Mietwagen in Phoenix

Positiv: Drop off easy. Pick up terrible.

Negativ: Counter person at pick up in airport was not one bit helpful after he told us we booked pick up at a different Avis office 30 mins away. Next he told us that office was closed for the day. Said he could not help and to call Uber for ride to hotel. Called help number later that day, no help either.

Positiv: Easy drop off

Negativ: Car interior had candy wrappers everywhere and sticky smears on trim.

Positiv: The staff member at the rental counter was very friendly. There was no line.

Negativ: The car was dirty. There was a half-eaten granola bar stuffed in one of the cup holders. We did not get an electronic key so we had to lock the car manually from the inside. We needed to call the rental counter and waited on hold for 45 minutes before we gave up. It took 90 minutes to get the car.

Promised a refund and got 20$ back.

Negativ: The car had a speed cap on it and I was driving from one state to another. I couldn't speed up with large semi's were merging onto the interstate and could not go with the flow of traffic. I had to drive this way for 3.5 hours before reaching the nearest Avis in Yuma. There they told me to switch cars but then said they didn't have any cars left for rental. When they couldn't reverse the speed cap on my car they somehow found another car available and I was able to take that one the rest of my way. I was promised a refund on my rental and I got 20$ back on an over 200$ rental. Not only was it very unsafe and an inconvenience, but I missed getting to California by my deadline by over an hour. Would never recommend this to anyone.

Negativ: Same stuff

Careful for surprise charges at pickup

Negativ: Rental location I picked was closed when I arrived so I had to rent from the airport where they charged me a 15.5% tax and tons of extra fees, almost doubling my rental cost. They went on to tell me there was nothing they could do about it and blamed the airport and state of Arizona.