Neu-Delhi Hotels

We got a room with a connecting dor to another room with no insulation and the sounds from the other room disturbed us. We could not get it fixed by the staff. The breakfast that we got when leaving early was a joke and insulting.

Comfortable rooms Good location Pleasant staff No issues with cleanliness

NO FREE WIFI. Almost embarassing to an average hotel. Incredible for a hotel aiming for business and luxury market. Ruins the impression of the hotel early in the stay. AUTOMATICALLY CHARGING PAYMENTS ON FOREIGN CARDS IN THEIR HOME CURRENCY, NOT RUPEES AS PER THE BILL This happened in the bars and restaraunts each time we visited. Having used their own exchange rate to heighten the true cost they were unable to cancel and repeat the transaction correctly. Hotel hasn't realised that a concierge in a 5 star hotel is mainly there to help the guests with advice and logistics usimg their local knowledge. Insisting that they can only sell a hotel service and not advise on anything else is no use to guests.

We stayed at the hotel for a total of 1 1/2 weeks over July 2007. A couple of nights a high ranking official from another country was staying at the hotel so security was tightened during those nights - it didn't disturb the ambience, in fact it made our group appreciate that political figures preferred this hotel. From the moment my group entered the hotel, we were greeted with a warm welcome, a refreshing fruit drink and a beautiful lobby. The hotel staff was incredible - extremely helpful. The breakfast buffet had a mix of food for Western and Eastern travelers and plenty of safe fresh fruit to eat. The hotel room itself was nice but nothing fancy - except for the remote control panel that could do anything from light the room to open the drapes. The fitness room included some massage options as well. The staff was willing to take us on a tour of their facility. Khon market is very close and is useful if you need....anything (including imported groceries from the US if you need a to...

This hotel needs to catch up to modern standards. A day before arrival I called from Paris just to make sure we were going to be picked up at the airport. I was told there was no record of my reservation! I was advised to contact the hotel directly and they (800 number) could not transfer me to the hotel desk, so I had to find a phone card and call the hotel.They finally found I did have a reservation. The room was without any view, there was no ventillation in the toilet and the washbasin kept getting blocked. No wired internet, there was no wire connection in the room! The WiFi cost $3 for an hour and didn't work, someone came to my room to check my computer and finally apologized that the bad connection was due to outside interference. The waiters are always dancing presence to get tips to the point that you feel like shouting 'leave me alone'. I was attending a conference and the meals were included. I asked for diet soda and was told only simple water was available and soda was no...

Stayed there on a business trip in December 2007. Two nights in a small room on the club floor ended up costing about $1,000 US by the time you add in fees. The hotel is beautiful, well located and the staff cannot be friendlier.\n\nMy main issue-while working on the computer at 1:30 in the morning, a great big rat wondered around my room, and then scurried off into the bathroom. Despite the recent Disney film, I don?t think this rat understood humans and was a great cook. This was on the 7th floor where there is food service, and if there is one rat, there are more.\n\nThe hotel staff was very good about changing rooms, but no explanation or apology. It apparently did not surprise them that in their 5 star hotel that rats were wondering around. I can understand that even in the best hotels something can go wrong. Even at that price, I am not expecting perfection. The problem I have is that I e-mailed the hotel the day I left as well as two people in the central Taj offices in...

Staff went above and beyond, great hotel for the price, food was great, comfortable rooms and again, staff went above and beyond.

Location was perfect--nice and quiet, but close to shopping and metro. Great breakfast with a huge variety.

Wi-fi was not included. Taxi drivers on hotel property that would hound you when you left.

Location!!

After my booking, Hyatt was trying to overcharge me despite what i received in the confirmation (Thanks God i kept a copy of it). When i raised the question for the overcharge, they tried to lie and after 10 minutes of argument, they adjusted the bill but they made it sound like they did me a favor. I also did not receive any perks despite my Hyatt Platinum status.

Pickwick Restaurant has an excellent Chef who serves a wide range of cuisines from many countries (European, US and Asian). The Chinese restaurant is too expensive for what it offers. BEWARE: The hotel's travel desk is not extremely well organised and is unable to provide a cost estimate before a trip, which is a problem. The travel desk also offers a one-day return travel by a hotel car with driver to the Taj Mahal in Agra and promises a three-hour drive which actually lasts at least five hours. A one-day travel is NOT advisable: the road is dangerous and overcrowded (people, animals and all kinds of vehicules and bikes), and many road works slow down an already hectic trafic.

Claridges was pretty good. In the colonial-style room was warm and welcoming. Breakfast buffet was well presented. Dinner at the alfresco ?Mediterranean? was also good but rather expensive. Still people who had seen better days complained about it. There?s a bottleneck when checking in and out. Each took about 40-45 minutes. Time is important for both the business and leisure travelers. Anyway when the one before me finally finished, he said, ?I?ve been staying here for 34 years and things have changed a little!? Their snail-like pace really needs to speed up!

Great location. Helpful staff.

The water in our bathroom was barely lukewarm (both in the shower and in the sink). In the middle of the Delhi winter (given our age - and for the money that the hotel charges) - this is inexcusable and completely ruined our experience.

Loved the staff, so so helpful. Loved the proximity to the airport. Loved the proximity to the huge Western Mall with a Starbucks and Chilies (Walking distance)! Loved the spa and pool…so refreshing! Loved the breakfast buffet and atmosphere…very 1st class!