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From the moment we walked into the lobby, from a howling, winding rain/snow storm, the warm reception we received from both staff and the bell boy was so nice. The rooms were comfortable, with a nice 3rd floor view of the town, and the shower was one of those rainfall shower heads that felt so nice to sit under after a long day of driving. The dinner was out of this world amazing. We opted for the three course meal, with the lamb dish being one of the best meals I have ever had of lamb. Whatever was in that saucy gravy that went on top of the lamb, if I wasn't in public, I would have licked the dish clean it was that good. Breakfast in the morning was also superb. Nice cuts of meat to make sandwiches, along with a great selection of fresh fruit, cereals, fresh juices of which there were five (orange, apple, mango, pear and grapefruit) and some great pastries. All-in-all, for the price we paid per night, there service we got and the food we ate, I would stay here in a heartbeat. Don't miss it if you are traveling to Puerto Natales.
Beautiful hotel. Great value. Didn't take advantage of any of the programs but looks like they had a lot of options. So far from Torres DEl Paine. Wish this hotel was built closer to the park.
Very interesting architecture that tries to connect the guest with the spirit/experience of Patagonia - brings the outside in. Staff at front desk and in the restaurant went over the top in trying to make us happy and comfortable. Sometimes architecture that is interesting doesn't create spaces that are comfortable to inhabit. That was the case here. Especially with the hotel not full, the public spaces felt cavernous and eerily quiet. The furniture was cool looking but not very comfortable. And the materials in the room ended up making it look unfinished instead of modern/raw/cool. If you're looking architectural interest, this place has it. If you're looking for comfortable and cozy, this may not be for you.