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Meine Unterbringung (Japanese executive room) im Hotel sowie die Serviceleistungen waren sehr ansprechend. Die Lage des Hotels war für die von mir geplante Städtereise ausgezeichnet.
tolle lage inkompetenter und umständlicher service
Die Lage ist perfekt. Für Shopping, Nachtleben, Restaurants und Verbindung zum Flughafen Kansai. Sonst halt ein klassischer Hotelschuppen. Habe einen sehr günstigen Preis über Booking.com bekommen. Aber: Steuern sind extra. Pool kostet extra. Fitnessraum kostet extra. Frühstück (wollt ich eh nicht) kostet extra. Und alles nicht gerade billig. Das Personal spricht auch nicht besonders gut englisch, das sollte bei einem Hotel dieser Kategorie anders sein.
Very convenient location right next to Osaka station. I was staying on business and it was a very basic hotel - would recommend more for travellers/backpackers.
The location is great! Just right next to the train station and with the bus interchange you can go to many different locations, including the airports via the airport limousine. Overall its been a good deal, but if you don't mind walking 5 more min, you can get better value for your money in the Hotel New Hankyu ANNEX, which is run by the same company, yet offers rooms that are cleaner, newer and the ANNEX hotel overall is more quiet, not to mention you can safe around 1000 JPY per room. I found the Hotel New Hankyu (not ANNEX) a bit too noisy and I was unlucky with the view and even though it was a non-smoking room, I got a fair dosage of cold smoke thru the aircon system.
This is the best location hotel in Osaka, Hotel located in young fasionable area in Umeda, direct access from Midosuji underground and Hankyu Umeda line which can direct to Kyoto, Nara, Kobe of major sightseeing city 30min. Many nice restaurants in the hotel and outside hotel. Most enjoying things is that Largest electrice depatment store in front of Hotel and fasion department. Nothing
das empfangs(!)-personal war sehr höflich und zuvorkommend und bei unseren vielen /teilweise unnützen fragen) sehr hilfreich. very helpful and attentive staff (in the lobby) sauberkeit war nicht vorhanden!!! einfach inakzeptabvel für irgendein Hotel.staub, haare, abgenutzte möbel, sogar schimmel an der klimaaanlage (wer das nicht glaubt kann mich nach fotos fragen!!). auserdem war nach der lobby die englishkompetenz erschöpft. wenn man auf english mit wem sprechen will und jemand zum zimmer kommt, sollte der auch englisch sprechen und nicht nur japanisch. auserdem muss man für den pool und fitness bereich extra bezahlen und die öffnunghszeiten von flyer und realität stimmten nicht überein. no cleanliness (mold, dust, old decor, stains, hair!!)(got pictures if needed), no english, extra fees for pool and internet
Alle Zusatzleitungen wie z.B Schwimmbad wurde extra mit ca 16€ pro Tag und Person berechnet
how all the staff were willing to help at all hours of the day and their english was superb!
Great location for a great hotel Wifi not complimentary. At a rate of $17/day I think it is too expensive...
Location is great! Front desk staff always has trouble with reservation. I've stayed here several times and it's always a problem at check-in.
Friendly staff, excellent service, not to expensive, great loacation
The location was great and the breakfast was excellent. No free wi-fi, and the fee to conect to the internet was such a rip off!!
Friendly staff, great lounge on the 35th with live music.
Although the chapel on the 22nd floor was a little kitschy, the hotel was grand, clean, and had great views over the city. It was difficult to find the entrance the first time. The is a subtle entrance where you take an elevator up to the main lobby on the 22nd floor.
Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!
Excellent service from Concierge and front desk staff. Convenient location to OCAT, JR Namba Station and local subway lines. Walking distance to Dotombori, Shimsaibashi, and other shopping streets. Good local restaurants in alley ways close by.
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
When you arrive at Universal City, you simply have exit the station and you are less than a minute from the hotel. Then to make it better, you are just across the from the park. Food, staff, and area were great. Bed a little hard, it is to be expected. Very easy to get to the aquarium and huge ferris wheel (only 10 mintues by ferry, which is across the street). Truly enjoyed the hotel and because of this, we were able to enjoy our time in Osaka.
The location can't be beat if Universal Studios is your destination. It is also right next to the Universal City train station. The lobby is grand and swanky - reminded me of the recent Great Gatsby film. You can buy your Universal Studios tickets and Express Passes at a desk in the lobby. We were not able to check in early, but they did hold our bags, and even delivered them to the room when we came back at check-in time. The breakfast buffet is expensive; it is not included in the room price.
+ Stayed in the 41st floor of the hotel... Amazing view. + A/C button on the control panel near the beds was also a heater! (Warm & toasty) + Was always greeted with a nicely made bed and replenished amenities. Drank roasted green tea every morning during my stay. + Convenient location! JR and subway lines are a short walk away from the airport! + Remember to check the drawers! I missed out on wearing a hotel yukata to sleep. + Shampoo, conditioner, and body soap, as well as other amenities included in the room. + Comfortable beds! - I paid a price that was a little higher than advertised. However, the price is still good and I wouldn't mind staying here again!
The staff was very friendly and accommodating. It was clean and quiet. The room was disappointing. The beds were very hard and the room was all the way on the other side of the building away from the elevators.
Conveniently located by the subway station Friendly, English speaking front desk Great lobby and hotel facilities You get what you paid for! The hotel lobby was so nice that I was very disappointed when I got to my room. The carpet was sticky and towels were stiff. The room was pretty run down and I felt like it was not the same vibe I got from the hotel lobby. However, for how much I paid, it was well worth the location.
Property is nice great staff. Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.
Free bus to station partly compensated for distance. Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.
While it is a little removed from the main streets of Osaka, it is within walking distance to many places to eat. We loved the traditional bathrooms. Seems a little far from main streets that have attractions, bus/ train options and food. This is a plus for quiet though.