Pestana Porto Santo

We got a free upgrade to a suite (booked a standard room) due to overbooking. It is seemingly the best hotel in Porto Santo, mostly Portuguese families and even though the hotel is big, the apartment style doesn't make you feel there is mass tourism. Overall we were very happy with our stay there

No free internet.

For the moment Pestana Porto Santo is the best hotel on the Porto Santo island. It has a large space with gardens, pools, sport activities (beach volley, beach soccer, tennis, jogging, and if you like golf they will take you to the golf course) and for kids. Although it's not on the beach (very smart authorities in Porto Santo to protect the beach, nothing is allowed to be build on the beach), it is next to it, the sand comes to their big yard and they have direct access and facilities to the beach. The beach is impressive, the hotel is clean, they have many facilities. We felt very secure on this island, they say they do not have criminality. To visit the island you can rent an ATV, moto, take a taxi or book a tour. The taxi is quite cheap

More a 4 stars hotel than 5 stars. Even with all those facilities, for the price you pay and for the 5 stars hotel you would expect some luxury and great services. In the room the main lamp didn't work and no plastic bags in the bathroom, some old furniture. Small TV. Poor trained staff,especially the waiters,quite unqualified and goofers. The staff doesn't speak english well (excepting the reception where they speak very good english and they are professionals). The hotel surroundings are for the moment construction sites. Not a real problem, more an esthetic issue that will change soon. High food/drinks prices. 10 euros/sunbed on the beach. Waiters and beach guys have an "I care more about my tip" attitude. Poor evening entertainment.