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Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
God breakfast. Friendly staff. good parking. ground floor room with patio. nice and quiet. Room was just a bit small. But nice and cozy.
Clean, and comfy beds. Breakfast provided
Clean Friendly Staff Noisy location Small rooms Need updates
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
All the individuals who work there we're fantastic! From the valet to front desk to the steakhouse restaurant! I was able to get a really good deal on one of the hotel.com websites, otherwise I would not have been able to stay at the Ritz! My friends and I were treated like royality...a huge shout out especially to Steven!!!! He is at the steakhouse restaurant and was PERFECT!!!! Thank you. Everything was perfect!
Love the resort itself and the staff Didn't like the bed, too aoft
The staff was outstandingly gracious. The spa was wonderfull,n and the staff excellent. Ww would rate the food as mediocre. In particular, our $500 bill for 4 at The Edge Steakhouse was out of line for the quality of the dinner. The service matched. Upon returning to our room at 3 PM it has not been made up. Disappointing.
Very quite. Staff very helpful. Close to El Paseo which was great for me. Needs major remodel.
Peaceful, clean and relaxing Staff weren't too knowledgeable about their resort
Only Pool Room is really dirty and has smoking smell
Staff room and pool. Location of room. Too loud above. Tile floor above was loud.
The studio where I stayed (292) was amazing, very comfortable and large, huge tv, great bed, nice kitchen and bathroom, loved it. Nothing
I enjoyed the little river that ran in the patio area. the lighting in the bathroom mirror area was not as bright.
This guest did not leave comments about this hotel.
The room had most all amenities as if you were at home. Clean facility and friendly staff. Very reasonable rates The air conditioner in the room was weak and had a hard time keeping the room cool. The bed sagged in the middle.
This guest did not leave comments about this hotel.
People on staff and the room Yes, the pool was cold. And the workout room was poorly set up and some of the equipment was not working. When we asked about a plug, we were told it would be attended to, but it never was.
This guest did not leave comments about this hotel.
This hotel had 15 tennis courts that were very active. This is an older resort which had been modernized.
This place was amazing! We just wanted to get away for a night for my boyfriends birthday. We layed by the pool and had drinks, had dinner, gambled, and had a great time. We can't wait to go back!! By the way, our room was AMAZING! We got a balcony room which was great, plus the king bed was a Cal King. Luxury!
Location and facilities were a value for price paid.
Room was very quiet and comfortable. Room service was great and fast. Very large room with wonderfull bathroom. Since I got a good deal on my room they stuck me in one with a wall as my view. I asked to change and they said no. I don't think they were that busy. Not very friendly when I was asking. I was very disappointed and it seemed like they were upset that I got a good deal on the room.
The room was large with a nice view on the 12th floor. The bathroom had a large bathtub My wife enjoyed. The food was excellent But a little high price. The food was expensive.
great hotel, very satisfied, great prices on food and drink , little bit less expensive than most 4 star hotels
Very clean Bathroom doors-- check in time till 4:00
My favorite resort and retreat.
Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
The customer service was top notch!
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Fun pool! Great family hotel.
Great service Room was not cleaned when we checked in had to call and ask for it to be cleaned again
Rooms are great, comfortable, and clean. Setting is fantastic against the hills Smoking! Had balcony open at night, people below were smoking on their baloney at 5 am. Woken up from deep sleep by smoky room, and was in queen bed furthest from opening. Later informed front desk so not to get hit with cleaning fee, was told it's ok, No fee unless actually caught in the act. Clerk was unconcerned about the incident. Is smoking allowed on balconies? Oh no, smoking isn't allowed anywhere. Well, it ruined the night. She didn't get it...
This place is great during an off season or during the middle of the week but it gets packed like any other place on the weekend or holidays.
Nice room. Clean. Refrigerator in room kept turning on throughout the night and rattled so it was hard to sleep.
Great amenities and hotel restaurants. Parking listed for free, ended up $30. Okay though considering the value.
The several pools
My wife and I are 24 and 27 and we've stayed here multiple times. We love the fact that there is a seperate adult only pool and overall the hotel is very quiet. The rooms are spacious with large bathrooms and the decor is newer and clean. The two things we did not like are the parking and prices of food at the pool. You HAVE to pay for parking whether self of valet... And the food at the pool was pretty outrageous... Very convenient and delicious, but outrageous.
room size waterslide happened to be closed during our trip (the hotel did bring in a temporary bounce house with water though)
The employees were some of the nicest I've experienced anywhere. From the valet, front desk, and wait staff at the pools and restaurants. We got upgraded without asking. I'll definitely be back. I get that hotels have resort fees now, but at least tell me what it's for. The only thing I could figure out was that it included a couple bottles of Dasani. And $27 for overnight valet parking? Yikes. It's Indian Wells, not NYC.
What you would expect from Hyatt.
Access . Valet. Front desk check in !!! Tooo slow. Lacks clarity. !!! Room. Smaller than I expected for 800 a night. No mini bar no real sence of luxury. Blinds fell off needed menatainance !!!!!! This was not the expected result for me. I stay in expensive rooms all the time. This one was not that great I couldn't sleep. Penthouse room 5221 .. I was there match 5th.
I like the different options for dining and activities. The room service was guaranteed in 30 mins which was great. The staff were all friendly and everything was open til the late hour. Our room was not ready and we had to wait around. The pool area needs more cleaning especially after a big rush.
The people are so friendly and accommodating! From Jonathan who checked us in to Danny at Valet and Michael the butler. They made my friend's Birthday so very memorable and had champagne for us the first night and left cupcakes when we got back the second night. The rooms could have been cleaned better. There was a roach in the room the whole weekend,even after they came to clean that first morning. Otherwise the service was exceptional, I will tell everyone about it.
The Restaurant and Adult Pool, the outdoor lounge and music at night. The housekeeping staff is completely incompetent. The beds were made with sheets to small for the bed, they rolled up during the night, very uncomfortable. Multiple complaints were met with acknowledgement, but nothing was done about it. VERY DISAPPOINTING!!!!!
Gebäude heruntergekommen Aufzüge riechen komisch und funktionieren nicht gut Die Handtücher waren dreckig Badezimmer mit Armaturen angeschlagen zwei Lampen ohne Glühbirnen
sehr schöne Zimmer, tolle Poolanlage, sehr weitläufig. Ist eine riesige Anlage aber sehr geschmackvoll und durchdesignt. Wo in Zimmern gegessen werden darf, bleiben Verschmutzungen nicht aus. Wie überall in den USA wurden diese leider nicht richtig gesäubert. Grundsauberkeit ist aber ok!!
Geschichte des Hotels und Cocktails war schön. Das Zimmer war schön eingerichtet und sauber, mit Ausnahme von Fenstern. Wir haben den vollen Preis bezahlt und Sie bekamen ein Zimmer mit Blick zum Pool. Buchen Sie im Voraus bei günstigen Preisen und Sie bekommen die Garden Villas alias Aussicht zum Parkplatz. Fenster sind wahrscheinlich 2 Jahre nicht mehr gereinigt worden Viel Glück dabei einen Sonnenschirm am Pool zu finden. Entweder Sie bezahlen Sie $500 für eine private Cabana oder brennen in der Sonne kostenlos.
Nice open patio. Hummingbirds everywhere. If I knew my room was at the foot of the staircase I would have said no way. Now I know to ask.
cool vibe. Seems like a great place to party. colorful. el jefe was el overpriced. we live in LA so we shouldn't have been surprised by the prices, and were still shocked by the lack of value.
Great facial and good pool scene. The room service was yummy and super fast. The elevator broke the day we got there. Things in certain areas looked run down.
Great simple easy looks fantastic!
Very trendy place. I enjoyed the ambiance and the pool party. It's a great place for a younger crowd.
HUGE rooms. HUUUUGE. I was amazed at the size. Didn't really matter that we were on the street side with no view, rooms were comfortable, beds were nice, and the AC (most important) was functional. Nice and helpful front desk staff. And the colorful decor is truly adorable and very picturesque. Pool area was much more Vegas-y than I had anticipated. (If I had read the other reviews, I probably would've been less surprised.) Was hoping for a more chill, read by the pool, sip a cocktail kind of weekend, but it was a legit party and pool was kinda cloudy/yucky from so many people.
I liked the look of the place all the bright colors While I was asleep my husband woke up to find bugs in our bed! We told the front desk and they offered us new sheets we left and when we called the manager Anna she was dismissive and rude!
Nothing stands out The pool is murky. They absolutely should not allow pool goers that are not staying at the hotel. Drain the pool & start over! The rooms are NOT "suites". Also, what defines boutique? The colors are cool, the concept was executed but the staff & locals that frequent the pool are not keeping it classy.
The concierge, Lynne, made our stay special! She is super friendly, accommodating and thoughtful. The hotel has everything you need! Pool and oustside activities were very resort-like, and the bar/restaurant on site was perfect for a happy hour start to our night out! Our next stay we plan on using their gym and cruisers to explore PS. Also loved the Buz Bus stop right outside front door. Had a great stay and will be back!
The Saguaro personifies Palm Springs- the colors, atmosphere, overall vibe. 2 of my girlfriends and I used it as a home base for the weekend, during which we had several parties to attend. It's location makes it prime, the deal we got on Kayak was uncomparable with the other 4 stars in the area. Clean, spacious, love the fridge in the room! Pool of course, is top 3 in the city. Also, EL JEFE has some of the most delish and forward thinking cuisine in town. At a reasonable price! I would eat there even without the convenience of staying there....goat cheese wrapped in eggplant? YES PLEASE Elevator was down in our tower during our stay, which was the only downside to our stay- lugging our bags to the 3rd floor during the hottest day of the week sucked, but luckily we are able-bodied and unbothered, may not have been as easily overlooked by older clients or clients with kids. We were told it was being fixed,hopefully soon!
Still got that retro funky sense of style. Great pool (DJ was really good). Still more affordable than other hip spots around. Spacious, simple rooms. Hotel staff was super helpful. Almost never any towels available at the pool. Drink service at the pool was dodgy at best. The hotel bar closed at 11:00pm on a Saturday night (had to do a Ralphs run for beer). Construction going on. Kids running around.
The bar closing at 11 PM was rather frustrating when we were trying to get together as a group and catch up with people