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Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back. Construction
View of Mellon Arena because my son loves the Pittsburgh Penguins. At the starting line for Pittsburgh Marathon. They did not have parking available at the hotel (full). Expensive rooms. Also, was hoping for a late check out to shower after running marathon....hotel would not accomodate.
Friendly staff, speed of check-in and check-out, location noise level, slow elevators, pricey
Location is near all the bars and restaurant. Very close walk to Point Park . Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous. The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
The room was decent. The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
I liked a lot the bed and the shower. I did not like the location, it is not convenient for public transportation. I did not have a remote control for the TV set for a day (the staff could not find one). I asked for a bathrobe that was never delivered. The breakfast at the hotel is not good, and the buffet is simply terrible.
Die Lage des Hotels, die Größe und die Ausstattung des Zimmers. Obwohl im Preis inbegriffen, war es für die sonstigen Umstände eher ungewöhnlich das Frühstück von Plastik- und Papiergebinden zu konsumieren.
Leichter Zugang zu allem, kostenloses Parken
riesige Zimmer (ca. 70 m2), gratis parken, freier Internetzugang im Zimmer, Frühstück inclusive, alkoholfreie Getränke im Zimmer frei, sauber und ruhig.
Tolle Lage. Die Zimmerreinigungskraft ließ unsere Tür offen für einen ganzen Tag. Bis 22 Uhr hätte jeder reinlaufen und Computer stehlen können. Alles. Weit geöffnet. Laue Entschuldigung vom Manager. Er schien nicht sehr interessiert. Unsere 14-jährige hatte danach Angst dortzu übernachten. Dafür zahlte ich? ? ?? Nie mehr Marriott für uns.
The hotel was opened exactly one month when we checked in on New Year's Eve. We loved everything about this hotel. The room were clean....the staff was friendly...would recommend this hotel and will stay there again. There was noting to dislike about this hotel.
Beautiful hotel great location loved it. We will be staying here again For sure.
Great location and amenities. Room was very clean but common hallways and elevators not swept or cleaned on a regular basis. Too bad since it is a beautiful hotel.
Hotel very clean. Staff friendly and attentive. Free breakfast and 530 happy hour very good. Only complaint would be room is a little small but room if fine
The staff was so accommodating;nice,friendly,& went above and beyond to make our stay enjoyable. Kickback 5:30PM awesome! Free breakfast was delicious! Shampoo/conditioner/body-wash are in large dispensers hanging in the shower,very ingenious!
The staff, including the valet works, are the greatest asset the Drury Pittsburgh has by far. The decor feels homey, location feels secluded in the middle of downtown. The size of the rooms are my only deterrent, but I have not stayed in a suite yet.
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Amazingly helpful staff
People were great