Sandos Caracol Eco Experience Resort

Positiv: Excellent for kids, many activities and they can expend time with animals and nature. The Brazilian restaurant was good same for the tepanyaki

Negativ: Drinks were really bad, beach very rocky but you can go to the next sandos playacar and have a good time there. They have better food and drinks.

Positiv: The variety of food and restsurants

Negativ: That we weren't able to order room service like other rooms

Positiv: Extremely clean. Staff goes out of there way to make you comfortable.

Negativ: All inclusive restaurants were never opened. We tried to make reservations for the only restaurant we had too and couldn't until weird hours. I understand the property needs too accommodate ...

It's very nice but it could be improved

Positiv: I liked our room. They actually gave as an upgraded room. From a deluxe to a junior suite.

Negativ: I did not like the staff. They all seemed overworked and all over the place. They did not know how to communicate. In English... terrible and in Spanish as well. That was definitely disappointing.