Hotels in Downtown - Phoenix

Positiv:: Das gesamte Personal war sehr herzlich und freundlich.

Negativ:: Es gab keinen Ofen zum Backen.

Negativ:: Trash left from previous guest

Negativ:: Our room never got cool enough for us, even with the thermostat turned all the way down. It was not miserable, just warmer than we would have liked it

Positiv:: The location and the room was spacious and the kitchen was very nice.

Negativ:: There wasn’t anything I didn’t like about this place

Positiv:: The hotel was wonderful. It was very clean. The breakfast in the morning was great. We were right across the street from the basketball arena and a short walk to the baseball stadium. There are restaurants and stores nearby. The light rail was close and easy to get to. This hotel was great.

Positiv:: The breakfast was wonderful. The staff were exceptionally friendly and helpful.

Positiv:: Close to everything I needed

Positiv:: Location was great since I was going to a concert at the arena (block and a half away). Beautiful, roomy, nice breakfast.

Negativ:: That the price of the parking and taxes were not added into the price. Paid more then I liked but still enjoyed mine stay.

Positiv:: Lovely room Close to arena

Positiv:: Comfort

Negativ:: Price

Positiv:: There were a few problems with the check-in, but the staff quickly resolved them and made a room available. The hotel is very new and they are still working out some kinks, but the staff was very accommodating and professional. The kitchen stocked with basic cooking items and dishes was nice. The pool is small and the water and pool room were cold. A lot of the rooms have a great view of the mountains and city. The complementary breakfast has a nice selection of hot and cold items, and the seating area has booths with TVs, as well as tables and a counter area where you can plug in electronic devices and eat. The lobby is large and modern. Overall, it was a very enjoyable stay!

Positiv:: Excellent breakfast. About a 15-20 min walk to conference centre but easy walking.

Negativ:: Air conditioning-blasting but room was still quite warm (and it was above 90F outside every day)

Positiv:: Sauberkeit

Negativ:: Es dauerte ewig, bis der Zimmerservice kam... 2 Stunden später

Positiv:: Upscale and close to all venues in the downtown area hotel was really classy and staff is superb

Negativ:: No towels. Called 3 times to ask for them. Took 6 hours to finally get them. Called multiple times to get a shower chair. Not at all what was expected for this quality of hotel.

Positiv:: The space in the room was perfect. I loved the bathroom as well nice and spacious. The hotel designer did an excellent job. I loved the restaurants and the rooftop bar!!!! I will be coming back.

Negativ:: I have nothing negative to say about the hotel

Positiv:: The size and comfort of the bed and pillows

Positiv:: Very nice and very clean. Staff was great during check in.

Positiv:: Location was excellent for our purposes, down the street from Chase Field. Room was very well appointed, nice size, comfortable and clean. Loved the bathroom and shower. Staff was incredibly kind. Did not feel like a hotel.

Positiv:: Staff was superb and the room was well appointed.

Negativ:: No complaints

Positiv:: Staff

Negativ:: Parking

Negativ:: Parking $35 dollars really.

Positiv:: Close to what mattered

Negativ:: Nothing to here. Sweet time.

Positiv:: Very Friendly Staff......

Negativ:: No complaints

Positiv:: Incredible luxury hotel located in the heart of downtown! Amazing facilities and the staff went above and beyond to make sure our stay was so comfortable. Great value for the money! Will definitely stay here again.

Negativ:: Wish breakfast was included but Blue Hound serves up a great meal!

Positiv:: Valets were very good and the entire hotel staff was very nice and polite!

Negativ:: Need better access to restaurants

Positiv:: Die Lage war gut, direkt in Downtown und das Personal war sehr freundlich.

Negativ:: Höchstens ein 3 Sterne Hotel. Kein Safe auf dem Zimmer, aber an der Rezeption ist ein kleines Fach erhältlich. Preis war viel zu hoch für die Qualität des Hotels, aber leider war alles andere ausgebucht wegen Konferenzen.

Positiv:: Absolut grossartig. Tolles altes Gebäude. Super sauber; riesiges (!!) Zimmer mit grossem Bad; sehr gemütlich. Fantastischer Ausblick von der Rooftop Terrasse. Nettes Personal. Eines der besten Hotels überhaupt. Zentral in Downtown.

Negativ:: Auf keinen Fall Valet Parking für USD 32 pro Nacht nehmen. Es gibt in der Nähe (3 Minuten zu Fuss) Garagen wo es nur USD 14 kostet. Laundry Room im Hotel auch überteuert.

Positiv:: The staff were so welcoming and friendly. The hotel was beautiful and so close to the baseball stadium which was the reason for our trip. The room was very large, the bathroom was very spacious as well. The bed was very comfortable and we had a great nights sleep.

Negativ:: The room seemed to take a while to cool down and didn't get as cold as we would have liked, but everything else being so lovely made us forget about that.

Positiv:: Good location. Very professional staff.

Positiv:: Clean rooms

Negativ:: Small room Parking was a nightmare

Positiv:: Great location

Positiv:: The staff was extremely pleasant and helpful

Positiv:: This is a great place. A nicely renovated old building in a good location. Walking distance to the Diamondbacks stadium, good restaurants, beer bars, and interesting sites. The staff were wonderful and the restaurant in the corner of the lobby is great for a late night snack and drink.

Positiv:: 1930's era artdeco building very convenient to the Orpheum Theater, Symphony, Nook Kitchen on site has excellent cuisine, with city lights enhanced experience. Valet folks were friendly and helpful as were all staff.

Negativ:: Not really.

Positiv:: Great value for money. Good breakfast. Comfortable bed. Good central location.

Negativ:: Room was only cleaned once every two days. No kettle available in room. Cannot make international calls from hotel.

Positiv:: Everything was excellent. The free breakfast was very tasty and the server was fantastic. Perfect locate on for downtown concerts. Thanks.

Positiv:: Lage, Lage, Lage Kostenlose Parkmöglichkeit Kostenloses Frühstück Freundliches Personal

Negativ:: N/A

Positiv:: Wir hatten Tickets für Diamondbacks Spiel. In der Nähe wohnen.

Negativ:: Das Frühstück war in Ordnung. egal für die Türkei Würstchen.

Positiv:: Great staff who went out of their way to make our stay pleasant.

Negativ:: No negatives about this hotel!

Positiv:: Frühstück war super!

Positiv:: Spacious rooms and great location off highway

Negativ:: Elevator was too slow when we stayed

Positiv:: Sehr freundliches Personal, Ted war super freundlich und hilfsbereit. Geräumiges Zimmer gehobene Ausstattung. Außenpool und Fitnessraum vorhanden. Schnelles WLAN.

Negativ:: Einweg Geschirr beim Frühstück.

Positiv:: Staff were perfect no complain. Location perfect.

Negativ:: What I didn’t like is related to you booking.com I had an payment issue. Hotel tried the best to solve and I did try to contact you booking.com and there was no reaction. Was very disappointed. My money 256.400 omr equals to about 600$ Still been held by my bank not released.

Positiv:: Me and my family love the whole thing on your hotel. Thanks.

Negativ:: We don't have none that we didn't like.

Positiv:: The staff were just so helpful and amiable.

Negativ:: The property was great

Positiv:: The bed was perfect and we enjoyed the quiet setting. The desk clerk was a especially kind to us, offering to bring breakfast to our room since we had to leave very early. We really appreciated her extra effort’s.

Positiv:: First, very friendly staff. Ted checked us in and 8 hours later after returning from a concert he still remembered my name! The room was very spacious and impeccably clean. Comfortable beds too. Shuttle service saved us time and money. Free parking as well, where other nearby hotels charge $34 extra.

Negativ:: I can’t say one negative thing about this place.

Positiv:: Perfect stay. Great location to downtown Phoenix. Great comfortable room. Good breakfast. Friendly staff. Free parking and WiFi.

Negativ:: Nothing.

Positiv:: It had a lot of choices.

Negativ:: more times for the shuttle so people who are unfamiliar with the area have choices other than walking.

Positiv:: Staff at the front desk are awesome! Thank you guys! Comfortable beds and clean room. Good breakfast

Negativ:: Everything was good with the Hotel. Regarding Phoenix, the Temperature exceeded 114 F (46 C)! (mid July, it’s normal temperature in the area)

Positiv:: Freundliches Personal. Saubere Zimmer komfortables Bett. Leicht zu Fuß von der Innenstadt von Veranstaltungen

Negativ:: Parkmöglichkeiten verwirrend Struktur . Foggy Fenster .

Positiv:: Einfach ein- und Auschecken. Sehr sauberes Zimmer und ein komfortables Bett. Die Kissen sind auch unglaublich bequem!!

Positiv:: Das Personal war freundlich. Das Zimmer war sehr sauber. Ich war beeindruckt von der Sicherheit und der Ruhe der Zimmer. Sehr entspannend. In der Nähe von Chase Field. Wir werden auf jedem Fall wieder hier übernachten.

Positiv:: Lage, saubere Zimmer, ausgezeichnete Betten, guter Internetzugang.

Negativ:: bettelnde Obdachlose direkt vor dem Eingang.

Positiv:: Der Kundenservice war großartig!

Positiv:: Alles in der Innenstadt zu Fuß erreichbar; sehr sauber; freundliches Personal; ausgezeichnetes Bett

Negativ:: kein kostenloser Wi-fi? ? ?? $17 fürs parken? ? ??

Positiv:: Breakfast was fine. Good selection and great serving times in the club floor.

Positiv:: Bed was great

Positiv:: Location, cleanliness

Positiv:: Room service super accurate and punctual. Clean sheets and towels every day. Personal super nice and courteous.

Negativ:: The facilities (as gym, pool, etc) are a bit expensive, but good.

Positiv:: Top notch hotel! Outside bar & restaurant on 4th floor. Friendly & accomodating staff. Close to Chase field

Negativ:: Had to pay extra to park there. Could have offered a shuttle to Chase field.

Positiv:: The courtesy extended to us by all the staff.

Negativ:: I couldn’t find fault with anything!

Positiv:: Excellent all the way around

Positiv:: Cleanliness, bed comfort, beautiful bathrooms

Negativ:: Cold pool

Negativ:: The house cleaning staff forgot to stock my coffee, was kind of a bummer!

Negativ:: No soap Clock didn't work Had to wait in line for 15 minutes to check in at 4am Bath mat was dirty

Negativ:: The beds are way to small

Positiv:: I liked the location and how clean it was. Staff was helpful for the most part. I saw this hotel during a previous visit, and decided I would stay on my next visit. I was disappointed - especially coming off of a GREAT stay at a Marriott in Virginia. The room was quiet and clean.

Negativ:: Room service was expensive, especially considering there wasn't nothing else around after a certain hour. Paying for wi-fi, even rewards members? Doesn't this hotel cater to people attending conventions? The café had inconvenient hours, and that left the restaurant and room service as the only options for a quick bite. I was given a room with a view - only to get to the room and have to rearrange the furniture to get to the window to CLOSE it, never mind being able to enjoy the view. Housekeeping showed up before 8 AM on a Saturday morning! I thought I had communicated that I would be gone by 10 AM, but when I returned, the room had not been cleaned and they never returned. On checkout day, I had a 6 AM flight so when I went to check out (3:30 AM), I asked for a printed bill. They were unable to provide it because they were running "reports." When I informed the Desk Clerk that I wanted to see the bill so that I could clear up any issues while I was still in town her suggestion was that she would email it to me, and I could call their customer service number when I got home. I have no idea how that answered my request to view the bill right there. I had a question about a charge on the account (I suspected incidentals). So I requested that she at least confirm that it was a refundable incidentals charge - she couldn't. Evidently their computers can only do one thing at a time. I have NEVER had a hotel tell me they could not provide a bill when I requested it.