Hotel Finlandia

Staff are friendly

I was very disappointed. I travel a lot in Latin America and this does not feel like a 4 star hotel, more 3 stars. There were hairs on my pillow when I arrived and had to ask to change them. The rooms are very basic and need updating. No tea or coffee is provided in the rooms. The gym is tiny with no free weights (I paid to go another gym during my week there). The internet is so slow it’s absolutely useless, I could not work or stream tv shows which was very frustrating as I was there Monday-Friday. For two of the days there was cigarette smoke smell coming up through the plug hole of the shower. The breakfast is very basic with no signs explaining what any of the food is (many things it isn’t obvious). They give you one tiny towel as standard (I did ask for a second towel one day and they did give me another). Check out took 40 minutes due to a problem with the system. I have no idea how this hotel has such a high rating, I would not stay here again.