Row NYC

Kabel ist scheußlich

Positiv: Lage

Negativ: Kabel-down Grade ist scheußlich

Positiv: Ich mag es nicht

Negativ: Denn das Zimmer war schmutzig

Positiv: Die Lage des Hotels. Der Food Court

Negativ: Hotelgebühr (was auch immer das war) zu hoch war. Zimmer TV mit HBO funktionierte nicht

Positiv: Concierge- very helpful and friendly

Negativ: Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

Positiv: The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Negativ: Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

The room was to small

Positiv: The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing