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The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.
Problem at check in, the hotel didn't know I was coming. There was no record of my stay. If the hotel would have been full, I would had a problem. See above
I enjoyed the quietness, spaceousness and cleanliness of our room. It was a real treat for my daughter and myself to have two kingsized beds and two vanity areas. Also we were less than ten minutes to our destination, the Beth Moore Conference.
Breakfast was good, flavorful & hot Not enough bell hop carts
Hotel seems to be more on the lines of for business trip only. The room was okay for the money; however, I would not stay again. I was charged twice for my stay, but the staff did help as best they could to correct that wrong. The cleanliness was not all great. The pictures online really don't match what you see on arrival. The carpet should be cleaned or changed and the room smelled sort of old. The location is good. I was able to get to everything within minutes.
The friendliness and helpfulness of the staff, the very comfortable room, the easy access to a great restaurant and the great breakfast.
it gave me a chance to have a vacation getaway even though i live in the same city...felt like i was out of town nope
Convenient location of the hotel, near the airport (we arrived from a long trip) we have appreciated the quietness of the room. Silence is too often overlooked. Beds were good. Furniture and general ambience of the room not very "fresh" and "gay"
Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
Hall of entrance and vallet personnel with good service Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
Die Lage war toll und auch der Service hat gepasst, möchte sehr gerne wiederkommen, aber zu ner andren Jahreszeit. Es war die falsche Jahreszeit, um's Hotel und in den Strassen stank es erbärmlich, die Parkplatzsituation war auch nicht optimal, aber es ging.
Die Lage, Sauberkeit und Größe der Zimmer! Fitnessraum, Pool, Military Rabatt Frühstück ist nicht im Preis enthalten
Die Lage, die Freundlichkeit des Personals, die Sauberkeit, gutes Preis-Leistungs -Verhältnis Ein Kühlschrank im Zimmer wäre toll
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
It does maintain the Marriott standards The hallways are noisy at night
Great location. Close to everything in the French Quarter. Friendly and helpful staff
Angenehmes Ambiente. Sehr zuvorkommendes und qualifiziertes Personal. Gute Lage. Tolles Preis-Leistungs-Verhältnis. Jeden Abend gibt es von 22 - 23:00 Uhr ein traditionelles Peanutbutter and Jelly Buffet. Nein.
Dass die kaputte WC-Spülung sofort nach Meldung repariert wurde. Dass es in den Gängen extrem kalt war. :-) Aber das ist auch das Einzige, was man bemängeln könnte.
Sehr gut geführtes, schönes Hotel. Pool ist klein und leider gab es keine Sonnenschirme (bei 105°F)
Durch Angebot hervorragendes Preis-/Leistungsverhältnis. Sehr gutes Personal, Ausstattung des Hotels sehr gut. Zentrale Lage. Für Amerika sehr gute Küche. Reichhaltigstes Frühstücksbuffet. Top Pool im 9. Stock auf dem Dach mit toller Aussicht. Fitnessraum gut ausgestattet.
Freundliches Personal Günstige Lage Sandwiches von 10-11 Uhr renovierungsbedürftig Schmutzige Teppich Schmutziger Bettwäsche Wir haben kein Mineralwasser bekommen, wie angegeben
Die Lage ist sehr gut, nah an der Innenstadt/French Quarter, nah am Convention Center. Die Mitarbeiter waren immer sehr freundlich und hilfsbereit, Ausstattung, Service, Essen sehr gut. Und es gibt eine nette Tradition in diesem Hotel: Jeden Abend von 22-23 Uhr gibt es für alle Hotelgäste "PB & J", d.h. Peanut Butter and Jelly und heißen Kakao bzw. kalte Milch. Dieser Service ist kostenlos.
Sehr günstige Lage in der Stadt; an der Reception bekamen sehr guten und freundlichen Service, insbesondere von der deutschsprechende Praktikantin. Die Freigabe eines reservierten Betrages beim Kreditkartenkonto, dauerte zu lang, obwohl der komplete Rechnungsbetrag schon längst mit der Kreditkarte bezahlt wurde.
Das Hotel ist toll, pompös und stilvoll eingerichtet. Die MitarbeiterInnen sind sehr freundlich und witzig.Das Frühstücksbuffet ist total lohnenswert und hervorragend nein
Ein Grand Hotel mit Stil. Erfrischend anders als die üblichen Ketten! garnichts
Es ist sehr antik und wunderschön Unser Zimmer war nicht sauber
Es war eine kurzer Ausflug und wir waren die meiste Zeit draußen und waren nur zum Schlafen im Hotel, Gut für ein Wochenende. Die Wände sind sehr dünn und wir konnten hören wie sich im Nebenzimmer jemand übergeben hat.
Die zentrale Lage ist perfekt, wenn man vorwiegend am French Quater interessiert ist. Das Personal ist zuvorkommend und hilfsbereit. Es wurden weit mehr "Zuschläge" täglich berechnet als von Booking.com angegeben. Insgesamt mehr als $ 50.- Das Zimmer hatte ein kleines Fenster, daher kaum Tageslicht. Die Klimaanlage ist sehr veraltet, sehr lautes Gebläse, kaum regulierbare Temperatur - entweder man friert (!) oder kommt vor Hitze um, da das kleine Fenster nicht geöffnet werden kann. Belüftung des Zimmers daher nur über den Gang möglich. Die Einrichtung ist alt, aber gepflegt. Die vereinbarten Frühstücksgutscheine mßten "erkämpft" werden, dann hat man an einzelnen Tagen noch zusätzlich $ 5.- für den Kaffee berechnet, obwohl das Frühstücksbuffett den gegebenen Rahmen von § 20.- nicht erreicht hat. Die von Ihnen geschickte Buchungsbestätigung in deutsch war zwar leicht lesbar für mich, als Argumentationsgrundlage im Hotel aber nicht hilfreich, da die Rezeption der deutschen Spra.
Die gute Lage des Hotels war super mitten im French Quarter!
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
Location Needs to be updated. The bathroom door needed painting.
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
Cleanliness, polite staff Room was warm
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Location is very good. The view from the rooms over looking the City and River was excellent. The cost for parking was very high.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
In der Nähe vom Kasino, Bourbon Street und Restaurants. Die Klimaanlage funktionierte nicht. Wir mussten mehrere Male anrufen damit sie repariert wird. Nachdem es verbessert wurde, hielt es nicht lange. Wir mussten nochmal anrufen. Es wurde nie repariert.
der Preis stimmt und es war besser als erwartet
Sehr schönes Hotel mit Super Lage- nur ein Katzensprung vom Kreuzfahrthafen. Personal bei Früh-check in super entgegenkommend, sehr nett.
Tolle Lage! Im Herzen des French Quarter. Mussten zwar für den Parkservice zahlen, aber ein großartiger Aufenthalt.
Gut gelegen, um leicht zu Fuß zu allen Attraktionen auf dem French Quarter zu gelangen. Elegant, sehr gepflegt große Räume
Ich liebe die Lage und den Luxus Teil des Hotels. Das Parken ist sehr teuer.
Zentrale Lage, Sehenswürdigkeiten sind zu Fuß zu erreichen, Anreise mit dem Auto leicht Das Einchecken dauerte sehr lange, trotz vieler Gäste arbeiteten dort nur 2 sehr unfreundliche Mädchen, Wartezeit ca. 50 Minuten!!! Das Zimmer im 26. Stock war sehr dreckig -der Boden war mit großen dreckigen Flecken übersät, ebenso der Gang - Staubsauger wohl unbekannt. Die Rechnung wurde 2x falsch ausgestellt, kein Wort der Entschuldigung - nur gelangweilte Gesichterbei den Damen am Desk.
Das Frühstück Schwimmbad zu klein keine Duschen
Lage, Service, rundherum zufrieden --
Der Pool war ein einladender Zufluchtsort nach einem Tag in der Stadt zu erholen. Das Personal war sehr hilfsbereit und angenehm. Ich hätte gerne eine Teil der Karussell Bar, aber niemals Sitzgelegenheiten. Die Aussicht war nicht nach meinem Geschmack, und die Badezimmer waren klein.
Alles, einfach TOP von A - Z ! Ja, das booking.com meine Reservierung nicht übermittelt hat und ich nach 10000 km ohne Reservierung vor dem Hotel stand! Gott sei DANK war ein Zimmer frei und ich konnte dort übernachten!
Exzellenter Zimmerservice. Die Karussell Bar hat Spaß gemacht. Es befindet sich in bester Lage. N/A
Die Lage war perfekt. Wir konnten zu Fuß überall hin, wohin wir wollten
space and privacy the outside pool. An option for an indoor pool should be considered.
Very large room for reasonable price Hallway had a weird smell
Breakfast and room size. No hair dryer.
100 pet fee added without mentioning it during reservation. No hot water one day (we stayed two days)!
This guest did not leave comments about this hotel.
This is my second time staying here and as usual this hotel was very accommodating to my needs. They go above and beyond to make your stay as wonderful as possible.... Didn't stay long enough.
Good location near places we needed to go. Reasonable parking. No hair dryer in room. Desk staff often away from desk for 5 or more minutes.
REMODELING, A MESS!
This guest did not leave comments about this hotel.
location and personnel
Very outdated and worn. I had a two bedroom two bathroom suite and there was no trash cans anywhere! The furniture was broken down. Not someplace that I would recommend or stay at again.
Clean room, friendly staff. I'd stay again.
Lage Sauberkeit Komfort 9
Alles Ich hatte Probleme mit meiner Schlüsselkarte mehrere Male aber kein Problem
Lage Aufpreis für Eckzimmer dessen Blick nicht gut war
Ich dachte, dass ich in einem 5 Sterne Hotel bin. Es war sehr sauber und elegant.
Toller Aufenthalt! Sauber und komfortabel. Business Center ist nicht kostenlos, das ist ein Nachteil. Carla an der Rezeption ist wundervoll! !!
Das Parken war viel zu teuer! !! Eingeschränkter Platz beim ausladen Aber wunderbares Reinigungspersonal, Bell Service und Personal an der Rezeption erstklassig!
We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.
Very elegant and friendly hotel.
Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!