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Die Lage, die Freundlichkeit des Personals, die Sauberkeit, gutes Preis-Leistungs -Verhältnis Ein Kühlschrank im Zimmer wäre toll
Die Lage war toll und auch der Service hat gepasst, möchte sehr gerne wiederkommen, aber zu ner andren Jahreszeit. Es war die falsche Jahreszeit, um's Hotel und in den Strassen stank es erbärmlich, die Parkplatzsituation war auch nicht optimal, aber es ging.
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
It does maintain the Marriott standards The hallways are noisy at night
Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
Great location. Close to everything in the French Quarter. Friendly and helpful staff
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
I thought the staff was very helpful and attentive at all times. The location was great. We enjoyed our stay! Thanks!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
Das Hotel ist toll, pompös und stilvoll eingerichtet. Die MitarbeiterInnen sind sehr freundlich und witzig.Das Frühstücksbuffet ist total lohnenswert und hervorragend nein
Sehr günstige Lage in der Stadt; an der Reception bekamen sehr guten und freundlichen Service, insbesondere von der deutschsprechende Praktikantin. Die Freigabe eines reservierten Betrages beim Kreditkartenkonto, dauerte zu lang, obwohl der komplete Rechnungsbetrag schon längst mit der Kreditkarte bezahlt wurde.
Die Lage ist sehr gut, nah an der Innenstadt/French Quarter, nah am Convention Center. Die Mitarbeiter waren immer sehr freundlich und hilfsbereit, Ausstattung, Service, Essen sehr gut. Und es gibt eine nette Tradition in diesem Hotel: Jeden Abend von 22-23 Uhr gibt es für alle Hotelgäste "PB & J", d.h. Peanut Butter and Jelly und heißen Kakao bzw. kalte Milch. Dieser Service ist kostenlos.
Ein Grand Hotel mit Stil. Erfrischend anders als die üblichen Ketten! garnichts
Angenehmes Ambiente. Sehr zuvorkommendes und qualifiziertes Personal. Gute Lage. Tolles Preis-Leistungs-Verhältnis. Jeden Abend gibt es von 22 - 23:00 Uhr ein traditionelles Peanutbutter and Jelly Buffet. Nein.
Freundliches Personal Günstige Lage Sandwiches von 10-11 Uhr renovierungsbedürftig Schmutzige Teppich Schmutziger Bettwäsche Wir haben kein Mineralwasser bekommen, wie angegeben
Dass die kaputte WC-Spülung sofort nach Meldung repariert wurde. Dass es in den Gängen extrem kalt war. :-) Aber das ist auch das Einzige, was man bemängeln könnte.
Sehr gut geführtes, schönes Hotel. Pool ist klein und leider gab es keine Sonnenschirme (bei 105°F)
Durch Angebot hervorragendes Preis-/Leistungsverhältnis. Sehr gutes Personal, Ausstattung des Hotels sehr gut. Zentrale Lage. Für Amerika sehr gute Küche. Reichhaltigstes Frühstücksbuffet. Top Pool im 9. Stock auf dem Dach mit toller Aussicht. Fitnessraum gut ausgestattet.
Die gute Lage des Hotels war super mitten im French Quarter!
Die zentrale Lage ist perfekt, wenn man vorwiegend am French Quater interessiert ist. Das Personal ist zuvorkommend und hilfsbereit. Es wurden weit mehr "Zuschläge" täglich berechnet als von Booking.com angegeben. Insgesamt mehr als $ 50.- Das Zimmer hatte ein kleines Fenster, daher kaum Tageslicht. Die Klimaanlage ist sehr veraltet, sehr lautes Gebläse, kaum regulierbare Temperatur - entweder man friert (!) oder kommt vor Hitze um, da das kleine Fenster nicht geöffnet werden kann. Belüftung des Zimmers daher nur über den Gang möglich. Die Einrichtung ist alt, aber gepflegt. Die vereinbarten Frühstücksgutscheine mßten "erkämpft" werden, dann hat man an einzelnen Tagen noch zusätzlich $ 5.- für den Kaffee berechnet, obwohl das Frühstücksbuffett den gegebenen Rahmen von § 20.- nicht erreicht hat. Die von Ihnen geschickte Buchungsbestätigung in deutsch war zwar leicht lesbar für mich, als Argumentationsgrundlage im Hotel aber nicht hilfreich, da die Rezeption der deutschen Spra.
The friendliness and helpfulness of the staff, the very comfortable room, the easy access to a great restaurant and the great breakfast.
Problem at check in, the hotel didn't know I was coming. There was no record of my stay. If the hotel would have been full, I would had a problem. See above
I enjoyed the quietness, spaceousness and cleanliness of our room. It was a real treat for my daughter and myself to have two kingsized beds and two vanity areas. Also we were less than ten minutes to our destination, the Beth Moore Conference.
it gave me a chance to have a vacation getaway even though i live in the same city...felt like i was out of town nope
The room was clean and nice. The bathroom was very large. The bed was very comfortable. The walls are paper thin. We could hear normal talking in the next room. The TV remote worked very poorly.
Breakfast was good, flavorful & hot Not enough bell hop carts
Convenient location of the hotel, near the airport (we arrived from a long trip) we have appreciated the quietness of the room. Silence is too often overlooked. Beds were good. Furniture and general ambience of the room not very "fresh" and "gay"
Unfortunately we didn't know that the week we wanted to go to New Orleans was one of the busiest in the year. Many places were booked out. We chose this hotel based on a price, not realising that it is miles out of town and cost us at least $25.00 each way for taxis to get to town. The hotel is a nice place with swimming pool etc and would be great for a family with a car. It puts on a great breakfast each morning. Noisy air conditioner.
Everything was actually wonderful. We got in really late and check in was very quick and easy. The staff was very helpful and nice. I would go back there without thinking twice.
We booked our reservations months in advance and when we got there we were told they were over booked. They made us go to another hotel 45 mins away. I was very upset and not a good way to stay a vacation.
My wife and I frequent this hotel because we know exactly what to expect. Great value, friendly staff, and very nice rooms.
Hall of entrance and vallet personnel with good service Rooms not correspond to Marriot standards; they are out of date and without proper mantainance. Small bathroom and doesn't have mini bar. Housekeeping is so poor; they limited to male the beds and change towels; really bad!
The room was clean and comfortable. We checked in at 4pm and 1 of our room was not ready. The staff informed she can get us another room but it will not have a double bed. We did not want to wait 1-2 hours so we agreed. Not once through that whole conversation did we get an apology for the inconvinience. The staff informed us the room was paid through booking.com and requested a credit card for incidentals. However, the card was charged at the end of the stay and a different staff informed us booking.com did not charged us initially. We had to get the payment switched to the card we initially thought was charged on booking.com Also, we had to get a pass every single day to use the fitness and pool.
Quiet, away from all the craziness of the French Quarter. Rooms were clean and the view of the lake was amazing. The staff was all very friendly and helpful. The pool was also very nice as was the restaurant.
The people who work there were so rude to the customers. Cleaning service was so bad. I asked them to clean our room when i was out for touring, but when i came back, they PRETENDED like they cleaned the room but saw dirty stuff everywhere and, very rude to the customers. I would not recommend the hotel for whoever wants to go to New Orleans.
The maid came barging into the room at 845am and told me where to leave her tip. I will not ever be back.
Staff was really welcoming, complimentary parking was a plus!! Complimentary breakfast AND lunch!!
Location. No sound insulation whatsoever. Noisiest room I have ever stayed in. No amenities, not a bottle of water or a cup of coffee in the lobby at these prices? Ridiculous. We were put in a handicapped accessible room without being told. So we had the tub with hand held shower and a single sink etc. just an overall cheap experience. Not up to Marriott hotel standards.
The facility is fine. Reasonably new and at one time would have been considered upscale. The staff was by far the worst. Dishes remained in the hall from other rooms. They never serviced the room for overnight and when I went to talk to the cleaning staff they did not speak English. People in general were grumpy. It was a weekend and I do not generally travel on weekends. So maybe they just don't like working weekends.
The hotel decor was awesome. You got a luxury feel, for non luxury price!! The hotel was out of King rooms. And since our room was either king or double, we were stuck with a double. My wife and I just pushed the beds together. We made the best out of the situation!!
Comfortable bed, clean room, decent concierge lounge, restaurant service was quick and pleasant. Front desk was busy so even though I mobile checked-in, I had to wait . I also asked about UPS shipping and the early morning group couldn't help me. I had to wait for the day time crew. The room seemed worn and like it needs updating. The coffee shop on the main floor (part of the hotel) was out of soy milk all three days I stayed at the hotel. Very disappointing.
Good price and convenient to Metairie and the North Shore...I'd recommend for a business stay. Cool hotel bar. For leisure there are better places, closer to New Orleans. It's the small things that make or break this hotel. The room was nice and comfy enough but our room service breakfast menu had clearly been written in by the previous guest. The carpets in the halls are coming up--we tripped a few times. My 'favorite' part of the stay was when I checked in and the Front Desk Agent asked if we were familiar with the area. When I told her that we were from Metairie and were just 'hanging out' for the weekend she made a face and said, "Hm. Well some of us just aren't able." Not my fault she's bitter about working at a front desk.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
the beds were very comfortable no
In der Nähe vom Kasino, Bourbon Street und Restaurants. Die Klimaanlage funktionierte nicht. Wir mussten mehrere Male anrufen damit sie repariert wird. Nachdem es verbessert wurde, hielt es nicht lange. Wir mussten nochmal anrufen. Es wurde nie repariert.
Sehr schönes Hotel mit Super Lage- nur ein Katzensprung vom Kreuzfahrthafen. Personal bei Früh-check in super entgegenkommend, sehr nett.
Gut gelegen, um leicht zu Fuß zu allen Attraktionen auf dem French Quarter zu gelangen. Elegant, sehr gepflegt große Räume
Tolle Lage! Im Herzen des French Quarter. Mussten zwar für den Parkservice zahlen, aber ein großartiger Aufenthalt.
Zentrale Lage, Sehenswürdigkeiten sind zu Fuß zu erreichen, Anreise mit dem Auto leicht Das Einchecken dauerte sehr lange, trotz vieler Gäste arbeiteten dort nur 2 sehr unfreundliche Mädchen, Wartezeit ca. 50 Minuten!!! Das Zimmer im 26. Stock war sehr dreckig -der Boden war mit großen dreckigen Flecken übersät, ebenso der Gang - Staubsauger wohl unbekannt. Die Rechnung wurde 2x falsch ausgestellt, kein Wort der Entschuldigung - nur gelangweilte Gesichterbei den Damen am Desk.
Ich liebe die Lage und den Luxus Teil des Hotels. Das Parken ist sehr teuer.
Das Frühstück Schwimmbad zu klein keine Duschen
Der Pool war ein einladender Zufluchtsort nach einem Tag in der Stadt zu erholen. Das Personal war sehr hilfsbereit und angenehm. Ich hätte gerne eine Teil der Karussell Bar, aber niemals Sitzgelegenheiten. Die Aussicht war nicht nach meinem Geschmack, und die Badezimmer waren klein.
Exzellenter Zimmerservice. Die Karussell Bar hat Spaß gemacht. Es befindet sich in bester Lage. N/A
Alles, einfach TOP von A - Z ! Ja, das booking.com meine Reservierung nicht übermittelt hat und ich nach 10000 km ohne Reservierung vor dem Hotel stand! Gott sei DANK war ein Zimmer frei und ich konnte dort übernachten!
Lage, Service, rundherum zufrieden --
Clean room, friendly staff. I'd stay again.
Very outdated and worn. I had a two bedroom two bathroom suite and there was no trash cans anywhere! The furniture was broken down. Not someplace that I would recommend or stay at again.
Breakfast and room size. No hair dryer.
REMODELING, A MESS!
This is my second time staying here and as usual this hotel was very accommodating to my needs. They go above and beyond to make your stay as wonderful as possible.... Didn't stay long enough.
100 pet fee added without mentioning it during reservation. No hot water one day (we stayed two days)!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
space and privacy the outside pool. An option for an indoor pool should be considered.
location and personnel
Very large room for reasonable price Hallway had a weird smell
Good location near places we needed to go. Reasonable parking. No hair dryer in room. Desk staff often away from desk for 5 or more minutes.
Large well-equipped suites. New Orleans style inner courtyard. Close to the freeway (I-10). Updated appliances and room features. Had to sign out an iron at the front desk, though there is an ironing board in the room. Some care and repair issues, though it is clean.
The layout of the room/suite was nice. Separate living room, bedroom and fully stocked kitchen. When we arrived at 4:00 AM and the office was closed and we could not check in. Had to sleep in the car until 7:00 AM when the office opened. They said the office closes 2 days a week at 11:00 PM. What hotel does that? Not the cleanest but not disgusting.
price room at one time was expensively decorationed with high end woodwork finishing. interior is now very dated and needs upgrade
This guest did not leave comments about this hotel.
Everything was great! Very clean and quiet and location was a plus. Nice big screen tvs Nothing negative to say!
The staff was wonderful.
It was quite and offered all the amenities needed. It was secure and staff was friendly.
Very clean, spacious
Coffee pot was broken. Dead roach was in the kitchen sink.
Our room 1236 was a great room for us! The facilities were great and the staff was lovely. We enjoyed the food in the restaurant and the Wednesday jazz players. We would definitely return the next time we are in town!
Very elegant and friendly hotel.
We are frequent visitors of the Ritz Carltons and this was the worst facility I've ever been to and service was poor. I was paying $600 a night and felt like I was staying at a Sheraton or worst.