Radisson Hotel Phoenix Airport, Phoenix, AZ

Sad face

Positiv: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce

Positiv: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.

Negativ: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.

Positiv: I loved the bed

Negativ: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.