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Location A/C didn't work. Ice Rink closed
I can honestly say nothing at all. Terrible place!!!! Check was crazy and unorganized. Had to wear flip flops in the shower. Tried to check out early due to cleanliness and horrible customer service. Wouldn't recommend at 49.00 dollars a night. Complete nightmare. Every customer was saying the same. This place needs new management and a complete overhaul.
The staff was just ridiculous. I received attitudes from more than half of the staff I encountered on my stay there. They also made me wait three hours for my room to be ready and when I asked questions they continued to pass me on to the next rude staff member. When they finally gave me the keys to the room my keys were at the bottom of a pile of room keys suggesting my room had been ready for some time. They should be ashamed by the way they treated me and my friends during our stay. I won't be coming back to that hotel.
The amenities were nice. Nice size pool. Nice out door bar and view of the beach. The rooms were a nice size. We drove all through the night and checked in at 2. The woman at the front desk was so rude. We did not know our room wasn't going to be ocean so I went down to the desk to ask for a new room. She kept trying to tell me that since I booked it on hotels.com that there was nothing she could do. After my fiancé went down she immediately changed it for him. She was incredibly rude to me. Will not stay here again because of customer service was horrible. For paying an additional 120 for our room I would expect more customer service from a resort like that
Has everything you need. It has more than just the basics in the room. The room was clean and there were ample pillows. My room was spacious. The bathroom was small but clean and functional. The beds were hard.
All the friendly staff, and food was good. There was half of a dead rat on the hallway my toddler stepped on it. !!
Oven front bar and live singer
Good value through Kayak. Decent fitness center, indoor pool( outdoor too), room was clean, staff very friendly (Kudos shout out to Meisha) and helpful. Although the room was a little outdated in decor, the bed seemed fairly new and was very comfortable. choose a street or ocean facing room and you will avoid the loud music from the ice rink/recreation area. Outdated rooms. Shower head rusty, tub nozzle caulking broken away from wall.
The location was central to a few eateries and a movie theater. I did like that there was an additional parking deck nearby free of charge to guests. There was a microwave, fridge and decent cable in the room. There was a snack stand on main floor with a variety of choices nearby the ice skating rink. Loved the idea of free beach chairs to hotel guests as well. Didn't get a chance to utilize the other amenities but there was plenty to do which is awesome for families. The cleanliness of the room was questionable from the bathtub to the carpet.The hotel can be updated. The noises from next door after 1 am was ridiculous. We got trapped in the elevator 2 twice on two separate days 20 minutes each time. Then we had to ask for housekeeping each day to replace linens used. The staff can use a refresher on customer service.
Too much noise all day long around the ice skating rink
Location, short walk to the beach Room 316 was awful. Overlooked leaking hvac system. Looked out the window to a view of a roof with empty beer cans and cigarette butts. Room was dirty found dirty plates and utensils throw behind the couch.
Buffet was great and the staff were attentive . Second year in a row for a winter valentines day get away . Nice to have a good seafood buffet onsite in the wintertime
location to the shore, great staff. very inexpensive for the demographic and time of the year (New Year's Eve). Dining room staff is very, very good at attending customers. very dated. The Moen shower head needs replacing, carpeting is very old--worn out and dark in high traffic areas. Actual positioning of the building is not great-facing north/south..staring at adjacent hotels vs. an in-line view of the ocean. Can smell a strong odor of smoke in the hallway (had to change room once).
Happy hour beach bar and especially the band Difficult to get. Elevator at busy part of weekend
It's very bad hotel.carpets not clean and aisles are not clean either.Its Abad hotel I will not coming a gain
The room was spacious with a legitimate 4 star feel for a beach resort property. Friendly and accommodating staff. Everything in the room worked fine. A special plus are the multiple food venues onsite; snack shop, cafe/sports bar and fine dining. It's any easy choice for on and off season.
Proximity to bars and restaurants and ample parking. Very nice balconies and view of bay. Rooms smelled .old small toilets and furniture . The rooms by elavator have to hear it all night when people get on and off.
It was a typical hotel room. Nothing great but I didn't have any complaints. I would stay there again. It was just fine.
Two king beds! Great for large families with small children!
Central Location, close to fager's island It was a dump. Doors wouldnt lock properly, balconies full of people smoking weed, front desk staff that was a mess.
over all comfort and cleanliness didnt like all the noise from low rider weekend
The location, the price, the staff were very friendly and very helpful. They need to update their beds. Bed was old and too low. I'm not use to sleeping on a soft bed so I guess this was my problem not theirs.
Rooms were clean and prices were good compress to many other hotels. NA