Hotels in Encanto - Phoenix

Positiv:: Mein Mann war im Krankenhaus und die Lage war praktisch.

Positiv:: Der Preis

Negativ:: Ihr sollte eine soziale Stunde am Abend geben

Negativ:: Das Personal war super nett, höflich und hat schnell geholfen.

Positiv:: Das Personal ist sehr freundlich. Praktische Shuttles. Das Frühstück ist im Preis enthalten. Sauberes Zimmer und Lobby.

Negativ:: Das Bett war nicht sehr komfortabel. Unser Ausblick aus dem Fenster war auf ein fast food drive thru. der Kühlschrank auf dem Zimmer war ein bisschen laut

Positiv:: Das Zimmer war außergewöhnlich sauber!

Negativ:: Zimmer im ersten Stock.

Positiv:: Das Personal war freundlich, das Frühstück war großartig, wir werden wieder kommen. Super Mini Urlaub!

Positiv:: Sorry, I did not have breakfast. Place of business training provided meals!

Negativ:: There was not hot tub...

Positiv:: very good

Negativ:: nothing I can think up

Positiv:: Great breakfast, convenient location, everything needed

Negativ:: A little better bathroom cleaning

Positiv:: Surprisingly nice breakfast choices.

Positiv:: Very clean and comfortable. Variety of choices for breakfast.

Negativ:: The clerk was real blunt. No smile or greeting. Never gave me my total. I had to ask him.

Positiv:: This is my 4th time staying there and I love it The beds & pillows are so comfortable The pool was heated as promised The breakfast is very good

Negativ:: I like everything

Positiv:: Staff were very friendly and helpful. They were able to check us in a few hours early. Continental breakfast was great.

Positiv:: you allowed us to check in early which permitted us to rest and relax before the concert. You are located next to Light Rail so was able to quickly get downtown to arena for concert and return. Good sleep.

Negativ:: pool water tasted salty. Not sure if it was the chlorine or non-chlorine product you use.

Positiv:: good location

Negativ:: The front desk man was not helpful or pleasant. Garramin

Positiv:: Location is great. All was very clean. Staff was helpful and friendly. Breakfast was pretty good. Would stay here again.

Positiv:: The staff were very friendly from the front desk staff to the housekeepers. The complimentary breakfast and free parking were great amenities, as well.

Negativ:: I thought that the location would be a bit more central but it was not too bad of a commute to our intended destinations.

Positiv:: Location Breakfast Cleanliness

Negativ:: It took me about 30 minutes to check in, but the staff and booking were doing their best to help.

Positiv:: Sauber und günstige Lage

Negativ:: Nur eine leicht zugänglich und funktionierende Steckdose im Zimmer. Ich musste die Lampe ausziehen, um das Telefon zu laden. Langer Fußweg vom Parkplatz is zum Flügel des Hotels.

Positiv:: Location

Negativ:: Climate control. I had to use a space heater

Positiv:: I liked the cleanliness and the friendly staff

Negativ:: Mattress was really lumpy but overall the room was nice and clean

Positiv:: Location

Positiv:: Close to the metro station, and less than half an hour to the airport. Spacious room with fridge, microwave, coffee machine and very comfortable bed. Spotlessly clean. Excellent free WiFi throughout the property. Attractive pool area and fitness room. Very good buffet breakfast. Delightful, helpful staff. Good value for money.

Negativ:: The room was a bit gloomy and very dated in both decor and furnishings. The air-conditioning was unsatisfactory: it worked, but even when turned to the coldest setting the room was never quite as cool as I'd have liked it to be. No shower gel in the bathroom, only soap. The view from my room was of an electricity substation. The immediate neighbourhood is desolate (though not unsafe), with almost nothing within walking distance.

Positiv:: They put us on the 7th floor of the hotel with a nice view of the city. The room was very clean and comfortable. The front desk person was very friendly. Definitely worth more than the price I paid!

Positiv:: Clean, comfortable, great amenities, good food

Negativ:: Only one restaurant on site that wasn’t open for lunch; kind of far from everything

Negativ:: The distance to get to the room elevator

Positiv:: The person who checked me in last night, Luis, was particularly friendly, kind and helpful. His sense of humor was welcome at the end of a long day. The room was clean and comfortable.

Negativ:: Parking is a bit down the road, not far, but, you have to be prepared to walk.

Positiv:: All the staff we encountered were effortlessly welcoming, and did whatever they could to ensure we had a comfortable stay. I would absolutely stay here again.

Positiv:: The pool area was beautiful and location perfect just off the freeway and close to the airport.

Positiv:: I realized that I did not book the room with breakfast, when I asked the front desk explained this to me and gave me a comp for 2 breakfasts anyway. Thank you . Customer service goes a long way!!!

Negativ:: It was older, wonderful location, but the rugs were dirty and the fixtures in the bathrooms were outdated. Very clean and quiet, wonderful pool. The picture is misleading, it appears that the hotel is 20 stories tall but when you check in, its only 3.

Positiv:: Schönes Designhotel, geräumige Zimmer, besonders bequeme Betten. Metro - Station nicht weit entfernt, mit der man bequem nach Downtown, zu den Museen und zum Flughafen kommt. Hübsche Poolanlage unter hohen Palmen. Freundliches Personal. Köstliche frisch gemachte Omeletts mit Belag nach Wunsch zum Frühstück. Wir hatten ein Zimmer im 7. Stock mit tollem Blick auf die Camelbackmountains.

Negativ:: Die ständig laufende Lüftungsanlage ist in der Nacht ziemlich laut.

Positiv:: Das Zimmer war großartig. Bett bequem

Negativ:: Dusche hatte Schimmel Abdichtung. Muss renoviert werden

Positiv:: Das Personal war wirklich nett

Negativ:: Lärm! Lärm aus dem Flur

Positiv:: Das Personal war freundlich und hilfsbereit ... Die Zimmer waren großartig! Geschmackvoll und komfortabel

Positiv:: Close to hospital

Negativ:: Management decided to not extend my stay and gave no reason. There was no communication. Also there was a sewage problem. There was always toilet paper and urine in the toilet even though I flush all the time. I was on the first floor so I believe it was coming from higher up. The water lever would be low and there was a lot of paper in the toilet. The travel agent booked the handicap room when I told her I didn't need it. Maybe that was the problem? But communication would have helped but staff just said it was what they were told to do.

Positiv:: Room was very nice. Nice kitchenette.

Negativ:: Room was dusty. Especially under bed. I brought my cats and they ran under the dusty bed. Also kitchen chairs were very gross and stained. I didn’t use because of uncleanliness.

Positiv:: Everything was pleasant. I will stay here again.

Negativ:: I have no complaints.

Positiv:: Our room was larger than expected and the bed was very comfortable. It was 104 degrees outside during our stay and the AC kept our room at a cool 74 degrees. Plenty or room to hang your clothes and for toiletries.

Negativ:: This facility is intended for extended stays. We were there only two nights and didn't like having to go to the front desk for items we felt should already be in the room (i.e. coffee maker and coffee, cups and spoons)

Positiv:: Didn't get up in time for breakfast I bet they were delicious

Negativ:: They didn't have any pots and pans in stock but it's a great place to stay my family loved it staff. Was excellent

Positiv:: Good amount of space.

Negativ:: All good

Positiv:: The hotel staff was very professional

Negativ:: N/A

Positiv:: The location was great as well as the comfort of having everything ( microwave, refrigerator etc) in the room.

Negativ:: The breakfast could have been cooked better. The appliances were dated.

Positiv:: Great location

Negativ:: Everywhere I went even the elevators smelled like cigarettes alcohol and weed

Positiv:: The location

Negativ:: The smell in hallway . The room had one broken bed, the bathroom sink was missing the plug, the smoke alarm was disconnected and the linen on the bed was old it had small holes.

Positiv:: We were happily surprised at our accommodations. Upon checking in, we were greeted by the manager, who not only upgraded our room but also checked it to make sure it was ready for us. The staff was very kind, and the room was spacious and very clean. It was quiet and convenient to the hospital we were scheduled to be at. Thank you, Extended Stay staff!

Negativ:: Nothing negative to say!

Positiv:: Everything

Negativ:: I am impressed and thanks to Extended stay staff memeber. Just one thing i want to say if you guys can add little bit more variety in breakfast it will be owesome.

Positiv:: Great location just ten minutes from downtown. Very comfy beds and pillows, and excellent staff! All were very friendly, welcoming and professional.

Negativ:: My room smelled like moldy, wet carpet. The overall condition of the hotel is run down. Marks on the walls, stains in the tubs due to age, and elevators have graffiti. Restaurant is only in operation for breakfast, which is not included in your stay.

Positiv:: Staff was friendly

Negativ:: Had no hot water, walls in restroom dirty

Negativ:: Horrible location, old, run down. We were supposed to stay 4 nights, we stayed 1 and canceled the rest of our trip. Very disappointed.

Positiv:: Ver clean inside

Negativ:: The parking situation. Too hot to walk from the parking garage on the other side of another hotel to the Ramada.

Positiv:: It was close to Barrow Neurological Institute.

Negativ:: We were at the hotel due to having an appointment at Barrow Neurological Institute. The front desk staff at check in were clueless even though I had my confirmation page with reservation number printed out and had handed it to them. I had to give them alllll the information again verbally even though it was right there on the paper! The entire hotel stunk like dirty, hot, smoky, moldy filth. Carpets are absolutely filthy! No ice or vending on our floor even though there are wall placards saying Ice and Vending. The bathtub was peeling inside like the fake porcelain was coming up. The mini refrigerator did not work. Thankfully we brought our own cooler with ice and water. We feel the worse part is we had to go out to Wal-Mart at 8pm and buy a circulating fan just to be able to tolerate the stink and heat in the room! We turned the A.C. down to 50 and the room wouldn't get any cooler than 75!!!! We called the front desk and they said they couldn't help and that Phoenix is just hot. We know that we live in Kingman az! Horrible horrible horrible. Never again!

Positiv:: The breakfast

Negativ:: Our room

Negativ:: No blanket!, None available. No ice machine on floor. Had to go to different floors until one was found.

Positiv:: The property is older and ddefinately needs a face lift, but it was clean and the staff was friendly.

Negativ:: AC dripped (assuming condensation)

Positiv:: The staff was super nice, the rooms need updating. The toilet seat badly stained, machine with ice cream was out of order

Positiv:: No breakfast available and when we came down from our room both mornings the restaurant was closed. Location was a little shady but to be expected for the area.

Negativ:: I was charged for our stay TWICE and have been trying to get help getting my money back only to be called a liar by one of the receptionists at the front desk. I've been trying to get a hold of a manger for 3 days with no luck. On our second night, upon returning from our event, we went to get into our room and the keys wouldn't work. We had to go back down to the lobby to be told by the man who was playing video games at the front desk that it was because we had them near our phones. He did something to them and sent us on our way. We went back to our room on the 8th floor....only to find that our keys still didn't work. Having to go back to the lobby and bother the gaming employee, he finally took the time to actually check in the system. They only had our key set to work for one day even though we reserved for 2 days. SO DISAPPOINTED WITH OUR STAY HERE

Positiv:: The proximity to the metro rail made it super easy and cheap to get to and from the airport, only 2 bucks! Very friendly staff, they do serve hot buffet breakfast which was very good! It will cost you 6.95, Pay as you go. The beds are very comfortable and they keep the place clean. The are certainly trying to please with what they have.

Negativ:: They advertise on site restaurant and bar but they were both closed, not functioning. It was a good walk to any restaurant, but there is Walgreens right next door!

Negativ:: Not as advertised , there was no restaurant or bar. They did have a buffet style breakfast bar that cost.$7