific meal was not available to be served to other people 10 minutes later.

Positiv:: Alles war toll super sauber

Negativ:: ein bisschen zu weit weg vom Zentrum aber der Shuttel Service war gut

Positiv:: Wonderful hotel, excellent service

Positiv:: The activities

Negativ:: The restaurant stuff ezzuldean

Positiv:: Sehr ruhig gelegen, schöne, gepflegte Anlage

Negativ:: Die Handtücher wurden täglich gewechselt, obwohl sie auf den Haken hingen (ich wollte eigentlich etwas Wasser sparen)

Positiv:: Very nice decorations of the hotel. Staff was amazing. It was my birthday and they treated me with small cake and balloons in the room. Good with two pools, one more quiet and with open bar, the other with music and entertainment.

Negativ:: Food was not the best. Sometimes, waiting line at the cafè/bar or staff was slow.

Positiv:: Staff tried to be as accommodating as possible. Pool and entrance areas are genuinely beautiful.

Negativ:: No Water!? Really didn't like that you had to pay for any water there - at the scandalous prices they charged too! This isn't a 5 Star resort - stay 1 night, get the Insta shots in and go elsewhere in my opinion. Tennis courts and Gym unusable, no real Restaurant onsite. There's genuinely no real 'value' here. I've stayed in a good few 5 star places before, and there's always a feeling of reward for doing so, in one form or another. From Medhi, I just got the feeling we were being extorted as much as possible if I'm honest.

Positiv:: Quiet, peaceful oasis away from the city. Super garden, pool and stylish palace style interior.

Negativ:: Having to leave!

Positiv:: Location is nice, rooms are big, food are taste, all facility are good.

Negativ:: noting

Positiv:: There is a nice big swimming pool there and the kids love it.

Negativ:: Room smells and the facility is too old.

Positiv:: The hotel is mesmerizing. Even the staffmember are like a dream. Such wonderful and nice people. Everything was perfect. The restaurant, the organization, the vieuw. They even think with you how to organize wonderful trips. We saw a few on internet, but we were better of with the advice of ms Sofia. She really did a great job. The hotel also has its own drivers. We met a wonderful and friendly driver, who took us to great places in and around Marrakech. We love Marrakesh, but the hotel made it feel like a fairytale. It was wonderful to wake up with delicious breakfast and to enjoy the swimming pool before starting the day. We ended the day always with fresh maroccan tea. We tried a dinner, mixed grill with vegetables and that was very tasty and delicious! The hotel have also a Hammam for ladies. That was really nice for me, since we couldn't find a hammam in Marrakesh only for ladies. We really enjoyed our stay at Palais Mehdi. We will certainly come back!

Negativ:: There was nothing I can think of.

Positiv:: Perfect place to be, staff were excelent, food was great. Pool area and the palace itself is a true experience. You can take your dog with you. There are few dogs in the facilities that are super friendly.

Negativ:: Toileta can be cleaner

Positiv:: Palais Mehdi was incredibly intimate, clean, and immaculately serviced. Hospitality was some of the best I've experienced in all our travels! The food was delicious - local tangines and great moroccan salads!!

Negativ:: I think the spa could use some new updating. I think they could use new towels near the pools. I think they could also use a better wine selection with glasses rather than bottles.

Positiv:: Sowohl die Zimmer als auch die Hotelräume selbst sind wirklich wunderschön, eben wie man sich einen orientalischen Palast vorstellt. Das Personal ist sehr freundlich und hilfsbereit. Der Pool ist toll. Auch Nachts sieht die Anlage sehr schön aus.

Negativ:: Mein einziger Kritikpunkt ist das es manchmal schon etwas länger gedauert hat bis ein Kellner und später dann auch die bestellen Gerichte und Getränke gekommen sind, aber noch akzeptabel. Wasser und andere Getränke sind leider sehr teuer.

Positiv:: Sehr freundliches Personal. Komfortable, bequeme Betten (harte Matratze). Sehr schöner Außenbereich. Leckeres Frühstück!

Positiv:: Lage ausserhalb von Marrakesch, auf Taxi angewiesen. Haben sehr gut entspannt, toller Poolbereich und Garten. Bei uns war sehr wenig von den Zimmern belegt. Die Terrasse die jedes Zimmer hat, sehr angenehm.

Negativ:: Die Sanitäranlagen gehören renoviert. Badewanne als Dusche umständlich, war abgenutzt und durch die Schlitze kamen die Ameisen auf Ihre Kosten:). Wasserhähne angelaufen etc... Sonst war das Zimmer sehr großzügig und sauber. Nur eine Fahrt vom Flughafen incl., ZUM Flughafen nicht? 20 Euro.

Positiv:: Just 1 word "Awesome". Everything is so close to perfection that it makes it hard to descibe in detail. The facility is a real palace indeed, which was wisely and with much taste transformed into a small-size (just 22 suites) most exquisite hotel. with vast manucured lawns and an extraordinary ample and immaculately clean swimming pool. Staff- from manager to janitor - are all genuine, heartfelt hospitality, for whom there is no word "impossible". Have no time to go to the local bazaar? They will go and buy what you need. Broken bag? They will handle it. Very special dietary requirements? They will be up to them and you will not need to repeat your request/inquiry twice. Food? My conference mates would drop by from the neighboring hotels for a great dinner. Transportation? Give 'em 10 minute notice and it will be there - whether a SUV, or a desert quadrocycle. Room? More than spacious, with a slightly (not much as the taste is impeccable) touch of oriental decor, super comfy bread, huge bathroom. Comfort and tranquility? There you are, just a few yards from the highway, with no sound heard from behind a stone wall and an inner wall of trees and plants. As well, no flies and insects around, and forget about roachs in the room- there are none. In short, try it and you will feel a touch of genuine happiness.

Negativ:: Minor things. Gym needs new equipment; AC in the room is a bit noisy....Other than tht, no matter how I'v tried, I failed to find anything else.

Positiv:: Staff very friendly, pool very big and nice, nice food

Negativ:: WiFi could be better