Holiday Inn Miami West - Airport Area

Pool was ok. Air took awhile to kick in but at least it finally worked.

They provided our room with one towel the first day. Asked for more and we waited HOURS after calling 2-3 times to be told to pick them up in the lobby. Our sheets had itchy fibers in them. We stripped the bed at 5pm and after HOURS we got them after 10pm

My initial check in with hotel employee was AMAZING !!! She was polite and helpful and just a great vibe!!

There was so much about this stay that was dreadful ! I let the front desk know that our AC stopped working out first night, it was never fixed, never even addressed. We only had 1 rag in our bathroom at check in. There was urine on the toilet seat when

Front desk person was rude, untentive refuse to help out with complaints.

Front desk person, room had bugs. That bite

Location was nice and had a lot of parking

The staff helped us get a new room when someone had been smoking in the original one given to us and hotel employee wrapped the smoke detector.