Loved our room and bedding. The view was of the golf course. Room was quiet and very pleasant. The water park was unbelievably packed ... just too many people in the area but all in all it was well managed ...
Bathrooms are finished with cheap fixtures, AC very loud, walls are thin and e could hear kids next door crying till 12:30.
The hotel has an excellent staff. Cindy, our cabana attendant was awesome. She would check on us regularly, brought us multiple buckets of ice (without us asking), and was very sweet to the kids. I think every staff interaction I had was wonderful. The hotel is really geared towards families and they have a ton of activities for kids in addition to Splashtopia. The restaurant on site, Blu Ember, is wonderful. They had deals going on during our stay where the kids would eat free and there were a lot of options for the kids both at breakfast and dinner. The walls are thin and we could hear everything that was being said next to us. The families next to us were not being particularly loud, it's just that the walls are paper thin. Our bathroom had ants, which is not that big of a deal, but made me feel like maybe things weren't that clean. There are no elevators to reach the second floor. This is not a problem. We prefer to take the stairs. However, the building we stayed in (#24) had uneven stairs. So the first step was huge and then all the rest of the stairs would be the same size and then the last stair would be larger again. Both my sons fell the first time because they were not expecting such a large step. If you have little ones I would recommend getting a first floor room, however, with the walls being so thin = noise issue, I don't know if you want someone above you.
Very clean Bathroom doors-- check in time till 4:00
The customer service was top notch!
Fun pool! Great family hotel.
My favorite resort and retreat.
Splashtopia There were several entrances to access the pool area although you could not get towels at most of the entrances and had to walk a good distance to get towels. That was not convenient.
Loved the literal wonderland that you enter into when inside the property.. It feels like Through the Looking Glass (complete with outdoor chess!). The pools are nice, the lemonade stand drinks are excellent, and the staff is very attentive. Kind of disappointed about the room (on the small size, and teetering on the brink of shabby and chic - but I guess if you like shabby chic, this is great!). I overheard someone complaining about cookie crumbs (not theirs!) in their sheets when they climbed into bed.. those better have been some damn good cookies (no, sorry, I'm kidding - that is just disgusting). I was also frustrated by the booking process.. Granted, I used a third party site ("not the responsibility of the Parker"), but you know what, I have two words: quality control. They do not have to let every last crummy travel site book their rooms for them (and shame on me for using said crummy travel site!). Oh and lastly, the prices are kind of ridiculous here. It doesn't matter how wealthy you are (not that I am), but I think anyone would be insulted by $36 for juice and coffee (which I overheard someone ELSE complaining about at the pool--wasn't even me!).
The hotel is unique with a lot of character. One of the best hotels I've stayed at. The entire staff was amazing as well as the food. Every meal I had there did not disappoint!
the warm cookie at check in needs some updating
Nice pool area and pool friendly staff comfy bed - kind of old looking curtains and furniture but really who cares for a decent price! I would stay there again Noisy air conditioner but aren't they all?
I really enjoyed everything about this hotel. It was quiet, comfortable, afforadable and clean. The staff was very nice at check-in. I had zero complaints about this hotel.
Hotel was in a perfect location, near restaurants, shopping and downtown Palm Desert. Staff was friendly, and the lobby and bathrooms were really clean. Mattress was firm but pillows were nice. Other room amenities were excellent - TV, bathroom, fridge, microwave, coffee maker, etc. The elevator was dirty and smelled bad, and the air conditioning unit smelled a little like urine (probably from water issues). Sheets were a little on the rough side. Overall, very minor issues given the price.
Close to restaurants and movies Didnt get the warm chocolate chip cookie
Easy to get around. Nice pool area. Good rooms
Room was clean and centrally located. The staff went out of their way to help us out.
This guest did not leave comments about this hotel.
Great location, friendly staff, nice facility. I always enjoy my staff at this Holiday Inn Express.
Hotel was located close to shopping..movie theater..restaurants Breakfast was disappointing
Close to shopping, quiet hotel
Location Better breakfast options
The hotel only had two floors accessible from INSIDE the hotel a welcome change from hotels where access to your room is from a walkway! The rooms were clean, big and extremely comfortable, especially the 2 queen sized beds! I was a little disappointed that the hotel only seemed to have one ice machine located on the first floor. But that is a minor glitch because for the price this place was fabulous!!!
The room was nice; bed comfortable; quiet. Lobby area is just somewhat inviting. The staff was cordial, but not really friendly.
Breakfast was great. The many items offered were still available toward the end of the breakfast hours. Rooms were clean and quiet. After arriving very late, we needed to change our room to 2 queen beds. The front desk clerk was happy to make the change.
The stall was great-loved everything except the pool The pool was extremely small-was very disappointed-there was 8 people in the pool and it was crowded-that needs to be address in the website-I came for r&r -swim relax sleep and read-was there for 3 days and only went in the pool once because of this
It's location! Dirty carpet and difficulty using faucet in bathtub/shower!
Nothing Location made traffic very noisy
Staff were very helpful . My 81 year old mom and I were travelling through. She has a hard time walking and they made sure our room was on the main floor close to the breakfast area and lobby. All good except I could have used a USB port for charging my phone.
Location, amazing free breakfast Room service didn't show up one of the days, very little complimentary soap and shampoo, floor was filthy, front desk was rude.
The delicious daily breakfast and daily happy hour were unexpected treats. The breakfast staff and bartender were wonderful and helpfull. We were on the third level and had no issues with noise. The pool was adequate. Loved the seperate bedroom/living room. The place could use new carpeting and updated bedroom furniture. We had a problem keeping the dresser drawers closed. Also had to ask for pool towels.
Bed was clean, comfortable and linens/spread were new and not worn or stained. This was the best part of my stay. Room smelled musty, stale and not of 4 star quality. Property overall is getting worn down. This was not what I expected for an Embassy Suites.
We arrived to a beautiful lobby and were quickly checked in to our room. The hotel had a complimentary happy hour at the time of arrival. Our two room suite was spacious, clean, and nicely decorated, and felt like a great deal for the price. Our room was quiet, and the complimentary breakfast in the morning had a great selection. We were only a few miles from shopping centers, and just feet from a Starbucks. Would definitely return.
Room size good Nice breakfast Nice facilities Beaitiful buildin Some of staffs were not kind but some was
Not well insulated, you can hear everything, noise in the upper floors and people walking outside. Maid did an incomplete service in the room . Did not finish making the bed. Lights are not working, the air conditioner is do loud
One of the worst hotel stays ever. No wonder TripAdvisor rates them 22 of 23 hotels in Palm Desert. I can't imagine there could be one worse. I paid an extra amount to reserve two beds -- for physical reasons since it was two males traveling and one of them has a broken elbow that can't be touched. But they had no two-bed rooms and basically said sure we overpaid but tough I had to get my attorney involved with the Getaway in order to get a refund at the horrible place (which is undergoing a huge renovation) which I didn't see on their listing. The worst of the worst.
Location, but this facility is showing some wear and need an upgrade. The Embassy Suites in La Quinta is much nicer
staff at front desk (which had been moved to a room on the first floor due to construction) were accommodating throughout. i had to request another room on the top floor because of the sound of guests above kept me awake. breakfast offered a pleasant variety, but was only open from 6-9a. hours of breakfast, not well sound-insulated, fitness center closed (though front desk provided a guest pass to a gym about 1 mile away)
Delicious hot breakfast to order! No extra fees or local taxes. Beautiful location. Nearby restaurants...Ruth Chris across from hotel. Clean and comfy bed. Enjoyed our stay here. Will come back. Pool closed at 10
Full breakfast Given a room that was "not to be rented out" because of known issues. EG: no heat, TV remote not working. ETC 2nd room had a 1 hr. power failure, next morning again no heat in freezing weather. Sent up first "technician" did not have a clue & eventually sent 2nd "technician who repaired the problem but caused another. The heat never turned off as he broke the thermostat. Front desk personnel less than helpful during our stay!
Friendly staff and quiet room. Dirty carpets and a dead cockroach on the bathroom floor.
Clean, and comfy beds. Breakfast provided
Clean Friendly Staff Noisy location Small rooms Need updates
Free, made to order breakfast. Friendly staff. Cable tv was not working very well for nights when watching before bed.
Cooks cooking hot breakfast, larger than normal eating area No Microwave in room. Clock did not work, but no big deal
Rooms were clean. Hotel was clean. Staff was nice, Starbucks was great as well as good. My only compliant was my room was so noisy that at 8:30 on a Saturday it sounded like they were sawing through our wall. Also the room was musty.
It was quiet, which was nice. We didn't need the room for more than just a place to sack out, after attending a wedding nearby. The bed was comfortable. Upon check-in, the lady at the front desk offered us a choice between rooms on either the first or third floor. I went with the 3rd floor. Honestly, the room was a shoebox. My dorm room in college may have actually been bigger. The TV had spotty reception/signal, as well. And there were probably 5 channels. For what we needed, though, we made do.
Even though it was old it was very clean. Large tv with good bathroom, ac. Outdated furnishings, older smell, tv to the side.
Leaving. Hot tub was actually hot. Keycard didn't work in outer door to get to my room. WiFi was slowest I've encountered since 1999. Bathroom door was locked in my room. No overhead light in the living quarters - only the bedside lamp and the lamp by the TV - neither had a wall switch. "Refrigerator" froze my food / beverages. Bathroom coat hanger was broken. Get it together Marriott!
It was nice, clean, in a good location, & the staff was friendly.
Very large room. With everything we needed in the back of my he property, Broken lounge chair at the pool
The breakfast was really good, the two bedroom suite was perfect for fsmily.
Nice large room felt like home away from home. Too crowded at breakfast.
The cleanliness and comfortable beds. The price for one night was a bit much. And Hampton Inn does not offer a military discount or a discount for Disableld veterans. For this reason I will never again use Hampton Inn during my annual trip to Palm Springs.
The hotel was clean, front desk could've been a tad friendlier. She wasn't bad, just wasn't very cheerful. I felt like we were bothering her. All in all it was a pleasant stay. I would definitely stay there again. Nothing!
The room is clean and quite & the breakfast is very good with lot of choice to choose from The elevator is a bit slow.
Big room. Breakfast - horrible. Old bananas, oranges, waffle batter. Found old tissues & sock from previous guest in room. Son was sick at night. Front desk had no info on closest 24 hr. Urgent Care. After doctor visit, I handed front desk a card for UC.
staff was helpful nice size room Noisy AC and traffic
This guest did not leave comments about this hotel.
The reception staff were very friendly and helpful whenever asked a question. The complimentary breakfast was very good. Nice quiet hotel. Would definitely stay again.
There were restaurants and drug stores within easy walking distance. The pool and jucuzzi were dirty from the winds and lots of use.
The room,bed. Elevator needs work. Workout room broken equipment.
Location, comfortable beds, pet friendly
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff was very nice and helpful. I forgot my toothbrush and the front desk gave me one with toothpaste, all free of cost. Was very quiet. Lots of parking. The pool was clean and nice. I thought the free breakfast was good. Comfortable beds. The location could have been better, but it still was close enough to the tennis matches.
Sauberes Zimmer mit guter Einrichtung. Grosser und sauberer Pool mit genügend Platz zum relaxen. Leider war das Restaurant nicht in Betrieb.
Ordentlich ausgestattetes Motel - gutes Preis-/Leistungsverhältnis Zimmerbeleuchtung spärlich - etwas verwohnt.
Dieses Hotell hat saubere, grosse Zimmer und hat eine nette kleine Poollandschaft. Die Mitarbeiter waren sehr zu vorkommend. Der Preis war unschlagbar.
Einfach Überwältigend wenn man dort ankommt. Alles sehr schön eingerichtet und sehr sauber, mit schöner Poolanlage, freundlichem Personal und schönen Zimmern Die Betten waren viel zu weich
Sehr schmutziges Schwimmbad
sauberes Zimmer mit stilvoller Einrichtung, sehr grosser und sauberer Pool mit genügend Platz zum relaxen, kostenloses Internet
Alles nötige vorhanden, sauber und ein sehr gutes Preisleistungsverhältnis. Nein alles in Ordnung.
Schönes Hotel mit Charme und relativ grossem Pool
Mir hat es gefallen, es ist ein haustierfreundliches Hotel mit einem schönen Pool. Das Personal war freundlich und Platz für meine Familie Die Sauberkeit der Anlage könnte besser sein. Ein Gast wurde krank in der Rasenfläche und es wurde nie richtig gereinigt.
Swimming pool Laute Klimaanlage
Tiki Ambiente und die Atmosphäre sind klasse. Freundliches Personal. Die Zimmer müssten renoviert werden.
Sehr gutes Preis Leistungs Verhältnis Personal war nicht besonders freundlich (untypisch für USA in der Gegend)
When we checked in we were given a 1 bed room. They were able to accommodate us to a room with 2 beds. They charged us again for the room. Once I challenged the charge, they were able to refund the charge. When we checked in. the room had not been cleaned. There were used towels and trash with both beds not made. It made it quite uncomfortable. After talking to the front desk, they sent over a cleaning crew to clean the room and make the beds and put fresh towels.
we have been here many times and was not disappointed. we especially love the pool area and spend a lot of time lounging there.
We stayed at the Quality Inn Palm Springs, CA and the front desk staff for the check in and check out and housekeeping were awesome, however that was the best part of our stay. The King size bed was extremely uncomfortable, the wallpaper was pealing off, the tub and tub drain were very worn out and we killed a cockroach in the bathroom. Very disappointing. We have stayed at several Quality Inn hotels in the past (Sierra Vista and Safford Arizona) and have had great experiences, which is why we chose to stay at the Quality Inn in Palm Springs. The Palm Springs hotel just seems like it has not been maintained like the ones we have stayed at in the past.
It was quiet Run down, bathroom was old, no elevator to second floor...
Good if you're looking for an affordable no frills place to stay and have a car (it's a drive to downtown). Like a motel, the doors face the streets and are accessible to the public from the outside. (Not a hotel where there's a lobby and inside facing doors for security.)
Nothing at all ... I just wished we stayed else where , even in our car would have been better Place is a run down dump, the rooms were like a sex hotel that people would use for an hour and check out, the room had green carpet if that was a warning! The bed was a $60 bed they paid at a flea market for $25.00, bedding was old nasty brown looking cover and pillows were 1/3 size normal and were square. Horrible horrible dump....the pool was 90 degrees, avoid this place, went to check out in the morning , the office is closed, the pictures shown on web site is deceptive, STAY AWAY!!!!!!
Service was great, and what I would expect. The staff was nice and friendly. I loved the pool area, glad that was designed well so all could enjoy and also the landscaping around it. The rooms could be updated but they were nice and clean and again, what you would expect. Thank you.
Clean. Comfy beds. Slow wifi, pool closed too early.
the pool was great, the room was clean, staff friendly, nice to have restaurant on site. you could tell the facility was quite old.
Great location, convenient to Downtown and Uptown Palm Springs. No frills, but clean and overall good stay.
Great view! Lots of potential. People at the front desk were great. Dirty! Had a smell due to a leak in the ceiling on our floor. Pool bottom was dirty. I realize it is the desert but here was dust everywhere inside. Paint was old and dingy. Looked as though at one point was very nice and just not kept up.
Rooms were clean, pool and golf course looked nice. The hotel was large. Lots of parking. Starbucks across the street. For being such a huge hotel it was oddly unoccupied on a holiday weekend. There's huge ballrooms throughout the hotel and no events. No open cafes or pool bar. The gym is a hotel room turned into a gym. We barely saw anyone at the hotel. The hotel is huge and I think we saw maybe 3 hotel staff people of whom were quiet and melancholy. It seems like a scene out of a horror movie.
The location was perfect. We were close to everything. We got there at night, so we didn't see anything till morning. It was a beautiful area, well kept, and the staff was very nice. Down side was it was outdated. The mini fridge in our room was on it's last leg, the tv was an old box, the decor was very Outdated. Over all the place needs a good renovation, but I felt like it was well worth what we paid for the room.
The hotel and surrounding golf course was beautiful! My boyfriend loves golf and he played as soon as we arrived.. While I watched & drive the cart. The people he played with were both out of towners and local... Both very friendly and nice. Hotel is in a convenient location... Starbucks & grocery store right across the street for morning coffee and snacks/food for the day. Room has a refrigerator... However, no microwave.. so don't bring back left overs unless you eat it cold. The first night, we were woken up by a STRONG smell of cigarettes. We thought it was coming from outside but we never opened our patio door for our whole stay. It was strong in the bathroom too... So it had to have been coming from the vents. I have really bad instant allergies to the smell of cigarettes smoke... So, that coming thru the vents had a bad effect on the rest of my day.
Clean rooms, friendly staff, very nice pool
They let us do late check out to 1pm. The resort few was included in the the kayak charge. No hidden fees. At request upon check in they gave us a room with pool view. Would for sure stay there again when coming back to Palm Springs. No music at the pool most days. Large clump of hair in shower not cleaned. When they made our beds they took the earphones that were laying in the bed. Maybe they blended in. Phone didn't work in the room.
Location was ok, about a $13 Uber ride from downtown Palm Springs and did have lots of parking. Booked this hotel last min for a getaway and figured how bad could it be since it was a resort and all the places I would choice typically were booked up for the holiday weekend. That was not the case, the hotel claims it's a resort just because it's connected to a golf resort and community. It's a super old room with worn out furniture, gross carpet and cheap decor. Randomly the bed was comfortable. Pool looked ok but was packed with families with kids. Nothing about the hotel made it resort like.
Tennis courts and golf course were nice. Some of the staff members were great; others not so much. I was told the place was about to undergo a complete remodel; I hope so! The whole interior is in desperate need of a makeover. The room was fairly clean on the surface, but it was dusty, the carpet and upholstery were stained, towels were thin and scratchy... the little touches were completely absent -- they provided one bar of soap we had to use for both the sink and shower, cups were flimsy plastic and not restocked every day, the pool area was barren and hot. The restaurants were depressing -- empty, with little natural light and no reason to want to go in. Some staff members were unhelpful, disinterested and didn't seem to care. All in all, worth about half of what we paid.
Was given a room key when I checked in, when I got to the room it was already occupied. When I told frint desk she seemed shocked and asked if I inew who they were. then wanted to put me on first floor. When I said no decided then to move someone that hadn't checked in yet. That should have been first option.
The bed The entrance of the hotel was nice, maybe it was because it was beside a golf course. They don't have anybody to help us with our things and they keep telling information to the customers that was misinforming. There was no pressure in the shower When we first got in our room, the fridge was located in the bathroom, and the plug keeps falling off, the phone was not working, so i had to call in for the operator through my phone and our tv was dated and its buttons was pushed in. They gave us another room, it was the same but the fridge was working and tv was okay. They only have maybe 13 channels and the rest is ppv.
Die Zimmer sind modern und geschmackvoll eingerichtet. Zu dem eigentlichen Zimmerpreis, der einem passenden Preis-/Leistungsverhältnis entspricht, wird eine Servicegebühr von 20 US$/Nacht erhoben. Dafür kann man Swimmingpool und Fahrräder benutzen. Die Gebühr ist auch bei zu entrichten, wenn kein Service in Anspruch genommen wird. Der Weg zu den Restaurants und Shoppinggelegenheiten ist zu Fuß nicht gut zu erreichen.
location and amenities nothing
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
Not enough self parking. Reckless driving through parking lot.
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
Kids in the adult pool
Location and service staff is great. But you can tell the lustor of the property is fleeting with ways they could cut corners. Broken furniture in room, odd odor in room, unclean when first entered and returning customers are not acknowledged or rewarded.
The facility is poorly maintained, old and tired and in need of a gut renovation.
The staff at the hotel is phenomenal! The hotel is beautiful and really allows you to feel like you are in Palm Springs. Located in a very walking friendly area near restaurants and shops and set against the backdrop of a majestic mountain this was truly a great experience. I loved being greeted with a cold glass of champagne upon arrival and check-in and it was wonderful that the amenities were included in the hotel fee (wifi, valet, etc.) We did have an ant issue in our room while we were here. When I called the front desk, they seemed as alarmed and upset as I did and I appreciated that. They sent staff right away to spray and took care of the hotel fee because due to the inconvenience.
Property has old school Palm Springs charm. Pools, spa and weekend morning yoga class were delightful. Bar cocktails were great. Calm, stylish vibe was exactly what we wanted. Convenient location to walk to downtown Palm Springs shops and restaurants. Rooms need to be updated - furniture was worn and tired. I'd like to see more small snack options on the Bar and Pool menus.
Esthetically it is beautiful & peaceful ....Service is Welcoming and attentive. It is my FAVORITE place to be while in Palm Springs! I love everything here.
Hotel rooms are run down. This place has beautiful grounds, it's to bad the rooms are run down. Didn't have hot wate