The Visaya

Staff were available and most tried to be helpful, although not the general manager. Breakfast was decent--although not a full western-style breakfast, tasty and good variety on offer. Spacious, clean, and tastefully decorated rooms and bathrooms. Fairly close to subway transit and about a 20-minute walk from restaurants and shops. Rickshaws/tuktuks always available just outside the property. Reasonable amenities overall for a 4-star hotel, although not what I am used to in the US.

Terrible wi-fi, slow and extremely unreliable. I could barely send and receive email. Browsing FB was next to impossible. Was advised better wi-fi was available for purchase. :( Beds were much harder than I am used to (I'm American & not used to sleeping on a box spring mattress). Absolutely no ventilation in the rooms, which got stuffy and smelly easily. Was told "no outside food allowed" upon check-in. No chips, no soda, no food deliveries, etc. What?!? General manager more interested in explaining his personal rationale for inane policies than in solving problems and providing reasonable solutions.

The staff was helpful and courteous

The bathrooms could be cleaner, there was algae in the shower stall of our room.. Food was very average.. Preparation could be better.