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The very friendly stuff & the location for ski Maybe a little change in breakfast
Very nice, clean hotel. The staff was friendly too. The room however was terribly cold.
I liked the position of the hotel, literally in the foot of the mountain. A 3 minute walk and you're in the ski piste ready to start skiing. The hotel in itself is picturesque and stunning especially when covered with snow. I believe that most of the rooms are for sale or already owned, therefore only the locals and very few foreign tourists use this hotel. So not alot of stuff going on in the evenings.
Value for money, good location, good restaurant, plenty space in lobby, bus to the ski center. Heating in the rooms - imediately- now-
Decor was interesting and room good size The spa was not open !!! This is what we went for!!. Outside of building in need of renovation
The support from booking dot com as we had so many problems on arrival. They made sure we were transferred to appropriate accommodation and negotiated a refund. On arrival our chalet had not been kept for us - we were given a room in an unaired deserted hotel (completely unstaffed) - the kitchen was not appropriately equipped and the hot water ran out half way through the first shower. The second day we were given the chalet booked. It was very basic and stairs up to the bedrooms were difficult to negotiate. The kitchen was lacking even the most basic equipment (a knife or wooden spoon) and the cooker was a single burner that gave out limited heat. The shower never reached hotter than tepid.
I liked everything, beside the cold chilly air in the rooms during the evenings. So, please, take a small heater before you leave home. No.
The location is excellent, and the comfort is good. I recomended this hotel for a pleasant vacantion on the mountain.
Very romantic. Wonderful view from the cottage. Excellent conditions for the accomodation, everything above expectations. Great price.
I did like it but the breakfast was not buffet
Nature, Friendly staff, good breakfast, spa jaccuzi was out of order for 4 days
The apartment is large for a family with 2 children. The restaurant was open at all times, and the food was really good. It was even possible to order food at the restaurant and have it delivered at the apartment. The heating system was not on during the day, only in the late afternoon and evening. Although we were provided with some extra heaters, it still felt cold during the day. The evenings were ok.
Very nice staff.Good location about 500 m. from the ski piste. Clean, big and comfortable room. Very good spa facilities in the price.I will go again to this hotel
IT was very clean and the room was very spacious with all needed appliances. The staff was very nice and responsive. We were not informed prior our arrival that the restaurant and the Swimming pool, SatTV and heating do not work outside of the ski season so we had to go to the near town to get some food and drinks. The hotel is reachable ony by car and if we didn't have a car we would have to walk about 3-4 km to the Pamporovo resourt to find a place to eat. If we new that facilities do not work at this time we would not have chosen this hotel. It made our stay not so pleasant.
location in a forested area; comfortable room; minibar reasonably priced; free parking; very quiet environment, good site for exploring the Rhodopen mountains. breakfast started much later than announced, causing waste of time in planned day activity; did not provide buffet breakfast, as advertised, during the week, only during the weekend.
Good location. Better services in general, more polite receptionist. There are no double beds in this hotel, only single beds! This does not come very handy with couples.
easy access to all sports facillities. We enjoyed shopping and the good prices. Breakfast is great.The night life within the hotel area is fantastic. Too much smoke in bars and restaurants.It is very unpleasant for nonsmokers and especialy for the children. The reception personel is not sufficient and results in huge delays.
Central location Hot water, repair of the windows and internet access while I am in my room