Hotels in South Mountain - Phoenix

Positiv:: Great clean room friendly staff

Negativ:: Elevator smelled like burning electrical

Positiv:: Wine and snacks with friendly staff

Negativ:: Gym was closed

Positiv:: MY WIFE WOKE UP WITH A SPIDER BITES ON HER NECK. . AND WE STARTED LOOKING TROUGH BEDD AND WE FOUND IT WE HAVE PICTURES. THAT WAD PRETTY DISAPOINTING and restroom wasent working. Properly

Negativ:: MY WIFE WOKE UP WITH A SPIDER BITES ON HER NECK. . AND WE STARTED LOOKING TROUGH BEDD AND WE FOUND IT WE HAVE PICTURES. THAT WAD PRETTY DISAPOINTING restroom wasent working properly

Positiv:: Staff was extremely friendly and helpful. Had a small problem with a toilet leak upon arrival - it was fixed immediately and with pleasure.

Negativ:: The breakfast and manager reception were not as good as we have had in the past.

Positiv:: The complimentary breakfast and light dinner. Courtesy staff especially Elise, she was so nice and helpful. Free shuttle was great also.

Positiv:: Norhing

Negativ:: The neighborhood.

Positiv:: Die Grösse des Raumes, das grosse Bett. die Möglichkeit zu kochen

Negativ:: Dass man das Frühstück selbst abräumen musste. Keine persönliche Bedienung beim Frühstück (Kaffee nachschenken, abräumen)

Positiv:: The breakfast and included fixings were very good. The staff prepped the food well and was well staffed. All very polite and friendly. The rooms well kept cleane and well stocked with the necessities and a replacement were always available. The exercise room was a nice bonus, well stocked with plenty of towels, water, and fresh hand wipes.

Negativ:: Not much of anything to complain about. I like the newspapers and fresh fruit kept in the dining room and near the front desk.

Positiv:: Praktische Lage nahe dem Flughafen gelegen, aber ruhig und komfortabel

Negativ:: Sehr laut. Konnte jeden hören in den Fluren und in den angrenzenden Zimmern

Positiv:: Super Preis-Leistungs -Verhältnis

Positiv:: Greasy

Negativ:: Eggs

Positiv:: Bed was comfy, loved the space in the room, and it was nice of the staff to ask if I needed a shuttle ti the airport.

Negativ:: Nothing, it was great.

Positiv:: The pool was nice and the staff was friendly.

Negativ:: dirty carpet.

Positiv:: Breakfast was great and staff very kind.

Negativ:: Cheetos in the floor when we checked in. Dated decor.

Positiv:: Staff was very friendly and helpful.

Negativ:: No ice machine on floor 2 or vending machine for drinks only at front desk.

Positiv:: Everything was so nice and clean bathroom was clean the we like it breakfast was good also

Negativ:: Everything

Positiv:: Great hotel, clean, great service, quality and service Staff all very friendly and helpful Good size rooms with excellent bathroom

Negativ:: Aircon unit in the room could have been a little quieter

Positiv:: Very close the airport, wonderful bed very comfortable!!! Clean!!!

Negativ:: No issues

Positiv:: handy for airport. good shuttle bus service. easy to use facilities of hilton next door

Negativ:: all ok

Positiv:: Breakfast was good

Negativ:: Air conditioner was loud coffee maker didn’t work

Positiv:: Easy to find. Good price. Close to airport

Negativ:: A little bit loud. At check-in, the new trainee probably could have used some assistance.

Positiv:: Very clean and comfy bed. Was very close to airport.

Negativ:: The advertisement doesn't tell you that the restaurant is not actually in the hotel but next door at another hotel. But it was close enough and shouldn't affect your decision to book.

Positiv:: Service and rooms

Positiv:: Room was good size and the beds were comfortable. Breakfast had a great variety and was very Good. 5 min shuttle to Sky Harbor airport.

Positiv:: The bed slept fantastic! Breakfast was great! Staff was very friendly and accommodating!

Negativ:: The carpet in the lobby and dining area needed cleaning.

Positiv:: overall good experience, staff was friendly, helpful and pleasant. no issues to be noted.

Negativ:: nothing that I can think of

Positiv:: Das Frühstück war

Positiv:: The price online was good.

Negativ:: The parking wasn’t great, not enough spots when we came back late from a night out (water park, movies, dinner with kids). The biggest issue was finding blood on a pillow in our room that didn’t belong to us and I took it down stairs to have it replaced but the night front desk guy just told me he’d let know housekeeping know in the morning so I asked for another pillow to which is was told there was nothing and he could give me a clean case instead... no thank you! That blood probably already soaked inside the stuffing. I was disappointed I wasn’t even offered another blanket to use as a pillow or even a couple extra towels inside a pillow case would be appeased me but even that wasn’t offered. When i went to check out in the morning to tell the clerk about my pillow since it was no longer in the room and I didn’t want to be mistaken to having taken it and charged for it but I was ignored. The dirty pillow really did make me question the entire cleanliness of the room, I mean it looked and smelled clean but I had blood on a pillow so it made me wonder what else was ignored in the cleaning process.

Positiv:: The room (222) smell bad like a work contractor after long hot day in phoenix.

Positiv:: The breakfast was really great

Positiv:: The bed was very comfortable.

Negativ:: Very small rooms. Rooms were outdated. Small tv

Positiv:: Kind staff

Negativ:: Enjoyed our stay.

Positiv:: Everything

Negativ:: Nothing

Positiv:: The only difficulty I had was that on the second night of my stay I was charged $20 for incidentals as I was the first night. I did have a total OF $12.00 CHARGED to my room and the balance of $8.00 was returned to my Debit card. I had NO charges on my

Negativ:: stay there were ho charges and yet the deposit of $20.00 was not returned to my account. Please correct this error and return the $20.00 to my debit card, Thank you for your assistance. Tom Halleran

Negativ:: Kosten für Essen und Getränke zu teuer

Negativ:: Bar schließt um 24.00 Uhr

Positiv:: Die Zimmer und der Oasis Wasserpark

Negativ:: Menu Auswahl beim Zimmerservice etwas begrenzt

Positiv:: Wunderschöne Aussicht vom Balkon und sauberes Zimmer.

Negativ:: Keine Eismaschine auf jeder Etage.

Positiv:: Die Anlagen waren wunderschön und in exzellentem Zustand. Die Zimmer sind groß und haben alles, was man braucht. Die Lage war ausgezeichnet. Der Fitnessraum war unglaublich!

Negativ:: Das Bett war nicht das bequemste, das ich in einem Hotel hatte. Vor allem für das Geld. Wie zu erwarten, der Essen-Service vor Ort ist sehr teuer. Hotelgebühr ist hoch und nicht optional - sie kriegen sie!

Positiv:: The water park and pools were great. Beautiful property, comfortable accommodations.

Negativ:: Nothing. Will be going again.

Positiv:: Hotel employee at the gift shop helped me with a very complicated situation. It completely couldve ruined my entire experience, but how she handled things made everything worth it. So thanks hotel employee! At the oasis gift shop

Negativ:: I felt very singled out in regards to leaving me a personal message that there is no late check out. Left me a voicemail. I had just checked in. Like wow.

Positiv:: The water park

Negativ:: We liked everything

Positiv:: It was ok kind of old needs updates room was Hot air was on 60 and was not cool

Negativ:: Workers alway using elevator not sure if it was near service area also no air in elevator

Positiv:: The suite was a perfect size for a family of 5 and the water park was way better than expected.

Positiv:: The water park

Negativ:: First off they stole all our water shoes , than we get into room & it looked like it hadn’t been clean there was clothes underwear disgusting

Positiv:: The water park

Negativ:: Food at the associated restaurants

Positiv:: Rooms were nice and clean.

Negativ:: Lobby staff was not helpful. Waterpark was disappointing.

Positiv:: Not much to like. Except the property had mature trees.

Negativ:: Staff service was shockingly bad. The property claimed there was an upgrade ... still old and dirty looking. Price of food was very high. They call this a resort ... more like a glorified hotel. Would not recommend this property ti anyone.

Positiv:: Big grounds

Negativ:: Staff rude. Did not tell where room was. Guests elderly but staff did not take them to room in cart. Did not explain amenities or location of pool etc. added several large and unexpected charges, in addition to resort fee. Felt like a total ripoff.

Positiv:: The Az Grand has decent room accommodations. It is a bit dated and could use a boost with the decor. The water park is really what you pay for. The park has a nice lazy river, a large slide, a smaller curvy slide and a good size pool. Staff was very, very accommodating. Kudos to the staff!!!

Negativ:: The Lobby restaurant was a disappointment at best, not at all meeting our expectations.

Positiv:: Quiet, recently renovated, several pools, water park onsite

Negativ:: Our suite felt and looked cheap (plastic sink, broken towel hanger, plastic balcony chairs), lower class clientele. Inadequate parking. Room service charges a fixed $5 plus 24% gratuity, and staff requests more on top. $50 daily resort charge for basic amenities like WiFi, coffee maker, newspaper.

Positiv:: their willingness to assist me

Negativ:: no

Positiv:: spacious room very comfortable

Negativ:: handicap bars not cleaned underneath where hands touch. Pool was not operable.

Positiv:: Nothing special.

Negativ:: Yes. We were deeply disappointed that the pool and spa were inoperative.

Positiv:: Everything was great

Negativ:: no

Positiv:: Comfortable bed, clean, quiet, well appointed room, restaurant on site, close to Phoenix Sky Harbor airport, shuttle service.

Negativ:: No

Positiv:: Easy to get to the airport.

Positiv:: Parking spot relative to entrance was outstanding for 4 days

Negativ:: Absolutely nothing to complain about.

Positiv:: Shuttle driver from airport was great

Negativ:: Front desk agent very short and Not friendly upon check in Bar happy hour appetizer were stale pizza and few pieces of cheese and few grapes...ordered a hamburger medium well and it came to us raw inside so we returned it Bar tender Not friendly Shuttle driver back to airport Not friendly Pool and jacuzzi with both closed, very disappointed as we were looking forward to swimming and not have to go to another hotel to swim..It was not advertised it was closed, had we have known it was temporarily closed we would Not have booked this hotel. Holiday Inn back in the day used to be a Great hotel. Now its is not and will not stay again with Holiday Inn. Very disappointed! I will go back to staying at Embassy Suites.

Positiv:: Clean updated look in the rooms

Negativ:: Shuttle to airport had broken AC

Positiv:: Staff was nice.

Negativ:: The toilet was too tall. I'm above average height and still could barely reach the floor with my toes.

Positiv:: The food service was nice.

Negativ:: Shuttle service was good option , hours started from 3 am, what if someone have flight at 3 am then they could never use the service.

Positiv:: I liked cleanliness of hotel. Quiet and restful place to stay. Check in was quick and staff was courteous. Location of this place is right where we need it to be, near I-10. Breakfast Buffet is Good

Negativ:: I have stayed here at least 5 times before, usually on way back to Texas from Disneyland. My kids always look forward to spending some time in the pool, .....But the pool was being worked on. I wish I had known this before, so I could have booked another hotel for this stay. Also Breakfast is always great, but waitress was not to helpful, coupon says to please leave a tip for her, but if she does not really help out should I really leave a tip (I did not, I ended up serving myself)