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What I really loved, getting away from the Chicago cold in the middle of February. It was SO relaxing. The staff who made it extra special were Ossiris, Billis, Juan, and Juan Carlos. There were activities every night, mostly delicious food, and the dance club is hot--for like an hour, but it's a really hot hour. The omelette at The Hispanola are great! Between the Bali beds and the beach huts, you can get your fill of sunshine relaxation time. Drinking whenever and wherever you want, but if we go back, it'll be in the late summer when it's less expensive. It rained a little bit almost everyday that we were there. Our room was one with a "garden view," so no view at all, but close to the beach. No free transportation into town. If there was even a cheap shuttle that would have been preferable. Cabs are expensive.
Good Facilities Quality of food
Great rooms Staff very nice but didn't listen sometimes
Beautiful, clean resort. Friendly, helpful staff. Our amazing butler named Francisco was the best! The restaurant by the beach had the best breakfast and lunch buffets. Adults only is the way to go for sure. We had an awesome swim up bar with a great bartender named Michael. Beach was beautiful and clean but every now and then solicitors would disturb you from your relaxation to try to sell to you. I was approached various times while trying to tan or nap on my lounge chair. Definitely tacky and disruptive. Resort should put a stop to this.
Die Leute ist ausgezeichnet
Unser Aufenthalt im Magestic Elegance war wirklich unvergesslich. Das Personal war sehr freundlich und hilfsbereit. Der Service war für Elegance Club Mitglieder war unglaublich. Wir hätten unsere Flitterwochen nicht mehr genießen können!
I'll definitely come back. Everything was amazing.
Location Staff rude Non English speaking Food ok Lots of walking Levels of restaurants not everyone can eat at Mini bar was 4 pops 2 beers n water is all no liquor
Food, pool, room size Restuarant reservation method
Everyone seemed to be VIP or the LEVELS this year. Didn't feel as special...
This guest did not leave comments about this hotel.
Pay the extra cash and go to a decent hotel , had to move rooms ,room was filthy and outdated, bedding stained and unable to lock the door between the adjoining room that was occupied with guests that I was not travelling with nor are you able room door
I liked that the VIP section had their own private pool and members didn't have to make reservations. The food wasn't too good and got a few of us really sick.
Despite the problems with the room, the staff was very helpful. They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana
Essen, Hotel und Strand alles 1a! All Inclusive groß geschrieben! Inkl. Tauchen und Catameran usw.! Sehr zu empfehlen! Dass man sich sehr leicht zu tote Essen kann :-) Auch mit Hummer!
Das von uns gebuchte zimmer über ihre plattform war äusserst schlecht und entsprach nicht ihren beschreibungen und bildern. Wir haben ins resort des resort gewechselt ins reserve, da waren die Zimmer absolut schön und luxeriös, so wie wir es nach ihrer beschreibungen/bilder erwartet haben aber die Preise einiges höher wir haben 100 dollar pro nacht mehr bezahlt. Das hotel ist zu alt. Die anlage sehr schön (garten etc.) aber die zimmer etwas schmudelig (schmutzig und alt), das resort im resort the reserve entspricht den Erwartung ist einfach teuerer.
staff, location the food was horrible
Good seaside view. Nice big beautiful room (I had platinum suite). About 10 different tipes of fresh juices for the breakfast. The room was full of mosquitos! Was impossible to sleep. The food at the restaurant was really too salt. Some of the items were impossible to eat.
all inclusive and food is excellent difficult to get to from Santo Domingo airport
Some of the staff tries to do their best but they are poorly trained, hotel is understaffed, inconsistent with services provided from one day to the next, ie cleaning rooms. Maybe a 3* hotel, not more!! Bar service was poor (except Serapio) and premium alcohol was hidden for those who have a right to it and one had to constantly ask for premium alcohol to be used in drinks - answer was sometimes "I don't have any". Food was mediocre and there was no variety. The beach bar was not open, restaurants were open arbitrarily when they felt like it (not every night), meals were not served as we were told - no breakfast at all at the restaurant by the beach. My companion got food poisoning on our last day - the manager (Diana) refused to take responsibility for this and had an attitude. Additionally, the sister hotels were not accessible to us (renovation??) and the VIP beds were occupied by people who should not be using them. Dissapointing
Staff as expected was very splendid and helpful. The room detail indicated that the Wifi was included in the stay but it turned out the WiFi was only free in the hotel lobby. The room charged 4 dollars a night for room usage. And you were only allowed to connect one device to the WiFi per paid night. It is totally ridiculous to charge for such a service if it could have been included in the room rate and save everybody the anger and confusion.
the staff was nice enough my reservation didn't show up until the day after I checked in, so I had to pay for one nights room until the reservation showed up. spent the whole day trying to get the room situation straight the room I choose online was not what they gave me, I paid for a king I was put in 2 beds I would like my refund for the difference the food choices were not the best, the restaurants that you have to make reservations for were much better.
The location The food was the worst that i have had in my life
We liked the public spaces and the food. The bathroom in our room needed more attention and it had a small leak.
The help provided by Juana, and the shows This hotel is horrible and extremely dangerous for kids and elders. Bathrooms are the designed for people to trip bang their heads and die or suffer serious injures
Espacios publico exelentes y las comidas muy bien Dos cambios de cuartos por mal funcionamiento de los aire acondicionado
the staff was really good and helpful. Buffet at noon.. It wasn't good.
Location on the beach Room flooded inexplicably
the rooms are ok could be better
Aesthetically nice, staff are friendly They overbooked, so it was a very disorganized check in
The pool, the beach... beautiful view but definitely not a 5 star hotel mean people at the front desk, long lines, the bedrooms smell like humidity, a guy trying to sell us open bar at the night club and ending with a bullshit night club full of kids for 100/800 for couple.
Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...