Hotels in Crown Point / River Oaks - Norfolk

Positiv:: Apple was best part. I didn’t care for the pancakes or sausage.

Negativ:: Shuttle to airport didn’t run at times I needed it too. I saw hair in the tub upon arrival. No one asked if floor choice (5th floor) was ok for me.

Negativ:: Smell of the hallways had a musky oder.

Positiv:: Big rooms and the are was nice

Negativ:: Broken things could not store my things properly

Positiv:: Breakfast was well stocked. Size of suite nice

Negativ:: Pull out sofa was very uncomfortable

Positiv:: Cleanness of hotel

Negativ:: Had to change rooms because the first rooms shower doors did not slide and were in disrepair. The second room smelled musty and terrible like a dead animal but we were so exhausted from traveling we just put up with it. Do not recommend this hotel at a

Positiv:: I liked everything about the property. The housekeeper Lisa was exceptional.

Negativ:: The breakfast eggs, not real eggs

Positiv:: Size of the room

Negativ:: Pool was over chlorinated. Couldnt swim. Couch bed was useless. Dirty and not comfortable. Breakfast food was disgusting.

Positiv:: Very friendly and helpful staff.

Negativ:: Light in bathroom by mirror was burned out. Meant to tell them but I forgot. Other two lights worked.

Negativ:: Philip Manager Was Rude As Hell & CoWorkers Are Not Trained We’ll Enough

Positiv:: FREE WIFI, BREAKFAST, PARKING, CABLE TV WERE GOOD. THE 2 TV'S WERE NICE. ONE FOR US AND ONE FOR THE KID. GREAT LOCATION.

Negativ:: THE BREAKFAST WAS EXACTLY THE SAME EACH DAY, NO VARIETY. THE WIFI DUMPED YOU OFF NIGHTLY AND YOU HAD TO RESIGN BACK IN. HAD MANY, MANY ISSUES WITH OUR ROOM. NO BATHROOM EXHAUST FAN, TILES IN THE BATHROOM WERE DANGEROUSLY LOOSE, THERE WAS BLOOD ON THE CARPET 2 FEET IN FRONT OF THE ENTRANCE DOOR, THE DESK CHAIR ARMS WERE BEAT UP PRETTY BAD., THE FRIDGE WAS OFF, TOOK 4 HOURS TO GET COLD, HAD TO ASK FOR BEDDING AND A PILLOW FOR THE SUITE'S SOFA BED, IN THE BEDROOM IT WAS THE WORSE MATTRESS I HAVE EVER SLEPT ON IN MY LIFE, THERE WAS AN IRONING BOARD HOWEVER THERE WAS NO IRON, THE CURTAINS WERE ALL STAINED WITH SOME KIND OF FLUID, THE SHOWER DOORS WERE HARD TO OPEN, AND THE MANAGER LEFT US HANGING AND NEVER GOT BACK TO ME. WHEN WE CASHED OUT (EARLY I MIGHT ADD) ALL HE COULD COME UP WITH AS A RESPONSE IS HIM AND AND THE OWNERS LATER THIS YEAR ARE DOING A 2.5 MILLION DOLLAR RENOVATION AND COME BACK NEXT TIME. YEAH RIGHT. I ASKED HOW COME THEY DON'T POST THAT OR MENTION THAT TO THE GUESTS AT ALL. THE FACT THAT THE ROOMS ARE WORN DOWN AND THEY ARE TRYING TO GET THE LAST LITTLE BIT OF USE OUT OF WHATS LEFT AT THE EXPENSE OF THE PAYING GUESTS. RIDICULOUS. THE MANAGER COMPED 2 NIGHTS BUT NOT THE FIRST NIGHT WHICH IS WHEN WE STARTING INFORMING HIM OF THE ISSUES. IT SHOULD OF BEEN A SITUATION WHERE HE ASKED TO PUT US IN ANOTHER ROOM OR REFUNDED ALL OR MONEY NOT A PARTIAL.

Negativ:: This hotel needs to update the information provided on the internet. Was excited about having a hot tub and there wasnt one. The king suite didnt offer a sofa bed. Which the website said it did. Then you ask the staff about the sofa bed and she says if you get a jacuzzi tub in the king suite you will not get a sofa bed. So what the point in getting a king suite?? The bed was rock hard the pillows were nice. The pool was feeezing cold even being an inside pool. The linen situation was all messed up. They took our dirty towels and didnt replace them so we had to shower with the smalled facial towels. You ask the front desk for towels and they told you there were no clean towels. We are in a hotel you would think there would be towels. But there wasnt any clean towels. Then the lady who works the breakfast her attitude was horrible. Slamming chairs mad to pick up trash off rhe floor. I dont think she liked her job that well. Not what i expected for a 2 day stay at almost $500.00.

Positiv:: Nothing

Negativ:: I paid in advance for a room. I got there at 7:05pm and apparently they close the front desk at 7pm. They almost would not give me my keys because they had started the night audit but after convincing I got a key. I paid for a 2 full sized bed room and received a single full sized bed so I was overcharged. Not only that, the room was FILTHY. Disgusting to the point I didn’t want to stay and I couldn’t complain because the front desk was closed. I went to take a shower and the shower was broken. I wasn’t able to shower period. I will be calling to make a formal complaint and will be requesting a refund. This is absurd.