Renaissance Phoenix Downtown Hotel

Positiv: Great location, beautiful lobby/bar area, convienence of Starbucks location in lobby, excellent customer service from staff, wonderful room service, and high quality toiletries.

Negativ: Availablity of rooms (I paid & selected a King room, but only a double room was available at check-in), dirty bathroom/tub, musky room, AC unit did not work well, and bathroom does not include...

Positiv: Nettes Hotel in der Innenstadt in zentraler Lage. Schöne Zimmer mit richtigen Fenstern.

Negativ: Zimmer sehr dunkel. In der Bar gabs den Wein aus Wassergläsern - so noch nirgends erlebt.

Concierge Room

Positiv: Staff very friendly and helpful.

Negativ: The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.

Negativ: no bottled water after the first night.