Hotels in Crown Point / River Oaks - Norfolk

Positiv:: Guter Preis, kostenloses WiFi, kostenloses Frühstück, nettes Personal, Hallenbad

Negativ:: Nichts

Positiv:: Lage. Das Personal war großartig.

Positiv:: Wir fanden, dass die Zimmer nicht schalldicht waren, man konnte den Lärm vom Flur und von den anderen Zimmern hören.

Positiv:: Sauber, freundlich, gute Haushaltung.

Negativ:: Langweiliges Frühstück, kein regelmäßiger Kaffee für 2 von 5 Tagen Ich war im La Quinta.

Negativ:: Toliet seat broke

Positiv:: Breakfastwas tasty and fresh.

Negativ:: The bathtubs had a hole that was very visible room 213.it is time to purchase new mattresses for the king size bed. When you sit on the side of the bed, the feel like a bar under you.

Positiv:: Customer Service was good!!!

Negativ:: None

Positiv:: This location is very clean and the staff is very friendly except for the breakfast attendant that was there on the morning of 3/7/2020. If she is not a morning person she needs to find another job !!

Negativ:: Always friendly staff except this stay. I was surprised by the breakfast attendant being very RUDE !!! Arrived to eat at 8:15am there was very HARD bacon sitting there and one family eating actually told us don't eat that it is TERRIBLE! I asked the attendant was she putting more out she was rude didn't even look at me and said NO. She then comes out 5 minutes later with sausage links that was 1/2 overcooked to replace the bacon. She goes back to the kitchen and you can hear her throwing the pans, clearly sending a message that she is pissed off !! She then starts cleaning up at 8:45. She flips the waffle maker so they cant be used, others are coming in and one guy says to us I thought is was over at 9 its 8:45. She turned a Excellent review into a BAD review and definitely needs an attitude adjustment !!

Negativ:: The hotel was not clean, especially with all that is going on in the world today. The evening duty clerk was not professional at all.the sheets had brown smudge on them and the bathroom only had a half role of tissue. The attendant in the morning was rude

Positiv:: I enjoyed my stay. The room was clean and I would come again.

Positiv:: The TV channel selection was great!!

Negativ:: Breakfast ended too early - 9 AM. Missed it!!

Positiv:: Sehr freundliches Personal. Es war sauber. Trotz der Nähe zum Flughafen und dem Highway war es sehr ruhig. Wir haben weder ein Flugzeug noch die Autos gehört. Super gelegen, um in alle Richtungen Ausflüge zu machen.

Negativ:: Nichts

Positiv:: Easily booked at the last minute. Free shuttle to and from airport.

Negativ:: Overall cleanliness should have been better. There was no phonebook, hotel information book,etc to locate taxis, restaurants or hotel front desk information.

Positiv:: Close to the airport - I checked in late and the receptionist was very helpful and pleasant. Greeted me with a smile!

Positiv:: Staff were quite pleaseant

Negativ:: There was a broken easy chair in the room that was pretty grungy (worn, greasy head stain, etc.). I told the staff and they said they would replace it

Positiv:: Staff friendliness

Negativ:: Traffic pattern surround facility. Difficult to access attempting a left hand turn.

Positiv:: Komfortabel

Negativ:: Keine Restaurants

Positiv:: Helpful and courteous staff

Negativ:: I was in a smoking room that smelled like someone was just in the room smoking. The butt was in the disposal and it took me sometime to get the odor out  so I could sleep

Negativ:: I arrived at 4:00pm, I was told my room wasn't ready yet. It took two hours for them to clean it. So I wasn't able to check in until 6:00pm. It was very inconvenient.

Positiv:: Spacious room

Negativ:: Too many grungy people there

Negativ:: I was not impressed by the customer service provided at check-in. My reservations were not honored at check-in, I could not check-in at the said check-in time, I was given a handicapped room, the room didn't smell clean, the door of the second room I was assigned was not on the hinges good, the light switch near the bed was not working properly.

Negativ:: At checkin was not informed of room cleanup policy of once a week. Therefore I made a complaint when room was not serviced for two days. Finally was counseled on the policy, which was okay. Just should have been informed up front and there would have been no issue... G

Positiv:: Location

Negativ:: Left my bill in limbo. My account debited 364.61. Amount per booking.com for. 210.80. Informed would be adjusted in a couple of days. Fog tenants on both sides. Made aware by barking.

Positiv:: Accommodations were great with kitchen.

Negativ:: Dog was permitted to be loose in the hallway without a leash.

Positiv:: The room was very clean and staff was nice.

Negativ:: When i got there they couldnt find the reservation that I had made through booking.com but the receptionist was very helpful with getting everything resolved.

Positiv:: it was in a good location for shopping & eating. it was about 5 minutes from where my mom was in rehab. in housekeeping she was very helpful & polite.would ask if everything was ok & if we needed anything & she made sure we had it.

Negativ:: Only the downside was that you dont get room cleaning everyday.

Positiv:: I liked the room and all of the amenities in the lobby. The property offers a "loan center" with many items to choose from such as kitchen appliances and board games. While I did not use any of them it was a great compliment to the laundry services and canteen also available at the front of the facility.

Negativ:: The front desk staff did not offer the best customer service. I will not discuss the particulars here; but I have reported it to the corporate office. Also, we were not informed until the second day of our three day stay that the property does not offer daily room service because they are a long-term stay facility. It would have been nice to know from the first day that the guests must place the trash outside the door and request fresh linen from the front desk on a daily basis, if needed.

Positiv:: Right near mall and restaurants. Also liked the free laundry they offer

Negativ:: Needs more onsite beverage options in drink fridges. Diet or grape soda were the only options for a few days and there arent vending machines.

Positiv:: I really liked the staff they were very hospitable, and I like that they accommodated my special requests.

Negativ:: There was a small place on the toilet that needed cleaning, and there was some dust on the edge corner of the bathtub.