Aloft Mount Laurel

Good Location Poorly Maintained

Positiv: Easy access to Philly, Modern well-designed, friendly staff

Negativ: Stains on room carpet, bedspread, missing iron, blown light bulbs in desk lamp and bed lamp

Better last time

Positiv: I like the staff. They are very courteous and friendly.

Negativ: For the price, the room wasn't as clean as during my last visit (the bathroom, bedding and towels were fine but the rug and chair in the room had stains). Some lights in the room didn't work. There are cheaper hotels in the area that are cleaner.

Positiv: Great location, friendly staff, good live entertainment. Pool stays open later than other hotels

Negativ: Pool very small, Lots of young children unsupervised in pool area/fitness center. Very hectic in pool. No staff member present to enforce pool rules. Rooms had no microwave, food/snack items were pricy in comparable to other local hotels. Breakfast was not complimentary. Not really worth paying the price with no incentives to be there. Expensive for nothing.

Negativ: Racially discriminated against and racial profiling took place at the Aloft tonight I stay there very poor customer service skills people not wearing uniforms are badges so that you know who they are just a very poor and horrible experience all together