Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
How clean the room was.
I enjoy stay at the Radission Phoenix-Airport North. It is so convinent to shopping. Hotel service is good. I'll come back again.
Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas Pool was fairly small
The hotel's proxsimity to the Airport. Also we wanted a hotel that offered first class accomadations which this hotel did for the most part. We are Seniors and we could not get the Bed real comfortable for us. We would have preferred a bed that would have a comfortable stationary mattress, not one that you had to try to form to your body.
The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid. The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.
A very nice hotel, would stay there again. On my stay at the hotel, the night lighting in the parking lot was not on. Unfortunitily I did not see the curb and fell injuring my left knee, straining my back and scraping my right elbo. After getting cleaned up my friend notified the desk on what happen. I also notified the desk on the way out the next morning, Instead of finishing our vacation we started for home,instead. 1. Fix lighting 2. Staff should have followed up better.
close to airport, free shuttle, very friendly stuff
For some reason the hotel had us booked for 25 Oct and not 25 Sept. This was resolved easily but somewhere along the line someone messed up!!!
nice big room; sleep number bed
Radisson Phoenix ticked all the boxes for our stay. It was adjacent to the airport, clean and comfortable.
Excellent location. Clean and the staff very nice
to take my plane it was so close from the airport
Nähe zum neuen öffentlichen Transportsystem Light Railway Der über booking com zugesicherte Preis wurde vom Hotel nicht eingehalten, sondern überzogen. Hierzu haben wir bereits mit booking.com Kontakt aufgenommen und um Regulierung gebeten. Wir bitten nochmal um Klärung mit dem Hotel und eine Rückantwort.
Sehr gute Lage zum Flugplatz, grosse Zimmer
Hilfsbereites Personal. WC verstopft und keine Service-Klingel
Die Mitarbeiter waren sehr zuvorkommend. Der Außenbereich sowie ganz besonders die Flurteppiche würden etwas mehr Pflege benötigen.
Sehr freundliches Personal Wireless Lan (WiFi) nur in der Lobby
Parking, fast check in out Kinder laut
Das Hotel war für den Preis eine super Unterkunft! Das Personal war freundlich und die Zimmer sehr groß und schön! Die vielen Pools und die Anlage war toll für Familien und zum Ausspannen! Das einzige Manko: sehr ab vom Schuss und deshalb ein bisschen schwer erreichbar!
Schöne Anlage, sehr gute (Hilton)Betten, engagierte MitarbeiterInnen etwas veraltet und ein wenig abgewohnt
Wir waren mit allem sehr zufrieden und wir wurden sogar noch überrascht. Kostenloser Wein von 17:00 bis 18:00 Uhr. Kostenlose Leihfahrräder. Kostenlose Snacks und Getränke. Wie Sie sehen, gibt es viele gratis Annehmlichkeiten. Ein paar Vorschläge: Ein paar mehr Fernsehprogramme wären toll. Einige Filmsender hätten wir uns gewünscht. Oder einen DVD-Player. Auf der tollen Dachterrasse gibt es diese Rattan-Liegen. Die fanden wir super, aber als Getränke bestellten, mussten wir feststellen, dass man diese dort nicht abstellen konnte. Ein kleiner Tisch in der Nähe wäre eine tolle Ergänzung.
Clean Bad neighborhood
For a short stay this place was perfect! I was staying for just a few hours to shower and get a little bit of sleep before our flight and this was a perfect place, especially for the price.
There was a blood stain on the bed cover.
Room was clean, everything worked, good to have a fridge, close to airport and complimentary shuttle to airport is a big plus. Complimentary breakfast not that good. Open campus and transients made it seem unsafe.
Nice rooms, nice pool, good security, close to airport, get on the shuttle 2 hours earlier even for domestic flights. Bad location in town, maybe under staffed as they weren't as helpful, breakfast was pretty low quality but edible just enough.
The location is not very good. The hotel is located in an area where there is abandoned buildings all around.
Close to airport. Comfortable motel. The area around the hotel is definitely sketchy.
Very close to the airport. Staff was friendly. The bed was huge but very squeaky. I couldn't move at all without sounding like I was getting it on...and I was there alone. They also put me right by the stairs and housecleaning supply closet...it was very loud outside the room most of the mornings/evenings.
price check-out staff member was rude to us.
Front desk agent was very nice, room was basic but comfortable. Unbeatable price. Shuttle to and from airport was on time and minutes away. If you just need a bed to sleep in for a few hours between flights I would stay here again. Stray hairs from the cleaning people, also forgot cleaning buckets in bathroom. Sheets had some small holes in them. There is nothing nearby. Took a cab to a better part of town to get dinner. Cabbie warned me this is a bad part of town and I should not walk anywhere as it's very unsafe (6'3" male).
Check in was fast, the room was very clean, staff was very helpful. Location
the room and bed were comfortable.. breakfast
Customer service was great!
Location, Clean Rooms, Excellent Beds, Good Internet. Homeless Begging right outside front doors.
Staff were not friendly .... injured myself while there and would not allow me temporary use of a wheelchair. Nothing in the vicinity of the hotel really.
It was a great experience from the front desk to the easy check out. Not really a factor if you're not a weekender but parking is truly disproportionate to the amount of rooms in the hotel. You will find that out the hard way if you find yourself staying on a Saturday night.
The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
walking distance to anything downtown; very clean; friendly staff; excellent bed no free wi-fi???? $17 parking????
Semi clean room Nothing open past 12, very much lack of knowledge of there "hotel" hour of operations, never had an opportunity to enjoy like food but like everything else there is somthing more rhat will stick with people at Tucson, for a life time
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
It's a nice place, bed was so good Nothing to complain about
We loved the many options of pools. Also, this was the best exercise facility ever! The staff were also very helpful and friendly.
The beds were comfortable. Front desk personnel were friendly and very helpful. The rooms are comfortable but a bit outdated. There was some confusion about my bill, but it was quickly cleared up. Overall the hotel was nice, but a bit dated though the amenities were lacking. Pool was gross - they didn't bother to skim it over 4 days if was there and there were tons of dead bugs including bees and a cockroach. Saturday morning they had no towels and weren't even trying to fix it. Maids entirely blocked the hallway with their carts and didn't bother to move to let us off the elevator. Lazy river is nice when it's not busy, but was very crowded on the weekends.
Nothing Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
The hotel was very kid friendly and beautiful. The river ranch was a blast. Our room was large with a great view. Our room was dirty. It didn't look like the bath tub had been cleaned at all. I had to rinse several hairs down the drain before I could even shower my kids. The carpet was absolutely terrible which became extremely noticeable once my 10 month old started crawling on it. The service was ok some of the staff was super friendly and helpful others were almost rude. All of that being said, I would still stay here again with high hopes of the room being a little cleaner.
Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
The pool was great! The pool staff was excellent and always around if you needed anything! We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Our overall stay was decent. Quiet, never any interruptions. What I didn't care for, the pool was absolutely disgusting. After taking a shower, we discovered our feet were dirty. We discovered it was the carpet making our feet black! Also dropped some jewelry between the bed and night stand, reached down to grab it and pulled back a handful of what appeared to be cookie crumbles..upon further review there was tons of food crumbs, some hair accessories and other items, that were not ours.
Staff was friendly. This was the dirtiest room I have ever stayed in. The carpets, doors, comforter, even one of the towels were dirty! The continental breakfast was a joke, and there were only 3 tables with hardly enough room for 6 people to be in there at a time. The neighborhood wasn't very nice, but I was trying to find something cheap within walking distance of the convention center. I walked it, but it was a bit of a hike. You get what you pay for, and at least I didn't pay much.
Close to the downtown area. Within a few minutes walk to ballpark, arena, and convention center
Bad Wi-fi condition, breakfast with minimum menu. If you are looking for relatively cheap accommodation, it's fine, but I still think I overpaid.
The staff was very kind and attentive.
Comfortable n cleanliness No comments.....
Great hotel with friendly staff. N/A
Facilities were great. Bed was very comfortable. It was a low of 32F the night I was there and the heater didn't work properly. I woke up much earlier than I wanted to freezing.
The hospitality. The cleanliness. Hard not to like anything.
I liked the quality of the bedding and the bed itself which allows one to adjust the firmness/softness of the matress. The room is uniquely decorated and expecially comfortable for male guests.
Was gone early and back late each day. Room was clean and the bed was comfortable. I had no problems.
Clean facility, could definitely tell its newer. Well put together rooms. Handy computer room which helped me book a return flight home. $15 for a mediocre cheeseburger. Small patio area, small pool area. No continental breakfast but instead a $14 breakfast buffet. Stuck us in a room next to the elevators which shook our room every 10 seconds all night long.
Room was exceptionally clean! First floor room.
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
The power going out in the morning and not being able to get ready for the day before time to take off.
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
Value for your buck. The heater didn't work, it was cold.
The air conditioner could of been colder even though we had it on 60. Overall we loved our stay
The included breakfast was good, as was the access to a computer and printer. We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.
Modern No hot Water and charged extra 25 dollars don't know why
The staff was very helpful and accommodating. I mean everyone I dealt with. The evening front desk clerk (big Guy-dark hair) was also particularly helpful and charming in a shy way. will definitely be back. the room bathroom could use a little updating
Facilities were very clean and updated recently. Pleasant staff. I accidentally left a travel bag in my room when checking out. This oversight was not discovered until I arrived home 130 miles away several hours later. Two problems: 1) their phone answering system was stuck in a loop, constantly repeating available options without connecting me with mgr on duty. I eventually connected with Reservations Clerk Christine who tried to be very helpful and took my information to file a report. 2) when I followed up with the mgr on duty 24hrs later, he inquired with Houskeeping and called me back saying nothing was found but he would keep an open file in case it was found. I have heard nothing since. Since I went directly home upon checking out of the hotel, there is no question of where I left the bag. This was very disappointing.
The bed was comfortable and quality of the room compared to the great price. I can smell smoke in the hallway from guests that were smoking in their rooms.
Staff is OK. Restaurant is reasonable priced w reasonable food and good staff At first they put me in a room that had a fan that made horrible noise. I went and asked for a different room, which I then got. The new room was better, but both of the rooms smelled of mildew, having a 'dirty sock' smell. This really bothered and basically affected my whole visit. I talked with some of my other business compatriots who stayed at a different 4-Point up in Tempe, and they had the same problem.
Staff was awesome all around. I felt very comfortable there Drunk guy passed out in stairwell in morning who I had to step over on my way to my class on my last morning. There were guys Erving loud motorcycles in parking lot at 2am
No complaints The only negative remark I have is they need light on there parking lot. They also need to pave the dirt road.
THE STAFF WAS HELPFUL AND ATTENTIVE, THE ROOM WAS GREAT AND SUPER CLEAN, VERY NICE HOTEL AND COMFY BEDS.
Beautiful balcony view and clean room. No ice machine on every floor.
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
How busy the pool area is with kids. I am not sure how they can help adults that are not traveling with kids but I'm sure they would be annoyed with the level of kid noise. I think the parents allow the kids too much freedom with little parent supervision even late at night. I feel they should have curfews for the kids. If you are seated over the bridge you must bring your shoes to the lazy river or your feet will be burned. I feel they should have more entrances to the lazy river to much congestion in one area
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
Grounds Family water park Requested newspaper three times - never received - front desk and "grand service" said that paper would be delivered as it was part of " resort fee" which I was required to pay Asked for creamers for coffee in room never delivered TV says you can check out via tv but cannot - line was half hour long Facility is nice but dated and worn Service in bar was understaffed, "free" appetizer (with two drink minimum) never arrived Mandatory $45.00 plus tax resort fee seems excessive considering poor service
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
rooms and Oasis waterpark menu choices for romm service a little limited
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).