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Zentrale Lage zu den Orlando Events. Etwas unpersönlich durch die Apartements Aufteilung.
Sehr sauber! Man konnte alles aus dem Zimmer nebenan hören.
Alles war super. Wunderschönes Hotel, Zimmer, Pool, Gelände und der Service waren alle exzellent. Wir werden immer wieder hier buchen, wenn wir wieder in Orlando Urlaub machen.
Love the fact they have life guards at the lazy river and pools!!!
Very convenient location with shuttle e bus to the parks. Clean nice room, has everything you need for the stay, yet sleek and affordable. Love the retro look! Cant be happier!
The theme of this property is really fun. From the lobby, to the pool, food court and rooms. We love staying here. Never have to wait long for a bus to the parks. My husband uses a scooter and everyone is always very helpful. I can't wait to go back. It's very comfortable with plenty of places to relax. Our last night there they were playing movies by the pool. So much fun!!!! This is very minor, but I dislike the bedding. They use a flat sheet instead of a fitted. This complaint seems silly (even as I type it) but it was uncomfortable at 2 a.m. after a very long day at the park. But I love everything else about this property.
This place is way more than a hotel! It was a vacation in and of itself. We would love to go back and spend more time there! Nothing
Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.
The atmosphere is exciting! There is an extra charge for parking. It would be more convenient to pay one fee. It just seems ridiculous to pay $12 for parking for a $200 room.
The theme was interesting and was somewhat identical, the main area of the souvenir shop, Starbucks, bowling area was really nice but that's about it. The quality of the food was awful, would not call any staff member a cook, service was slow without a smile, towels by the pool laying on the floor everywhere, walk ways with many towels laying everywhere, plastic cups thrown on the floor, the usage of illegal marihuana was smelled by elevators at my building the Americana and hallways were filled with trays of dirt and smelly old so called food. Will never return here
It has a great location and the theme is cute Nothing works in this hotel and the staff are rude. Fridge doesn't work, hot water doesn't work, heater is intermittent. The tiny windows don't open so the room is very stuffy. The beds and linens are not hotel quality. There are many many hotel choices in Orlando. One can get a much better room than this for the money and pass on their rude staff.
The lazy river was the most relaxing, after a day out. Buses to the Universal parks was handy. Nice looking hotel inside and outside. Security patrol on the parking lot at night time. Had to buy the tubes for the lazy river, or bring your own. Staff just doing their job, but not make you feel welcome. There is no parking space available, when you check in or out, unless, you get lucky and find one, before someone else takes the short term spot. No business centre, been told at the desk, it's not a business hotel. All I wanted is to print out my boarding pass. Lucky, a lady on vacation, told me, the guys booking transportations, they willing to help, if I ask them nice, which they did. Not returning here any more, didn't make me happy and welcome. I can get that in any other cheaper hotel.
The staff was helpful and friendly. I liked how they had transportation to and from Universal. Since our room was all the way at the end of the hallway, it took so long to get to our room because the hotel is so big.
Shuttle's to the parks. Staff friendly and an easy checkout. Rooms are very clean and had great big windows with beautiful natural light coming in. No problems.
friendly, helpful staff with lots of amenities hotel didn't include express pass
Sehr schönes Appartement, mit allem eingerichtet, was man braucht (z.b. voll ausgestattete Küche, Waschmaschine/Tumbler usw.). Ideale Lage nahe der Vergnügungsparks. Preis-Leistungs-Verhältnis war sehr gut (wir waren wohl ausserhalb der Hauptsaison da). -
Die Zimmer waren sehr komfortabel eingerichtet, auch sehr kinderfreundlich, z.B. haben wir sofort einen Kinderstuhl bekommen (kostenlos)
Große, bequeme Betten. Viel Platz für die ganze Familie.
Die Lage war genial-genau zwischen Disney und Universal Studios und gleich bei der Outlet Mall! Alle Mitarbeiter waren außerst freundlich und hilfreich besonders die Concierge und beim Einchecken aber auch das Housekeeping. Der kleine Shop am Gelände mit Lebensmittel war sehr praktisch. Der Pool bietet viel Urlaubsgefühl! Mit Waschmaschine und kleinverpackten Wäsche- und Geschirrspülpulver bereits am Zimmer haben wir uns wie zu Hause gefühlt.
Größe der Wohnung war ein Wahnsinn. Waschmaschine, Trockner, bestückte Küche .... Alles da! Mitarbeiter nett & kompetent. Disney Resort, Universal Studios 15min mit Mietwagen entfernt, Kennedy Space Center 45min. Sehr zu empfehlen!!! Frühstück Auswahl klein, aber ok.
Tolles Appartmenthotel, waren begeistert.
Die Suite mit 3 Schlafzimmern und Küche hat alles geboten was notwendig war um einen schönen Urlaub zu verbringen.
Location, fitness center, quiet for sleeping, concierge lounge staff always excellent Inconsistent service, changes in amenities that weren't disclosed, communication issues between different areas of the hotel, when issues raised, staff didn't do anything
That hotel is definitely a good choice while staying in Orlando for a few days. Not many restaurants around the hotel.
Great accommodations, room was large and clean, staff was very helpful, and several food option at the hotel. Parking was expensive and walk to car was a bit far but was expected.
The staff was very nice and attentive. The hotel and room were very clean. The property was very nice. $20 per night self parking is a bit much if you ask me. self parking should be included already considering the already somewhat generous price range and if not included well at least a bit cheaper
The location is near everything you could imagine.
great room, excellent technology. resort fees and the parking fees were way high. $18 to self park $27 to Valet
I believe her name was angelica at the front desk she was so knowledgable and extremely kind! Made checking in easy and painless. The resort few that was not mentioned in the third party booking. Which the staff advised to book through the hotel next time.
Everyone from the front desk (Deon) to housekeeping (Marie) staff was very helpful, kind, and good humored. The hotel was super clean and comfortable. And the decor and artwork really were all in good taste. My stay was too short!
Staff was very knowledgeable and veryhelpful. Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.
- Great front office staff - Excellent concierge - very fast elevators - The coffee in the room was great - TV in mirror was great (yet it did not change channels or volume correctly) - housekeeping evening service was excellent when I called for more water and coffee - comfortable bed - fast operator responses and efficient over the phone - centrally located near OCCC. A lot of walking is needed as the area is massive - Great restaurants near-by - beautiful pools yet the weather was unfortunately too cold to swim - Took a long time to get hot water in the shower during my 4 days stay. - Bathroom cleanliness was not the best I have seen. I always noticed an odor and felt it was not fresh and fully sanitized - The TV in the mirror did not work correctly and seemed to hang up when i try to change the channel or raise the volume - I had mold in the shower grout, yet this was fully cleaned on the 3rd day I was there. - safe battery was weak and barely opened to get my stuff out. Then it did not work afterwards. - TV had an issue and did not work on my 3rd night. I called it in yet I did not get a tech within 50 minutes to fix it and i had to sleep in the afternoon before going out. When I returned late at night the TV was fixed. .
It is a nice property and we really liked the pool area. When we checked in our first room smelled like old dirty fish. They moved us to another room and the AC unit was leaking into the carpet. This cause the carpet to wet and moldy and also smelled terrible. We ordered room service one night and when they knocked we said "one sec" and when we got the door he left and took the food with him and had to go hunt him down.
Cost for parking (non-valet) was extreme... about as much as the theme parks. Was not amused that cost was hidden when booking, almost 20% of the cost of the room. room & facility was clean and professionally run.
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds. Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.
1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc
The unlimited express passes, convenience, responsive, water taxi service.
"On the rocks" was phenomenal. Screaming children Game room was lacking the bed was uncomfortable
The bar near the lobby was open to the pool guests, so all night families were walking through the dining area, specifically the door closest to the bar, while people were dining and it was distracting, and very loud. Perhaps the door nearest the bar should be locked. There were at least 2 to 3 other entrances to the lobby/ dining area to be utilized. Otherwise, a great experience!
Very beautiful and quiet. Pool is large enough that we were apart from everyone and had some good quiet time. Very delicious frozen drinks on demand at the pool bar. Love the macaw "lobby ambassador!" Super awesome breakfast buffet with anything you can imagine. Decor felt a little bit dated in places but was not awful. Shuttle to universal Orlando was about a half hour.
Liked the Lakehouse restaurant and the pool area. Shuttle to parks was good also. Didn't like moving rooms twice during our two week stay. Once for a strange loud tapping noise that would wake us up and the other was when the room was infested with tiny ants. Yuck! Very little care or compensation for our problems. Also had a horrible experience at the spa, which the spa and hotel did nothing about. Went in for a relaxing pedicure and came out with cut toes and paying for "extras" they didn't mention would be extra...like taking off my old polish. Won't go back to that spa again.
When the front desk found out it was our wedding night, they upgraded us for free to a 2-story suite with a outdoor patio at the very top of the hotel. There was a bottle of champagne and a plate of chocolate covered strawberries waiting for us. They were unbelievably nice. Best hotel experience ever!!!
Getting nickel and dimed for parking & breakfast at $25/ each significantly increased the cost of a daily stay. I make over a million $ a year and have been to the hotel several times, but the silly expensiveness makes me sure to avoid another stay.
My family and I had a blast at the Grand Cypress. The grounds are fantastic with plenty to do for all ages. There was only one person at the front desk when we arrived at 3pm and it took over 15 minutes to tend to the couple in front of us.
Staff was friendly and accommodating. LiActivities offered were abundant; food and drink were good; especially liked the convenience of the club room for snacks and drinks throughout the day. We were accommodated with early check-in, which we really appreciated. Grounds were kept beautifully; felt like an island resort at times. First-rate place Lines at check-out; need to travel off-site to shower and change after spending check-out day at the resort. When various fees were added on to the bill (club room, resort fees, etc), place was pricey
Nothing Room not ready at check in time Housekeeping not doing their job, need to hire and fire. No water bottles one day, no shower rug, This is the worst Hyatt I have ever stayed at.
The service and the club level. Could've stayed in a bigger room.
Room was not ready at 4:00 p.m. check in time. Wasn't ready until about 10:00 p.m.. Housekeeping staff not consistent in cleaning and restocking items in rooms, being I had two rooms. Need to hire better workers One of the worst Hyatt hotel I stayed at. Very disappointing.
The grounds are spectacular - lush greenery and foliage, variety of flowers, manicured -they must have a team of scientists and gardeners to plan the landscaping year round. All amenities are included -bikes, climbing wall, sailing, kayaking. 24-hour pool and hot tub are a huge bonus, especially after a day and night of disney. The staff is equally incredible throughout the hotel. St. Augustine has been my favorite local weekend get-away, but now the Hyatt Regency Grand Cypress is IT! It may just win the competition between any of the Disney parks or just a relaxing, but activity filled day at the hotel for the best day of your vacation too! Breakfast buffet ($22) is great too - seems pricey, but the options are high end from ham, bacon, prosciutto, salami, variety of cheeses, sausages, yogurts, fruits ( melons and berries), pastries, artisan breads, omelets, oatmeal, boxed cereals, and then the usual scrambled eggs, ham, sausage, breakfast potatoes, pancakes, waffles, etc. Other food and grocery store options are literally within 5 miles. Room has "cool box" (small refrigerator without freezer) that keeps soda cold. $17 parking.
Schönes Zimmer, sehr freundliches und hilfsbereites Personal! Die Dusche tropfte und es ist kein billiges Hotel
Sehr sauberes Hotel, ausgezeichnet und das Personal freundlich. Insgesamt ein toller Aufenthalt. In der Nähe von Disney. Preis
Hilfsbereitschaft der Mitarbeiter
Der kurze Weg zu den Freizeitparks in Orlando.
Gleich nach der Ankunft würden wir von einer aufdringlichen Hotelangestellten überredet doch an einer Präsentation über das Resort teilzunehmen. Ich fragt nach Sinn und Zweck, sie meinte um das Resort kennenzulernen und um mehr zufriedene Gäste zu haben.. zudem erhalten wir eine Kreditkarte von $ 50.-- und gratis frühstück wenn wir daran teilnehmen. Ein sehr aufdringlicher Verkäufer versuchte uns dann ca. eine Stunde lang ein Time Sharing Model aufzuschwatzen, was ich wir aber ganz klar ablehnten. Mit hochroten Kopf und verärgert lief der Verkäufer dann davon. In diese Touristenfalle sind wir nicht getappt , haben die 50$ genommen und kommen sicher nie wieder hier her.. bin ja nicht auf einer Werbefahrt..
Die gute Lage und Erreichbarkeit. Die Ausstattung der Zimmer ist für diese Preiskategorie angemessen. Restaurants sind in der Anlage vorhanden und preiswert. Die zunächst vorgesehenen Zimmer entsprachen nicht unserem Buchungswunsch. Wurde aber nach Reklamation geändert.
Praktisch Lage zu den Universal Studios Zuvorkommend Wunderschönes Resort Freundliches Personal
Friendly staff, very nice hotel, great food, nice pool, 20.00 resort fee per day very worth it. Walking distance to Seaworld and Aquatica. Nothing....liked everything
Staff are wonderful, specifically at the Mist, and values, very respectful and kind. Also, I thought I had misplaced some cash, and my room attendanant must have found it and he/she folded everything in my room nicely, and there was the bundle of money I thought I had lost! I loved the gym, the pool, the lobby bars and restaurants. Steve, Jimmy and Jamie, at the Mist, specifically, were kind and so nice and accommodating. Good service equals happy customers,they deserve a bonus for working hard and remaining not only calm, but kind, even at peak times with a variety of guests to deal with, including some that were less than kind. My room had ants upon arrival, however I was quickly moved to a new room, although I had to ask for the move, it turned out on.
Gentlemen at front desk remembered us from a previous visit . Personal service.
Very clean !!! Very good customer service Lily Parrish
Staff were very nice and the hotel was very clean. It also had one of the best hotel gyms and pools. Rooms prices were very affordable. The hotel restaurants were expensive and they charge you alot for parking.
Beautiful property, great staff, and I did enjoy getting to take a dip in the pool at the end of a long day, since it's open until midight! $15 per day for spotty WiFi is terrible for a business traveler. I'm a Marriott Rewards member and so told WiFi was only free if I booked directly through Marriott - but you don't always have control over these things when you're booking business travel. Very little in the area - Sea World across the street, but just a 711 and Bonefish grill in the area and VERY DARK sidewalk and parking lot make it clear this is not an area for pedestrians. Seemed a great fit for families, with the water park, but as someone in town for a conference, it didn't offer anything to make me a repeat customer.
The atmosphere was beautiful. All staff and services were amazing. Dominic at the front desk was very friendly and helpful. The hotel was very clean and well designed. Parking is $20 but it's not too bad considering how affordable the hotel is.
The staff that greeted us upon arrival was pleasant and welcoming. Some were knowledgeable and were able to give us accurate advice and information regarding the hotel and surroundings. The room was clean and the daily service was good. Our conference box lunches were adequate...the cookie in our box lunch was outstanding! There is a $20 fee per day for the shuttle to Disney theme parks plus other amenities like in-room wifi. However, with our conference ending at 4:30 each day, there was no shuttle to take us to the Disney theme parks. Therefore, we had to use a taxi as our only mode of transportation to and from the parks. This became quite costly (approx. $70 per day). Once at a Disney park, you could use the various buses and the monorail to go between parks and Downtown Disney. However, we were quite disappointed that the Renaissance did not offer more options for their shuttle service in the afternoon. When trying to figure out our best options for transportation, the staff at the front desk was not always consistent in their answers and some were absolutely inaccurate.
The water park was amazing, the rooms we luxurious and clean!!! This will be where me and my family stay every time we visit Orlando!!! The price was good as well!! There was nothing to not like!!
Everything. Staff, cleanliness, spectacular room accommodation, food, pool. 5 stars from us. Will be back next month. Nothing
I like everything the dcoration the atmosphere the personal was very profesional The parking access to the building
The staff was great - from the valet, to front desk, to concierge and housekeeping. Lounge and restaurant (buffet breakfast was GREAT) drinks, food and service were top notch. We found everything clean, well-stocked, and in good condition. Very comfortable beds, linens, and nice towels. Room was very quiet, even though it was close to the elevators. Free valet parking for our Hybrid car, too! The A/C didn't quite do the job - it never did get down to the thermostat temp of 72 - although it indicated it was. We then set it to 65, but it never got any cooler. Had we stayed another night, we would have asked that it be addressed. In room coffemakers - inconveniently placed on a bottom shelf of the TV cabinet. On/off switch was broken. Two creamers that barely turned the coffee a different color - surely could be better on that front.
Location, size of condo plus kitchen appliances etc To pay additional for a full clean
I had trouble with the reservation as they thought it was for a 2 bedroom. I had a reservation for a 2 bedroom then cancelled that and made it a 3 bedroom. I checked with the resort before I got there and the error was discovered. I showed up and the error was still there. The front desk did fix the problem and put us in a 3 bedroom at the rate quoted in the reservation.
Spacious, fully equipped suite that was close to everything but still quiet and very clean. Free (wired) internet access was great, but wireless connection would be more convenient.
Excellent, spacious accommodation No restaurant. Breakfast room and choice of food unacceptable. Staff lack local knowledge - foreign students mostly.
I like the cleanliness of the rooms, the jettub (although small), and the continental breakfast (especially that they let people take it to their rooms - that was so convenient for us with small kids.) The sofa bed in the living room was a nightmare(they should consider 2 double beds in the guest rooms instead of 1 queen or those short twins. There were no activities for kids or kiddie pools. Even though they have a sign for spa, there is no spa in the hotel.
The amenities were more than sufficient. Rooms could have been cleaner.
Washer and dryer in the room. Pricing is a scam, they make you pay for everything including housekeeping fees and resort fees.
Awesome It was great
Loved everything. Beautiful hotel and grounds, the best pool area for kids in Orlando.
Just 1 year old hotel, awesome interior, very friendly host. I'd visit again in the future None
The valet people where very nice. Receptionist desk was heartless and weren't understanding or accommodating.
Everything, hotel is georgeous. Incredible facilities , great service. Perfect for business, pleasure, adults, children. And this is hard to accomplish in one hotel, but they exceeded in every department. We will return and tell all our friends! Nothing else could have been done to make this hotel better. Four Seasons and or developer has thought of everything!
The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat! The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.
We loved everything about it. Rooms were spacious and very clean. It was so close to the parks. The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.
der Service,die Poolanlage ein Traum,die sauberkeit im Hotel ,der Ausblick aus den 14 Stock ,die Lage...das Hotel läst keine Wünsche offen. das einzige was mich gestört hat war,das wir für Parken Geld bezahlen musten und das mit 20 Dollar war übertrieben..
wunderschöne Anlage -alles perfekt!