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Jefferson staff was excellent, very friendly and helpful!
Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating
Love the charm of its period decor. N/A
Elegant Clubatmosphäre. Gut ausgestattete Zimmer und ein bequemes Bett. Die Leitungen machten Lärm in der Nacht.
Sauber. Tolle Lage! Das Bett war komfortabel. Kaffeemaschine kaputt. Kein Problem, Starbucks ist auf der anderen Straßenseite.
Preis. 20 dollar Voucher für das Frühstück im angeschlossenen Restaurant. Das Bett war komfortabel. Klimaanlage funktionierte nicht richtig. Zahlreiche Flecken auf dem Teppich und Tisch. Wand protector für Türgriff war eingeschlagen in die Wand und kaputt.
Ein angenehmes Erlebnis. Wir kommen auf jeden Fall wieder auf der Rückfahrt.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
Extremely professional and welcoming staff Really nothing
Desk staff were very friendly. View from upper floors is nice.
Check in fast Common areas shabby and not comfortable, lady's room not clean
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
The decor and facilities were charming and attractive. The staff was friendly and attentive. Breakfast options were good. The only downside was parking, which was basically impossible to find without paying for valet parking.
Never disappoints with convenience, location, charm. Had a different room this time, garden suite, and liked it. Spacious room, very comfortable bed, no noise issues. Lighting in the bathroom was a bit dim, but otherwise great.
Price, and location specific to event I was attending. Very inflexible and relatively early check out time 11am only negative but well offset by price and location.
The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw. The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.
Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor. Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.
Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence. Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.
It was comfortable . the staff was super & pleasant enjoyed my stay No place to park
We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.
In room refrigerator made an awful noise, had to unplug
Room was excellent but had no mini fridge. Only window in the room was painted shut.
location price, old.
Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day. No self parking
Impeccable Customer Service. From the first step out of my vehicle, and it being promptly valeted, to checking out and the Front Desk kindly offering to hold our bags or load into our cars for us. Simply remarkable. The room was beautiful, spacious, and comfortable. Reading the history of the hotel and all of the reclaimed and repurposed features was inspiring. Fabulous atmosphere, top-notch cocktails and the Maple-Pine's dinner was out of this world! The Quirk is doing it right! We were disappointed the rooftop wasn't open yet, but, that just gives us more of a reason to return!
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Location was very convenient to dining in Short Pump.
Es war insgesamt sauber und das Zimmer war geräumig. Gute Lage. Der Heizkörper war sehr laut, und schien alle 20 min. anzugehen. Meine Mutter hat genau das gleiche in Ihrem Zimmer beobachtet (bevor ich es überhaupt erwähnt hatte). Das Internet-Signal in unserem Zimmer war schwach und ich hatte oft Probleme mit der Verbindung.
Sehr ruhig Ein Parkplatz in der Nähe
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
No chance to experience anything positive Arriving after a 9 hour drive, and planning to meet family staying at the same hotel only to find out that they had given my room to someone else--double booked. Then had the audacity to say it was because I booked through a "third partvendor" i.e. Expedia located via Kayak. Fortunately they paid for my stay at the Marriott 2 mi away , where I learned they did this to 3 other people. Next time , book the Marriott instead. Not the best way to start an important graduation weekend.