Mietwagen am Flughafen Phoenix Phoenix-Mesa Gateway

Positiv: Nothing

Negativ: If you had cars available

Positiv: The pick up and drop off was at Phoenix Sky Harbor Airport. The key fob probably needs another battery. Wouldn't open the doors at times. Also no wind shield wiper fluid was in the car for the front window. After dropping off, the employee was really not friendly. No receipt was given plus felt a little racism but what can we do. Trump created more mess.

Negativ: Make sure the car services are in tact. No windshield wiper fluid for the front window and major problems with the key fob.

Positiv: Nothing, Reserved car not available, rude staff, and no immediate refund.

Negativ: Staff was rude and unhelpful, Reserved car but there were no cars available for the 40 or so people in line. Told us all to leave there were no cars available. Tried Hertz again in town the next day. Said they had a car. Took a taxi to downtown and were immediately told no cars available. Hours of my time, $100's of dollars in taxi's and still no rental car. Still trying to get my refund back for car I paid for and never got.

Positiv: Staff was half an hour late. Gas on my car was low and no one was available to help me. I have to drive to the garage and I got late for my appointment. Car was dirty. I returned the car full of gas even though I revived with a quarter of the tank. I was afraid that Hertz will charge me for the gas since I was not able to tell anyone.

Negativ: Clean car. Full gas. Employees on time.

Positiv: The price wasn't bad

Negativ: I rented the car at Sky Harbor, so never looked at the confirmation that somehow it ended up in Mesa, ugh! It wasn't until we lugged large suitcases and golf clubs onto/off the airport shuttle to the PHX car rental station, up and down the elevators, to the ticket counter when we found out - and they had NO cars to give us in exchange. We prepaid so didn't have a cancellation policy, so we were stuck having to call Uber (who showed up with a Prius of all things) who left because we could not even find them (asked several people where to go but were only told 'down the elevator')...did not know we had to walk another block or two with all the luggage back to the 'shuttle' parking lot!!! It cost us $50 for the Uber to Mesa and ended up at a condo unit FAR from the parking lot due to arriving 2 hours late. My husband has foot/leg issues and my back was dislocated from all the lugging...needless to say, it was therefore NOT easy to get in and out of a sedan and I did not get to golf. VERY POOR BOOKING EXPERIENCE!!!

Positiv: It was terrible

Negativ: They didn’t have my car that I reserved and didn’t give me my money back. Use Turo instead, it saved me this trip