Best Western Hotel Plaza

They have wonderful breakfast and very helpful staff .

My room was very small and the shower cubicle too.Turning in there is a nightmare.

The staff were superb with their provision of information. Thank you to Gianfranco & Olympia. Ease of metro transport which was close.

The room was small. The shower power was very poor. The local area was awash with migrants who at one point were fighting outside the hotel. The location is quite a distance from the shopping, restaurants, sites of interest. Probably a 2 or 3 star hotel in the UK.

Rooms were clean, bathroom were ok too. Shower cubicle was extra small. Location is good in terms of accesibility to train station but otherwise it is rundown area. We did not feel threatened by those loitering around in the square outside the hotel. They are there, that's it. i dont think any case of mugging or crime against the hotel guest is mentioned in any of the reviews. Checkout was smooth because of Olimpia

Staff at the checkin were indifferent. However, Olimpia was very nice and helpful and was the only cheerful person amongst the entire staff. As it is, the negative reviews make you apprehensive and you have very little expectations, the indifferent attitude from staff adds to the melancholy. The vault like doors in the room add to the fear bcoz they look like they are meant to resist an invasion. The color scheme in the corridor and lobby is also gloomy. Management needs to make the place cheerful and put good staff at least on the front desk. I will not go back to this hotel for these reasons and not for the outside atmosphere.