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Location A/C didn't work. Ice Rink closed
Has everything you need. It has more than just the basics in the room. The room was clean and there were ample pillows. My room was spacious. The bathroom was small but clean and functional. The beds were hard.
The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families. The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.
The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.
Too much noise all day long around the ice skating rink
The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size. We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that
All the friendly staff, and food was good. There was half of a dead rat on the hallway my toddler stepped on it. !!
Good value through Kayak. Decent fitness center, indoor pool( outdoor too), room was clean, staff very friendly (Kudos shout out to Meisha) and helpful. Although the room was a little outdated in decor, the bed seemed fairly new and was very comfortable. choose a street or ocean facing room and you will avoid the loud music from the ice rink/recreation area. Outdated rooms. Shower head rusty, tub nozzle caulking broken away from wall.
I can honestly say nothing at all. Terrible place!!!! Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.
Oven front bar and live singer
The room was spacious with a legitimate 4 star feel for a beach resort property. Friendly and accommodating staff. Everything in the room worked fine. A special plus are the multiple food venues onsite; snack shop, cafe/sports bar and fine dining. It's any easy choice for on and off season.
Buffet was great and the staff were attentive . Second year in a row for a winter valentines day get away . Nice to have a good seafood buffet onsite in the wintertime
Location, short walk to the beach Room 316 was awful. Overlooked leaking hvac system. Looked out the window to a view of a roof with empty beer cans and cigarette butts. Room was dirty found dirty plates and utensils throw behind the couch.
Happy hour beach bar and especially the band Difficult to get. Elevator at busy part of weekend
location to the shore, great staff. very inexpensive for the demographic and time of the year (New Year's Eve). Dining room staff is very, very good at attending customers. very dated. The Moen shower head needs replacing, carpeting is very old--worn out and dark in high traffic areas. Actual positioning of the building is not great-facing north/south..staring at adjacent hotels vs. an in-line view of the ocean. Can smell a strong odor of smoke in the hallway (had to change room once).
It's very bad hotel.carpets not clean and aisles are not clean either.Its Abad hotel I will not coming a gain
We found the location convenient to catch a bus down to the OC Air Show. The staff was helpful and friendly, and the room was clean with enough space for a short stay for a family of four. We were happy that our room did not front onto Route 1. Right on Route 1 without beach view.
I was able to get my room ahead of schedule. All staff were courteous and took care of my requests. Parking was excellent and had plenty of spots available. The room was clean, beds were comfortable, was able to get extra sheets / blanket for the sofa bed (Children), and the whole experience was a great get-away vacation for our family of five. In the evening, the entire area was very quiet and peaceful. Excellent job Coastal Palms Inn & Suites Staff! Keep up the great work & customer service. What a great location and prime beach location. Would recommend this Hotel to anyone; great pricing through Kayak app. Look forward to returning w/ family & friends! The elevators were making some weird noises, but they functioned just fine. We took the stairs if necessary. The water hose attachment was broken, but the staff was able to bring out a new attachment later that morning. The water hose was only down for an hour or two. It was up & running in no time. Overall, I didn't have anything negative to say. Great job on your hospitality, and we enjoyed our stay ocean side. Thumbs up!
The night shift idiot at the front desk. 1hr to check in......
How close it was to the beach Our room wasn't very clean
distance to the beach the dirty dingy feel to the place.
It was a very good price for this time of year. The rooms are redone and it looks like a new hotel. It is a big difference from how it looked a few years ago when I stayed there. It is a long distance from the boardwalk and a lot of the bars and clubs. There was some dust underneath the beds, the room was clean besides that.
-We didn't have to cross Coastal Hwy -Friendly staff -Relatively clean room -Very hot water -Beds were comfortable -Toilet was very slow running -Kitchenette was a small coffee maker & a small fridge -Paid for an ocean view but didn't have one -We had to go and ask for more towels and additional sheets (and they were counted as if I were stealing them) DEFINITELY needs more towel racks/bars in the bathroom
Got booked in a closed hotel and by the time this was realized to late to get a room. New years eve plans ruined
Walking distance to beach and restaurant Unfriendly front desk. Only 1, coffee cup couldn't get another even though we had a room for two
over all comfort and cleanliness didnt like all the noise from low rider weekend
Rooms were clean and prices were good compress to many other hotels. NA
Two king beds! Great for large families with small children!
Proximity to bars and restaurants and ample parking. Very nice balconies and view of bay. Rooms smelled .old small toilets and furniture . The rooms by elavator have to hear it all night when people get on and off.
It was a typical hotel room. Nothing great but I didn't have any complaints. I would stay there again. It was just fine.
The location, the price, the staff were very friendly and very helpful. They need to update their beds. Bed was old and too low. I'm not use to sleeping on a soft bed so I guess this was my problem not theirs.
Central Location, close to fager's island It was a dump. Doors wouldnt lock properly, balconies full of people smoking weed, front desk staff that was a mess.