Mietwagen in Phoenix

Just Okay

Positiv: The car wasn't the best, but it wasn't the worst I've ever rented either.

Negativ: The people at the desk were very, very sales-y and tried to be sneaky about selling the coverage. I rent a lot of cars so I could tell what they were doing, but I didn't appreciate them trying to sneak extra charges in there while making it sound like they weren't. A lot of other places were sold out at the airport I was in, so I went with them, but I'll definitely be more careful to book my cars in advance from a more reputable company.

Positiv: The car was fine and what I reserved.

Negativ: I waited for 24 minutes for a counter attendant when I picked up the car (I timed it) and then was badgered about adding the additional fuel cost by the guy. He demanded to know why I didn't want to add the fuel to my charges. He was very rude.

Crappy service

Positiv: Nothing

Negativ: They tried to charge me a $150.00 for 2 hours

Positiv: Newer car

Negativ: Cleanliness

Very poor

Negativ: Upon arrival at Advantage, there were 20 people ahead of me in line and 20 people came behind me. I waited in line for 40 minutes in order to reach the front desk and pick up my car. This made me late for my meeting, the point of flying in to Phoenix. I would never use Advantage again. I will probably not use Kayak to help me rent a car in future.

Not worth the wait

Positiv: My car was very clean, worked fine, and had low mileage. They even gave me a bigger car than I had reserved and didn't charge me extra for it.

Negativ: It took me an hour to get through the (not particularly long) line to pick up the car. Rental center employees were pleasant but INCREDIBLY slow and inefficient. This was in the middle of the day on a Saturday. And despite more agents coming out to work the desk, it didn't get any faster. The money I saved was not worth the agonizing wait.

Negativ: Employees in phx unprofessional

No car available and I had a confirmed reservation!!

Negativ: Never completed the reservation because o didn't receive a car from Alamo. They suck!

Positiv: N/A

Negativ: they charged me for two days instead of one day. I did mention it to them and they said that I was an hour late. I hit traffic. As they were not changing the fee,I would expect them to say they are going to charge a 2nd day so I could technically keep the car. Service overall was disappointing.

Wait time terrible

Negativ: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do

Tricked into rental far from airport -- $40 cab ri

Positiv: Nice new Malibu

Negativ: The Malibu first had a probelm with the key fob, so one day I could not lock, unlock or start the vehicle. The Avis emergency road service line was able to talk me through how to cope with this. Later, we had a slow leak in a tire, so we had to drive to an airport 30 minutes away to swap it for another car. Getting in touch with a specific Avis dealer to see if they could handle this was a nightmare. We never did manage to get through the phone system to a human. I had requested a rental at the PHX airport, and what we found on arrival was that the rental agency was a $40 cab ride away! I felt we had been suckered.

The wrong location !

Negativ: The one labelled as Sky Harbor Airport Avis was not the airport rental location, it was downtown. This was not mentioned when booking. Got on the car rental shuttle (as you would expect to), and taken to the airport Avis, only to be told there was not reservation for me there. I had to either get a taxi to the downtown Avis, or get a new booking, which is what I did, but it was $100 more expensive, due mainly to higher tax rates per the Avis agent. Very misleading by KAYAK !!!

Negativ: Car was not super clean and had a very strong smell. Like someone dumped a bottle of Goo Gone in there. Had to drive with Windows open most of time

Negativ: Did not assist me when I complained about a shaking vehicle, and in fact try to charge me for the tow, plus they did not accomadate me when i try to do a vehicle exchange.

Positiv: Fast service, easy pickup and drop off

Negativ: Car assigned had few common amenities (No remote locking, only one door had an outside lock). Also, I pitched rental insurance on Kayak when making the reservation, but was told by Budget that they do not accept I aurance purchased outside of their offices, so they would not be able to honor it.

Positiv: The Grand Cherokee was great.

Negativ: Our oil change came on in the middle of our trip NOT GOOD!

Paid an extra $25 to deal with confused employees

Positiv: The car was great, a Buick Lacrosse. No problem with the vehicle.

Negativ: I purchased the "door-to-door" service at the sales counter for an extra $25 bucks. I was told I just needed to "turn on your flashers when you bring the car back, and we'll drive you to the airport. No shuttle bus" When I arrived to return the car, I did everything as instructed and exactly ZERO employees knew what to do. We sat in the Arizona heat for 25 minutes waiting for them to figure out how to get us to the airport. Other than that, everything else went as expected. Nothing over-the-top great about the transaction.

Car smelled like urine

Positiv: Easy pick up and drop off

Negativ: Car smelled like urine

Broken car

Positiv: Nothing

Negativ: Car broke down

Negativ: Waited in line for car for an hour. Then first car's door didn't work. Got another car that was not cleaned inside.

Negativ: The windshield was very dirty which made it difficult to see at night.

Positiv: The car was clean and well maintained.

Negativ: The price ended up being twice what was advertised on Kayak. The agent at the counter charged my card and finished out my ticket before even explaining the charges. When I asked about them, he was unable to satisfactorily explain them. I felt like my questions weren't important and the agent wasn't prepared to answer them.

Shitty

Positiv: Nothing

Negativ: Everything. Seriously the line was so long I went to Hertz..

Deceived

Positiv: Customer Service

Negativ: The experience with Kayak was not a good one. I won't be using them again.

Unacceptable customer service

Positiv: N/a

Negativ: They didn't have my car for me at 6:00am when it was reserved. They told me to sit and wait for 2 hours because staff went home sick. I went next door to Enterprise and they helped me right out.

I wouldn't recommend

Positiv: Car was new and nice. Price was competitive.

Negativ: After a long flight the last thing you want to do is wait for a car. We had to wait in line for about 45 minutes and they ran out of cars right after we got ours. Can you imagine landing, waiting in line for 45 minutes and then being told, sorry, I know you have a reservation but we can't honor it. That happened to about twenty people that I saw.

Never again

Positiv: I liked the vehicle (Toyota Carola) and the gas mileage. However, i seldom rent a car and therefore would have liked someone to escort me to the vehicle and show me where things are on the dash etc. I couldn't open the trunk with the key button and didn't see the lever inside as it was too dark etc. I also had to haul my heavy suitcase into the trunk once I got it open by asking a passerby. That i would call poor customer service.!!!!

Negativ: the wait at the counter was horrible!! One and a half hour from entering the line to exiting the lot. If you have the lowest prices then you should expect long lines and have enough people at the 7 terminals to facilitate the crowd. when I entered there were at least 16 people in front of me and only 2 clerks at the counter!!!!! This is unexceptable!!

Ran out of cars despite reservation. Bait and switch.

Positiv: Thought the reservation price was great, except it did not materialize.

Negativ: We arrived at airport and counter was closed. Evidently they ran out of cars (despite a reservation made 2 months prior). Traveling at night with young children in tow we were directed to Dollar and were able to get a full size car at a rate $200 MORE than the rate on reservation. Rep from Dollar said this happens often. DO NOT reserve with them unless you want a hassle.

Negativ: The price went from 210 online up to 648 in person crazy.

You get what you pay for

Positiv: Dawn and the one gentleman working the desk kept apologizing for the delay. They were trying to communicate as much as possible.

Negativ: The airport lost power and although I understand it was beyond Foc's control; I waited in line well over an hour. Dawn and the other gentleman working the desk were very pleasant and kept apologizing. While I was being taken car of by Xisa (? Started with an X) who complained about being full from lunch and just wanted to take a nap. All the while trying to up sale me. I understand that is part of their job but not when Dawn and the other gentleman next to me are giving free upgrades and discounts. Upon returning the car, I had to wait in another line because the amount at return was more than my original reservation. I had to show them my email with the price they had to call someone, I had to wait for that someone to call back to get the adjustment. I was very annoyed with the whole situation.

3 1/2 wait

Positiv: Drop off

Negativ: It took 3 1/2 hours in a LONG line to wait on THURS in Phoenix for a car that ended up not being what I booked. Customer service was awful and tried to add in insurance I didn't need. Won't ever go back.

Terrible

Positiv: Nothing

Negativ: Was the only rental company with a line and it was about 30 people deep. Waited about 30 mins before I left and rented somewhere else. Would have waited 2 hours.

Positiv: The size of the gas tank

Negativ: Everything else. Also you charged my credit card for the full amount when it was supposed to be just the $150 hold.

Positiv: Car was the right size.

Negativ: Interior of the car was dirty, the car rattled excessively and made a honking sound ever time I started from a stoplight. The agent deceived me and chatged me exceasive fees for insuramce. Car definitely not worth the expense. Checkin was so slow. They need more agents on duty.

Ugh...

Positiv: I didn't have to wait for vehicle at pickup and turning in was easy.

Negativ: The car was in very poor condition. Very run down for a rental and the tires were very worn...which I didn't notice until well into my trip. Glad I didn't encounter any rain. I also did not like being charged for an early drop-off for turning in the car a day early when I told them before I ever got the car that I made a mistake on the reservation form-it wasn't like I changed my mind at the last minute or cancelled plans, they knew my return date before I ever got handed the keys.

No car available

Positiv: I didnt like anything

Negativ: Showed up for my reservation and they didn’t have the vehicle I had reserved. They wanted then to offer me a compact car for the same price which wasn’t acceptable le. After taking an Uber to the location the rental agency then told me that they wouldnt have a verhicle for me until the evening. I found the sitauation unacceptable and return with an Uber and no rental vehicle. Staff made no effort to deal with the situation. This location should be shut down. Called Hetz main line for customer service and registered a complaint. Nothing came of it. Over a week later I still dont have my moneys refunded that I paid in advance for the rental vehicle.

Look elsewhere. Advertised price $28. Actual price $60.

Positiv: Nice Car.

Negativ: Advertised price: $28 Final Price: $60 Ad is misleading and doesn't list fees, taxes, insurance.

Positiv: Agent was courteous and friendly

Negativ: Had to wait nearly 30 minutes for car to be ready Gas tank only quarter tank instead of fuel Vibration at freeway speeds (tire not balanced?) Low pressure warning light on tire; had to find place to get air (this improved vibration)

Positiv: Counter helpers were very nice

Negativ: Wasn't able to make it to the non airport location before they closed, and they weren't able to transfer my reservation to the airport since the airport was sold out of cars available for pre-reservation. But they were willing to cancel my reservation and offer me the price for a walk up car they did have available, at 4 times the cost of my original reservation.

Watch out for the pick up location!

Positiv: Standard Hertz experience

Negativ: I requested a car in Phoenix – silly me thought that meant Phoenix airport – it does not! it means Camelback location in town. Which I did not notice until I got the airport rental car location, and was told it was going to be 30 minute Uber ride over to pick up my car oh and by the way that location closes in 35 minutes Was also told when I got to that location that it was going to be an additional $50 charge to drop it off at the airport. So much for saving money on KAYAK.

Had to wait for car

Positiv: Car was clean and comfortable and a decent price.

Negativ: Even though we had a reservation, we had to wait an hour as there were no cars for us. We were actually luckier than other people as we got there before several others who had the same reservation time as us, but they ended up having to wait for several hours for a car.